The GM Donna at this location is the best. Food always good, customer service always good. Lynchburg Dunkins on Timberlake Rd is better than any of the others I've been to in the area of Madison Heights/Roanoke
Atmosphere: 5
Food: 5
Service: 5
Mithun Mistry
Worst dunkin ever I seen in my life. They are money taker. Manager is at sandwich station. And i told to her make crispy hash browns. She denied and argued. Even whole staff was rude and said have a good day. Without make my order.
Atmosphere: 1
Food: 1
Service: 1
Donna Davis
Where do I start??? In the drive-thru line for THE longest time…Receipt says 10:19am…Just getting order at 10:44am…Coffee order was WRONG…Food order was WRONG…Food received COLD…Cheese wasn’t even melted on my sandwich😡
Atmosphere: 1
Food: 1
Service: 1
Judy Smith
Went thru drive thru this morning ordered a unsweet tea with one pump of liquid sugar. My husband saw that she put sweet tea. He said no unsweet tea with 1 pump of liquid sugar. We got sweet tea with extra sugar. Unfortunately didn't taste until we were home. Everything bagel burnt and tasted like 2 days old to me snackin bacon was all I could eat which was good! We go to Dunkin in DE and they have more than 2 bagels available and service and food is almost always great. They do a great business there. Staffing and mgt could use some help from corporate.
Atmosphere: 1
Food: 1
Service: 1
X 52
When I say it has some of the worst customer service I truly mean it. You accidentally ordered the wrong coffee Guess what you have to pay to change it. The coffee doesn't taste very good Guess what they're probably not going to replace it. It's not like the one on Old Forest road. This place is so stingy and will not fix anything that's wrong. Starbucks is up the road I'd rather go there at least they'll actually fix mistakes. For instance one time I ordered the hot signature latte but I wanted the iced and they wouldn't replace it because it was a $0.10 difference. I mean what in the hell?
Atmosphere: 1
Food: 3
Service: 1
A
Donuts shouldn’t be crunchy. But that’s what I got for $15 was a box of hard, crunchy, old, stale donuts. This place is so gross
Makaveli Sahaladdin
Too slow had to wait 20min for a cup of coffee! Better of ordering on the app for pick up in the AM
Jamin Chenault
If you want donuts, you'd be better off going anywhere else. They are always out.
Atmosphere: 1
Food: 1
Service: 3
Allie Eyers
I made a mobile order on the app, and sent it to the other location in Lynchburg. When I got there, I had realized and told Christina in the store. She immediately started to call the manager at the other location and couldn't get him. She tried and tried again and finally got him on the phone, and he agreed to switch the order over. The other manager didn't want to switch the order (because I had ordered a lot of things) but she convinced him. She was so great! Not only did she use her personal phone and contact to help me out she was so persistent. That's real customer service! The order was for my students who are learning English to better themselves and their careers. Christina you are a queen!!!
Atmosphere: 5
Food: 5
Service: 5
Roland Parris
I have previously had good experiences at this location, however this time I was left fairly disappointed. Half filled large coffee and ordered two specialty donuts but was given two standard. Hope the drive thru team improves for future visits.
Doordash order was super easy, Food was GOOD, & through Doordash they'll have our business again. Keep the Apps updated please.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Fire Boss
Only coffee. No donuts here.
Cassell Parsell
Another self serve gas station Dunkin?
Stephanie Maher
Ok if u only want coffee
Mark E
Note that this is NOT a Dunkin Donuts establishment. It is a gas station that put up a big Dunkin Donuts sign and sells only Dunkin coffee and that has usually been sitting out for some time and likely as not will not be very fresh. Not a donut to be found in here.
The GM Donna at this location is the best. Food always good, customer service always good. Lynchburg Dunkins on Timberlake Rd is better than any of the others I've been to in the area of Madison Heights/Roanoke
Atmosphere: 5
Food: 5
Service: 5
Worst dunkin ever I seen in my life. They are money taker. Manager is at sandwich station. And i told to her make crispy hash browns. She denied and argued. Even whole staff was rude and said have a good day. Without make my order.
Atmosphere: 1
Food: 1
Service: 1
Where do I start??? In the drive-thru line for THE longest time…Receipt says 10:19am…Just getting order at 10:44am…Coffee order was WRONG…Food order was WRONG…Food received COLD…Cheese wasn’t even melted on my sandwich😡
Atmosphere: 1
Food: 1
Service: 1
Went thru drive thru this morning ordered a unsweet tea with one pump of liquid sugar. My husband saw that she put sweet tea. He said no unsweet tea with 1 pump of liquid sugar. We got sweet tea with extra sugar. Unfortunately didn't taste until we were home. Everything bagel burnt and tasted like 2 days old to me snackin bacon was all I could eat which was good! We go to Dunkin in DE and they have more than 2 bagels available and service and food is almost always great. They do a great business there. Staffing and mgt could use some help from corporate.
Atmosphere: 1
Food: 1
Service: 1
When I say it has some of the worst customer service I truly mean it. You accidentally ordered the wrong coffee Guess what you have to pay to change it. The coffee doesn't taste very good Guess what they're probably not going to replace it. It's not like the one on Old Forest road. This place is so stingy and will not fix anything that's wrong. Starbucks is up the road I'd rather go there at least they'll actually fix mistakes. For instance one time I ordered the hot signature latte but I wanted the iced and they wouldn't replace it because it was a $0.10 difference. I mean what in the hell?
Atmosphere: 1
Food: 3
Service: 1
Donuts shouldn’t be crunchy. But that’s what I got for $15 was a box of hard, crunchy, old, stale donuts. This place is so gross
Too slow had to wait 20min for a cup of coffee! Better of ordering on the app for pick up in the AM
If you want donuts, you'd be better off going anywhere else. They are always out.
Atmosphere: 1
Food: 1
Service: 3
I made a mobile order on the app, and sent it to the other location in Lynchburg. When I got there, I had realized and told Christina in the store. She immediately started to call the manager at the other location and couldn't get him. She tried and tried again and finally got him on the phone, and he agreed to switch the order over. The other manager didn't want to switch the order (because I had ordered a lot of things) but she convinced him.
She was so great! Not only did she use her personal phone and contact to help me out she was so persistent. That's real customer service! The order was for my students who are learning English to better themselves and their careers.
Christina you are a queen!!!
Atmosphere: 5
Food: 5
Service: 5
I have previously had good experiences at this location, however this time I was left fairly disappointed. Half filled large coffee and ordered two specialty donuts but was given two standard. Hope the drive thru team improves for future visits.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Doordash order was super easy, Food was GOOD, & through Doordash they'll have our business again. Keep the Apps updated please.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese
Only coffee. No donuts here.
Another self serve gas station Dunkin?
Ok if u only want coffee
Note that this is NOT a Dunkin Donuts establishment. It is a gas station that put up a big Dunkin Donuts sign and sells only Dunkin coffee and that has usually been sitting out for some time and likely as not will not be very fresh. Not a donut to be found in here.
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