Haven’t been back since last fall 2024 and used to go at least monthly. Last visit I ordered the $5 deal with 2 (2 piece chicken strips). The “woman” who took my order said I ordered only 1 (2 pc). I noticed after at table and went back up to tell male cashier so I could pay the extra due. The woman then stood and argued and then told man at register just to Give me the second 2 pc that she didn’t have time for this stuff!!! My husband had ordered cheeseburger meal $7 plus extra for lettuce & tomato. It instead came with mayo etc. He told them it was wrong & again this woman argued it was right & finally gave him the corrected one almost throwing it on counter. My husband was so upset we ate hurriedly and left without getting his sundae that came with meal deal! He just said forget it! When are customers supposed to be the victim of annoyed employees???? This is no way to run a business! We had been there many times and loved it! Now we have unused gift cards we haven’t used because of the atmosphere there!! It can be a great place if they didn’t criticize customers.
Atmosphere: 1
Food: 4
Joshua Smith
If you advertise that you close at 10 why is your kitchen closed at 9:06
Shawn Hammock
Rude employees. Seemed understaffed and stressed. Waited in line at the counter while they continued to take drive thru orders. Being acknowledged would have been the nice thing to do when you’re busy. Place isn’t clean. Saw ants on the walls.
A C
Floor is always sticky and the place is always dirty. Recently waited for over 10 minutes in line inside wanting a single ice cream cone and not a single customer was able to get served. Manager was completely clueless and the employees were running around without actually getting anything done. I'm being generous with two stars.
Atmosphere: 1
Food: 3
Service: 1
Shane
Love this place
Atmosphere: 5
Food: 5
Service: 5
Christy Mays
I would give negative stars if I could. Seriously, 3 strikes and this place is officially dead to me. Order pretzel sticks and frozen hot chocolate. Microwave bread. That’s it. No napkins ever, no cheese cup that comes with the product and tonight had to pull forward and wait a long time for said pretzel sticks because everyone in the place was looking at their phone and the first order I guess got over microwaved. Just because you’re young or maybe not a lot of work experience does not mean you should be such a crappy employee. I will never, ever go there again.
Cristian Rozo
Not to undersell it, but their toast is an amazingly life changing experience
Atmosphere: 5
Food: 5
Service: 5
Gloria Damptey
They locked the doors at 9 even though they close at 10 and only were serving the drive through, then the lady in the drive through said that the ice cream was liquid and that it wouldn’t be solid for ten minutes, I asked her if I could wait the 10 minutes she said no, they would be closed by then, it was 9:45 when I asked.
Atmosphere: 1
Food: 1
Service: 1
mady Overstreet
EVERYTIME I come my order is wrong and they do nothing to accommodate or fix the situation. Will never return… paid 20$ for the wrong meal and can’t even replace it. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Hillary Easterbrook
Tonight was the 4th time in a month I have rushed to get off work to get to DQ before they close... I get there at 9:45-9:50 and their sign is still lit and they're supposed to be taking orders bc they don't close til 10. So there should be no issue since I have arrived before they close.... But they literally let me sit at the drive thru until right before 10pm without saying anything even though I know they can hear me speaking into the speaker trying to order and they just IGNORE ME. And then they turn the sign off while I'm still sitting there! It is INCREDIBLY RUDE! If I had known the staff here was going to be so shitty I would have driven to Mr Goodies up the road and gotten better ice cream in larger quantity for cheaper and they have no issues taking a customers order before they close at 10. It really pisses me off that this continues to happen here. There were 2 other cars in line behind me tonight trying to order before they closed and should have had ample time to do so but they just refuse take your order and don't even tell you they're closed..... They just let you sit there wasting your time for 10 mins just to shut the board lights off on you. It's so stupid and such bad business to do that. You lost a customer. Never going to this place again. Not that hard to do your job.
I came to Dairy Queen April 4th 2025 at 9:30 pm and their ice cream machine didn’t work so they couldn’t make ice cream..?
Atmosphere: 1
Food: 1
Service: 1
Becca Wescoat
I'm unsure of how or when Dairy Queen became the new McDonald's, but every time I have visited between 9PM and 9:30PM, their ice cream machines have conveniently not worked. They close at 10PM. I recently went during their promotion of 85 cents for a small blizzard with a minimum of $1 purchase. How are you going to tell me it's going to take 20 minutes to fix the machines to order a blizzard? In the rare occasion that I'm able receive an order, and there are few cars in line, on average it can take anywhere from 20-30 minutes to get my order. Don't claim to be a fast food restaurant if it takes JUST as long for me to go to a sit-down restaurant to receive the food. Lastly, I have never had one enjoyable customer service experience. I am polite when speaking, even when frustrated, knowing that they are touching my food, but someone has got to go in there and retrain or have higher expectations when hiring staff.
Atmosphere: 1
Food: 3
Service: 1
Cameron Garvin
I pulled up to order some ice cream because it was a nice Sunday evening and my kids wanted it but after the girl on the microphone was so short and rude, I pulled off and went down the street to Mister Goodies where I got better service.
