They can only do one order at a time drive thru is backed up waited over 20 min in line to get my food
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Baked Potato
Kristina Silverman
$3.98 before tax for this small, small size of Mac and cheese? No wonder you are always slow. It's shameful!
Atmosphere: 3
Food: 1
Service: 3
wanda romero
Fries were raw,cheese sticks raw
Food: 1
Danielle R.
The service here is great, however Captain D’s corporate people! How dare you charge me a dollar extra to only get a catfish nugget NOT a catfish filet!!! Y’all gotta do better!
Atmosphere: 5
Food: 3
Service: 5
Valerie Strotman
Food was slow coming out sat in drive through 30 minutes.
Kid-friendliness: They keep saying it is cooking .I used to work for Captain D 40 years ago .
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Giant Fish Sandwich Combo, Hush Puppies, Fries, Coleslaw, French Fries, Fried Okra, Chicken Fingers, Seafood Feast
Dharma Solstice
Excellent customer service great food
Atmosphere: 5
Food: 5
Service: 5
None None
There new chicken tenders should be called popcorn chicken. Had the NEW CHICKEN & FISH COMBO 5.99 BEFORE TAX ALMOST 7 WITH TAX. DONT WASTE YOUR MONEY.
Adrienne Smith
About a month ago, I ordered a family meal with fish, corn, and broccoli from Captain D's in Timberlake, VA. I was visiting my hometown from another state and was excited to introduce Captain D's to my husband, especially because I prefer its flavor over Long John Silver's. We drove 30 minutes out of the way from my family's home to get the meal.
Upon arriving at my family's house, we realized that the broccoli was missing from our order, and there was no receipt in the bag. I tried calling the restaurant several times, but the phone line was consistently busy, so I couldn't reach anyone.
Since I was attending church in the area the next day, I decided to visit the restaurant after church to address the issue. The cashier at the front, a young lady, asked for the receipt, and I explained that it wasn't in the bag. My husband had paid for the order using Apple Pay, so I showed her the transaction on his phone. She asked me to step aside while she spoke with the manager.
The manager, a heavier dark-skinned lady with long locs dyed red at the ends, told the cashier to inform me that they wouldn't help with my concern, even though she never came out to speak with me directly. I then requested corporate information because of their rudeness, and the cashier told me to "Google it" before walking away abruptly.
Despite their rudeness, I remained polite and respectful throughout the interaction. I paid for something that I never received, which by law, is considered stealing. According to consumer protection laws, charging for a product or service that is not delivered constitutes theft, as it involves taking money without providing the agreed-upon goods.
This experience was highly disappointing, especially considering I had recommended Captain D's to my family. The lack of customer service and the dismissive attitude of the staff left a very negative impression. I hope the management addresses these issues to improve the customer experience in the future.
Atmosphere: 1
Food: 5
Service: 1
Charles Bailey
I literally waited at the window for 18 minutes on two small simple meals. I could see the cashier having a very detailed conversation with another employee. Going back-and-forth from the cashier and cleaning up at the same time. Gave me no greeting, no sorry for the wait and no thank you. Worst service I’ve had in forever. Will not be coming back here ever again unless it’s in the daytime and hoping to see different staff.
Atmosphere: 1
Food: 3
Service: 1
roberthU9286JG
Stopped for lunch and hoping to get it fast in order to meet an appointment schedule. I ordered the fish and fries special for $5.99 and my wife ordered chicken meal for $5.99. Nice specials!! My order was very good and my wife ended up with fish and chicken instead of all chicken. She wasn't happy about that but said the one tender was good. No time to wait for a corrected order. The order time to start with was fairly long. Food was good but the drive thru time was slow along with the incorrect order made for an average lunch
Used to have a Captain Ds along time ago where I lived and haven't been to one for a long time. The staff was incredible, very friendly and food was good! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Cathy Grant
Need more staff!
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hush Puppies
Lakisha Johnson
Food and service was awful today. They need to make some serious changes
Atmosphere: 1
Food: 1
Service: 1
Michael Carwile
Food, Service, & Prices were all great! Same in April 2024!
