My 3rd time at this Wards road CFA and my sons 4th . Very good location with nice employees !
Atmosphere: 5
Food: 5
Service: 5
Melissa Gallagher
Nice restaurant and clean, but important to know that there is no play space!!
Atmosphere: 5
Food: 5
Service: 5
Kristy Clark-Doskocil
The line was long, however it still took less than 15 minutes from ordering to getting our food.
Atmosphere: 5
Food: 5
Service: 5
Jackson Gentry
Very kind and understanding staff. I would rather not get into specifics, but I was faced with a dilemma here and yet the service here was extremely patient, sincere, and helpful. I wish I knew the name of the kind woman that helped me, I would talk her up in this review. Everyone here is so kind and thoughtful, and the food has always been top-tier for Chick-fil-A. I don't write a lot of reviews, but the service was so good to me that I felt led to. Thank you to the kind men and women of this establishment.
This is the worst location in Lynchburg. Every time I come here and eat inside I always have to wait at least 10 minutes after I’ve received my food to get my drink. I don’t understand why they don’t deliver all items at once to your table. They are always lacking when it comes to providing service to people who are eating in. I repeatedly will have multiple workers walk right past me while I wait in line to receive a refill. The dining area is also typically a mess when I come in which can make it hard to find a clean area to sit and enjoy my food. It seems like leadership is lacking at this location. I continue to leave disappointed after each visit. It is incredibly frustrating.
Service: 1
Abbey Standley
I am very disappointed with this location time and time again. The last three times I have come, this location was extremely understaffed and the workers appear to have terrible attitudes when serving customers. I have dined in and picked up food to go, with all times resulting in frustration due to staff forgetting items with my order. It’s especially upsetting to dine in and receive your food, only to have to go back to the counter due to your drink being forgotten and then your food gets cold. This location either needs an adjustment with management or additional training on customer service skills. I hope improvements can be made.
Atmosphere: 1
Food: 3
Service: 1
Elle Lovv (Elle)
Food is always good here. Service was awesome!
Atmosphere: 5
Food: 5
Service: 5
Leslie L
Love the Chik! Everything was perfect including the Chocolate chunk cookie nice and warm from the oven!
Atmosphere: 5
Food: 5
Service: 5
Randy Caley
Good chicken strips
Atmosphere: 4
Food: 5
Service: 5
CG -
The food is good and all, the people are nice, but somehow they always get my order wrong. Missing items, wrong item, etc. Of course they're happy to fix it, but if it has to be fixed every time something is wrong with the PA system or idk what.
Brandon, I hope I read your name tag right. Thank you for your amazing service and kindness tonight when taking my order. I hope you stay blessed and your kindness is giving back to you 100 folds. -AJ
Atmosphere: 5
Food: 5
Service: 5
Micah Winn
Unfortunately this was not a good experience at CFa. I was driving by on a long trip and ended up stopping at this location. It was very understaffed and the food took a while to come out. We took the food out to continue on our drive and it was room temperature , the bread was old and falling apart, and fries were cold. While I love CfA this left a bad taste and I would recommend getting more staff and ensuring the quality of food is good.
My 3rd time at this Wards road CFA and my sons 4th . Very good location with nice employees !
Atmosphere: 5
Food: 5
Service: 5
Nice restaurant and clean, but important to know that there is no play space!!
Atmosphere: 5
Food: 5
Service: 5
The line was long, however it still took less than 15 minutes from ordering to getting our food.
Atmosphere: 5
Food: 5
Service: 5
Very kind and understanding staff. I would rather not get into specifics, but I was faced with a dilemma here and yet the service here was extremely patient, sincere, and helpful. I wish I knew the name of the kind woman that helped me, I would talk her up in this review. Everyone here is so kind and thoughtful, and the food has always been top-tier for Chick-fil-A.
I don't write a lot of reviews, but the service was so good to me that I felt led to. Thank you to the kind men and women of this establishment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Strawberry Milkshake, Cobb Salad, Chocolate Chunk Cookie
This is the worst location in Lynchburg. Every time I come here and eat inside I always have to wait at least 10 minutes after I’ve received my food to get my drink. I don’t understand why they don’t deliver all items at once to your table. They are always lacking when it comes to providing service to people who are eating in. I repeatedly will have multiple workers walk right past me while I wait in line to receive a refill. The dining area is also typically a mess when I come in which can make it hard to find a clean area to sit and enjoy my food. It seems like leadership is lacking at this location. I continue to leave disappointed after each visit. It is incredibly frustrating.
Service: 1
I am very disappointed with this location time and time again. The last three times I have come, this location was extremely understaffed and the workers appear to have terrible attitudes when serving customers. I have dined in and picked up food to go, with all times resulting in frustration due to staff forgetting items with my order. It’s especially upsetting to dine in and receive your food, only to have to go back to the counter due to your drink being forgotten and then your food gets cold. This location either needs an adjustment with management or additional training on customer service skills. I hope improvements can be made.
Atmosphere: 1
Food: 3
Service: 1
Food is always good here. Service was awesome!
Atmosphere: 5
Food: 5
Service: 5
Love the Chik! Everything was perfect including the Chocolate chunk cookie nice and warm from the oven!
Atmosphere: 5
Food: 5
Service: 5
Good chicken strips
Atmosphere: 4
Food: 5
Service: 5
The food is good and all, the people are nice, but somehow they always get my order wrong.
Missing items, wrong item, etc. Of course they're happy to fix it, but if it has to be fixed every time something is wrong with the PA system or idk what.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Truly the “Walmart” of food
Atmosphere: 1
Food: 1
Service: 1
Excellent service and fast delivery to your table
Atmosphere: 5
Food: 5
Service: 5
Very friendly and clean.
Atmosphere: 5
Food: 5
Service: 5
Brandon, I hope I read your name tag right. Thank you for your amazing service and kindness tonight when taking my order. I hope you stay blessed and your kindness is giving back to you 100 folds. -AJ
Atmosphere: 5
Food: 5
Service: 5
Unfortunately this was not a good experience at CFa. I was driving by on a long trip and ended up stopping at this location. It was very understaffed and the food took a while to come out. We took the food out to continue on our drive and it was room temperature , the bread was old and falling apart, and fries were cold. While I love CfA this left a bad taste and I would recommend getting more staff and ensuring the quality of food is good.
Atmosphere: 1
Food: 1
Service: 2
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