Chipotle Mexican Grill

I've been here 2 times, first time I stood in line for about 30 minutes with no one in front of before they made my food. They then made me wait 5 minutes to be checked out by someone else didn't have any food ready and it was only 7pm. Today we went in at 11 and they only had half the food ready. Chicken was burnt and the soda machine obviously isn't cleaned everyday we were the first people to use it and it was dirty from the night before worst of all there is black mold in the ice dispenser. Like come on, the manager needs to be fired honestly.

Atmosphere: 3

Food: 3

Service: 4

For the second time this week, my bowl has hard, not fully cooked rice. Ruins the whole meal. I’ve asked Pepper, the customer service bot for help, how to get a refund or meal replacement and she says management will reach out to make it right but no trace of that. And now, for the second time this week, my meal is ruined because this location lacks the quality assurance to check to see if the rice is fully cooked. Very disappointing.

Atmosphere: 5

Food: 1

Service: 5

I was surprised not to see refried beans as an option

Atmosphere: 4

Food: 4

Service: 3

Never had a bad experience at this chipotle. I frequently use the chipotolane to pick up my online order and the food is always hot, fresh, and delicious and the service is always excellent. I stopped by this evening to pick up my online order and I forgot to make a note I wanted a little cup of the smoked chipotle tobasco sauce and with no hesitation Xavior and Shamari were super kind and got my order out and hooked me with the little cup of sauce. It’s refreshing to stop by a fast food restaurant that has kind employees that help out instead of rolling eyes at a request!

Atmosphere: 5

Food: 5

Service: 5

Kaan is the G.O.A.T.
He was so nice to me and my little brother. He asked us what we got and was funny. If you are reading this Kaan, thank you so much😁

Atmosphere: 5

Food: 5

Service: 5

The staff here are very friendly

I can’t thank the staff here enough! First, the food was great, and the portions were perfect (I didn’t think she would even be able to fold the burrito). Most importantly though, the staff was BEYOND exceptional. I have alpha-gal (allergic to beef, pork, etc.), and the staff warned me about what to eat and not eat (heads up: if you have the same allergy, don’t order the chicken or fajita vegetables due to possible exposure to beef products). Then, without me even asking, she replaced all of the silverware for the items I would be getting in my burrito, changed her gloves (several times), washed her hands (several times), and got fresh lettuce, sour cream, etc. for my order just in case. I don’t like putting names out there without permission, so I’ll just say I want to say thank you to “M” very much. This location rocked and helped me so much! Thanks for the good food and amazing service!

Atmosphere: 5

Food: 5

Service: 5

Generous portions and incredibly friendly staff. This is one of the best Chipotles I've been to in my life. I highly recommend it.

Atmosphere: 5

Food: 5

Service: 5

don’t have enough staff hired to get food out efficiently - sometimes waiting 30 min

Atmosphere: 1

Food: 4

Service: 1

Terribly slow service

This sadly has become the norm at every restaurant regardless of dine-in or takeout. Seemingly no one is motivated to move quickly even with a line wrapped around to the door.

Atmosphere: 2

Food: 3

AVOID! Slowest service, every table is disgusting, employees have zero sense of urgency, expect to wait 15+ minutes. Not worth it.

Atmosphere: 1

Food: 1

Service: 1

Friendly Staff, faster service, clean looking

Food: 5

Service: 5

Every time I go to this location I never get the same employee twice. Turnover is higher than the average Chipotle. Employees don't know to how portion out food properly, ingredients are frequently not backfilled on time so people wait or skip that item, employees in the back are goofing off while people are waiting for food, etc. Just go to the wards location. Management doesn't know what they're doing here.

Atmosphere: 3

Food: 3

Service: 1

I would not order here if I you are hungry. There’s not enough food in the bowl to even qualify as a meal anymore. I counted four bites of steak in my bowl last night.
This has happened every time I’ve ordered here the last year. Half the time they do not have the fajita veggies. I am done with this Chipotle.

Food: 1

The portions always seem decent.

Atmosphere: 4

Food: 4

Service: 3