They can only do one order at a time drive thru is backed up waited over 20 min in line to get my food
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Baked Potato
$3.98 before tax for this small, small size of Mac and cheese? No wonder you are always slow. It's shameful!
Atmosphere: 3
Food: 1
Service: 3
Fries were raw,cheese sticks raw
Food: 1
The service here is great, however Captain D’s corporate people! How dare you charge me a dollar extra to only get a catfish nugget NOT a catfish filet!!! Y’all gotta do better!
Atmosphere: 5
Food: 3
Service: 5
Food was slow coming out sat in drive through 30 minutes.
Kid-friendliness: They keep saying it is cooking .I used to work for Captain D 40 years ago .
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Giant Fish Sandwich Combo, Hush Puppies, Fries, Coleslaw, French Fries, Fried Okra, Chicken Fingers, Seafood Feast
Excellent customer service great food
Atmosphere: 5
Food: 5
Service: 5
There new chicken tenders should be called popcorn chicken.
Had the NEW CHICKEN & FISH COMBO 5.99 BEFORE TAX ALMOST 7 WITH TAX.
DONT WASTE YOUR MONEY.
About a month ago, I ordered a family meal with fish, corn, and broccoli from Captain D's in Timberlake, VA. I was visiting my hometown from another state and was excited to introduce Captain D's to my husband, especially because I prefer its flavor over Long John Silver's. We drove 30 minutes out of the way from my family's home to get the meal.
Upon arriving at my family's house, we realized that the broccoli was missing from our order, and there was no receipt in the bag. I tried calling the restaurant several times, but the phone line was consistently busy, so I couldn't reach anyone.
Since I was attending church in the area the next day, I decided to visit the restaurant after church to address the issue. The cashier at the front, a young lady, asked for the receipt, and I explained that it wasn't in the bag. My husband had paid for the order using Apple Pay, so I showed her the transaction on his phone. She asked me to step aside while she spoke with the manager.
The manager, a heavier dark-skinned lady with long locs dyed red at the ends, told the cashier to inform me that they wouldn't help with my concern, even though she never came out to speak with me directly. I then requested corporate information because of their rudeness, and the cashier told me to "Google it" before walking away abruptly.
Despite their rudeness, I remained polite and respectful throughout the interaction. I paid for something that I never received, which by law, is considered stealing. According to consumer protection laws, charging for a product or service that is not delivered constitutes theft, as it involves taking money without providing the agreed-upon goods.
This experience was highly disappointing, especially considering I had recommended Captain D's to my family. The lack of customer service and the dismissive attitude of the staff left a very negative impression. I hope the management addresses these issues to improve the customer experience in the future.
Atmosphere: 1
Food: 5
Service: 1
I literally waited at the window for 18 minutes on two small simple meals. I could see the cashier having a very detailed conversation with another employee. Going back-and-forth from the cashier and cleaning up at the same time. Gave me no greeting, no sorry for the wait and no thank you. Worst service I’ve had in forever. Will not be coming back here ever again unless it’s in the daytime and hoping to see different staff.
Atmosphere: 1
Food: 3
Service: 1
Stopped for lunch and hoping to get it fast in order to meet an appointment schedule. I ordered the fish and fries special for $5.99 and my wife ordered chicken meal for $5.99. Nice specials!! My order was very good and my wife ended up with fish and chicken instead of all chicken. She wasn't happy about that but said the one tender was good. No time to wait for a corrected order. The order time to start with was fairly long. Food was good but the drive thru time was slow along with the incorrect order made for an average lunch
Restaurantji Recommends
Used to have a Captain Ds along time ago where I lived and haven't been to one for a long time. The staff was incredible, very friendly and food was good! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Need more staff!
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Hush Puppies
Food and service was awful today. They need to make some serious changes
Atmosphere: 1
Food: 1
Service: 1
Food, Service, & Prices were all great! Same in April 2024!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hush Puppies, Coleslaw, Fried Okra
Great food, great service, great prices
Atmosphere: 5
Food: 5
Service: 5
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