Dunkin'
3309 Old Forest Rd, Lynchburg
(434) 385-0142
Recent Reviews
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I'm not one to leave bad reviews but I was really disappointed in my first and last visit there. I placed an order ahead of time as this was an order for a class I was teaching. I showed up at my scheduled time and the doors were locked. There was one employee working along and she was running the drive through. She eventually let us in and took our order. But when I opened my app, my order was cancelled. Fortunately, she had the donuts to fulfill it but they were not fresh. Just an overall very disappointing experience. I was planning on using Dunkin for all my classes, but I will find another option. I will never go back unfortunately.
Atmosphere: 5
Food: 2
Service: 2
DoorDashing for a mutual customer and the staff didn't even ask who/what I was there for until the time I was supposed to pick up the order 8:31 and it wasn't ready (2 drinks and 6 donuts) until 8:39 and only maybe 1.5 mins of that was me asking the customer what to substitute the out of stock Boston Kreme for.
Service: 1
Great service although slow. Coffee was all I got. It tasted a little like cigarettes.
Atmosphere: 5
Food: 2
Service: 5
Hardly any donuts. How can you have a Dunkin’ Donuts without a freshly made donut selection?
Atmosphere: 1
Food: 1
Service: 2
Pretty good service, but sometimes long waits.
Atmosphere: 4
Food: 4
Service: 4
Caramel craze was hittin this day. The lady and staff at drive thru were very friendly. 10/10 recommendation. Thanks for boosting my morning!!
Atmosphere: 5
Food: 5
Service: 5
Very poor Dunkin Donuts, only customer and had to wait for service. Donuts were not fresh
Atmosphere: 2
Food: 3
Service: 2
I literally just left less than 10 minutes before writing this review. All I ordered I was an everything bagel with strawberry cream cheese and a small iced coffee with sugar and Caramel. I got a plain bagel. I believe it is policy to only give the cream cheese in the cups, but at least give me the knife to spread it. And my coffee, while it tastes good doesn't have caramel in it. With that being said, I was the only person in the drive thru, and it was only 1 car in the parking lot so being busy is not an excuse.
Food: 2
Service: 2
My wife went up to the door at 6:45 says they open at six when the people saw her coming they went to hide and the door was locked
Placed a large order the day prior, for a child’s Birthday party, and specific donuts were ordered per guest. Day of pickup, I walk in, and stand at the counter for 10 mins. Every employee sees me standing there, yet no one acknowledges me standing there. Finally an employee comes to counter to ask how they can help, and I state I’m picking up an order made the day prior. Many of the donuts I had pre ordered 24 hours in advance, were not available and sold out. Orders should be priority on allocation of inventory if ordered in plenty of advance notice. Overall poor experience at this location, and most likely won’t return.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Coffee is good, attitudes… negative.
Food: 4
Service: 2
One of my family members went to this Dunkin' Donuts to pick up an order she made the previous day. When she went inside, the employee (lady) there told her that they got her order but never filled it (laziness?). She then told my relative to choose what donuts that she wanted. After my relative took her donuts, she then heard a guy come in. She did not hear his order, but she did hear the employee at the counter telling him "We don't have anymore donuts, that lady took them all". I am very disappointed by the behavior of this employee.
Atmosphere: 1
Food: 4
Service: 1
Just waited half an hour in the drive thru for a coffee. If it hadn't been a mobile order I would have bailed on the line like six cars around me did.
Atmosphere: 1
Food: 3
Service: 1
Brick N
Atmosphere: 1
Food: 1
Service: 1
Possibly the worst dunkin donuts I've been to in my entire life. Ordered from here 3 times in the last 2 weeks as we have been at the hospital nearby for different things. Each time they screw something up royally or they leave out multiple items. Ordering 2 cups of coffee and 2 sandwiches with other items and get handed a bag with a donut in it. That's it. Get your store together
Food: 1
Service: 1
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