Service: 1
Ashton
Well first of all the people was barking like dogs idk why and second of the food was cold the ranch cost 80 cent but what was good here was the milkshake I got
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Misty Freeze
Ashton Lynch
Well first of all the people was barking like dogs idk why and second of the food was cold the ranch cost 80 cent but what was good here was the milkshake I got
Haven’t been back since last fall 2024 and used to go at least monthly. Last visit I ordered the $5 deal with 2 (2 piece chicken strips). The “woman” who took my order said I ordered only 1 (2 pc). I noticed after at table and went back up to tell male cashier so I could pay the extra due. The woman then stood and argued and then told man at register just to Give me the second 2 pc that she didn’t have time for this stuff!!! My husband had ordered cheeseburger meal $7 plus extra for lettuce & tomato. It instead came with mayo etc. He told them it was wrong & again this woman argued it was right & finally gave him the corrected one almost throwing it on counter. My husband was so upset we ate hurriedly and left without getting his sundae that came with meal deal! He just said forget it! When are customers supposed to be the victim of annoyed employees???? This is no way to run a business! We had been there many times and loved it! Now we have unused gift cards we haven’t used because of the atmosphere there!! It can be a great place if they didn’t criticize customers.
Atmosphere: 1
Food: 4
If you advertise that you close at 10 why is your kitchen closed at 9:06
Rude employees. Seemed understaffed and stressed. Waited in line at the counter while they continued to take drive thru orders. Being acknowledged would have been the nice thing to do when you’re busy. Place isn’t clean. Saw ants on the walls.
Floor is always sticky and the place is always dirty. Recently waited for over 10 minutes in line inside wanting a single ice cream cone and not a single customer was able to get served. Manager was completely clueless and the employees were running around without actually getting anything done. I'm being generous with two stars.
Atmosphere: 1
Food: 3
Service: 1
Love this place
Atmosphere: 5
Food: 5
Service: 5
I would give negative stars if I could. Seriously, 3 strikes and this place is officially dead to me. Order pretzel sticks and frozen hot chocolate. Microwave bread. That’s it. No napkins ever, no cheese cup that comes with the product and tonight had to pull forward and wait a long time for said pretzel sticks because everyone in the place was looking at their phone and the first order I guess got over microwaved. Just because you’re young or maybe not a lot of work experience does not mean you should be such a crappy employee. I will never, ever go there again.
Not to undersell it, but their toast is an amazingly life changing experience
Atmosphere: 5
Food: 5
Service: 5
They locked the doors at 9 even though they close at 10 and only were serving the drive through, then the lady in the drive through said that the ice cream was liquid and that it wouldn’t be solid for ten minutes, I asked her if I could wait the 10 minutes she said no, they would be closed by then, it was 9:45 when I asked.
Atmosphere: 1
Food: 1
Service: 1
EVERYTIME I come my order is wrong and they do nothing to accommodate or fix the situation. Will never return… paid 20$ for the wrong meal and can’t even replace it. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Tonight was the 4th time in a month I have rushed to get off work to get to DQ before they close... I get there at 9:45-9:50 and their sign is still lit and they're supposed to be taking orders bc they don't close til 10. So there should be no issue since I have arrived before they close.... But they literally let me sit at the drive thru until right before 10pm without saying anything even though I know they can hear me speaking into the speaker trying to order and they just IGNORE ME. And then they turn the sign off while I'm still sitting there! It is INCREDIBLY RUDE! If I had known the staff here was going to be so shitty I would have driven to Mr Goodies up the road and gotten better ice cream in larger quantity for cheaper and they have no issues taking a customers order before they close at 10. It really pisses me off that this continues to happen here. There were 2 other cars in line behind me tonight trying to order before they closed and should have had ample time to do so but they just refuse take your order and don't even tell you they're closed..... They just let you sit there wasting your time for 10 mins just to shut the board lights off on you. It's so stupid and such bad business to do that. You lost a customer. Never going to this place again. Not that hard to do your job.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came to Dairy Queen April 4th 2025 at 9:30 pm and their ice cream machine didn’t work so they couldn’t make ice cream..?
Atmosphere: 1
Food: 1
Service: 1
I'm unsure of how or when Dairy Queen became the new McDonald's, but every time I have visited between 9PM and 9:30PM, their ice cream machines have conveniently not worked. They close at 10PM. I recently went during their promotion of 85 cents for a small blizzard with a minimum of $1 purchase. How are you going to tell me it's going to take 20 minutes to fix the machines to order a blizzard?
In the rare occasion that I'm able receive an order, and there are few cars in line, on average it can take anywhere from 20-30 minutes to get my order. Don't claim to be a fast food restaurant if it takes JUST as long for me to go to a sit-down restaurant to receive the food.
Lastly, I have never had one enjoyable customer service experience. I am polite when speaking, even when frustrated, knowing that they are touching my food, but someone has got to go in there and retrain or have higher expectations when hiring staff.
Atmosphere: 1
Food: 3
Service: 1
I pulled up to order some ice cream because it was a nice Sunday evening and my kids wanted it but after the girl on the microphone was so short and rude, I pulled off and went down the street to Mister Goodies where I got better service.
Service: 1
Well first of all the people was barking like dogs idk why and second of the food was cold the ranch cost 80 cent but what was good here was the milkshake I got
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Misty Freeze
Well first of all the people was barking like dogs idk why and second of the food was cold the ranch cost 80 cent but what was good here was the milkshake I got
Atmosphere: 1
Food: 1
Service: 1
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