I went in at 8:40, hesitant to order as they closed in 20 minutes. You all know what I mean! But another lady and her son were ordering so I decided it would be alright. Ms.Kelly “GM” was probably the most gracious and friendly customer facing GM you could come across. She was so sweet and wasn’t even the slightest bit cross that we came in so late. She greeted guests as they entered and left. She is what every GM should be. Food was excellent as always! I gave only five stars because it was the highest option. ☺️
Atmosphere: 5
Food: 5
Service: 5
Mary Thompson
We ordered delivery and one of our subs was upside down in the bag and the toppings had slid off. We were also missing our beverage for our kids meal. We contacted support and they said that we needed to take a picture of the missing items and the receipt. Their online support is absolutely awful. We won’t be ordering from this restaurant again.
Atmosphere: 3
Food: 3
Service: 3
Jo Ann Mooneyham
Firehouse has the most delicious bread of anywhere!
Atmosphere: 5
Food: 5
Service: 5
Russell Allen
Ordered my sub with no mayo. Got mayo anyways and it wasn’t on my receipt. Lunch cost 40$ because no one listened to my order. Won’t be back
Atmosphere: 2
Food: 1
Service: 1
Emily Simpson
Usually we do delivery but thank goodness we chose pick up today!! KELLY was absolutely amazing, words can’t even describe how wonderful her customer service was. 10/10. Also JP and Kaleb were there and made the experience wonderful as well!! We will always choose pick up from now on! Kelly, JP and Kaleb, yall made our night so much better!!
Atmosphere: 5
Food: 5
Service: 5
stephen kinsley
Good food
Atmosphere: 5
Food: 5
Service: 5
Jennifer Kelly
I've always received great service at Firehouse!
Atmosphere: 5
Food: 5
Service: 5
Rayna Stanley
I went into firehouse subs on a Thursday night and they were surprisingly more busy than I’d expected for a week day. Regardless the number of customers they had I was still greeted with great service from their team. A member of their team whose name tag said ‘JP’ was especially kind and very helpful when he realized they forgot my brownie. My sub was great and I was in and out of there within 10 minutes. I’d definitely recommend paying a visit here to anyone in the Lynchburg area!
Atmosphere: 5
Food: 5
Service: 5
Bryan Painter
I enjoy their subs, way better than Subway and every other competitor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
Pow Space
The manager was a douche bag and absolutely horrible and yelled at us for eating food from another restaurant, while one of our group wanted to get something there
Got food from here today and it was amazing as well as the service! I believe there was just a miss communication between myself and the cashier. I asked for a large sub but get home and received a medium which is how it was rang up. After a long day of work and the gym all I wanted was a large sub from firehouse and when I got home I was incredibly disappointed.
Atmosphere: 5
Food: 5
Service: 3
Hewman Beanie
The Philly was excellent! The staff was all very professional and friendly!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: There Style of Philly Cheesesteak
Linda Rice
Great subs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero Combo
Laura Scrivener
I absolutely love their food!! 💜💜💜
Atmosphere: 4
Food: 5
Service: 5
Pauline Crawford
The Manager is on the ball. He's friendly and keeps in touch with the customers. The food is consistently delicious and served by friendly staff. A nice place to eat.
I went in at 8:40, hesitant to order as they closed in 20 minutes. You all know what I mean! But another lady and her son were ordering so I decided it would be alright. Ms.Kelly “GM” was probably the most gracious and friendly customer facing GM you could come across. She was so sweet and wasn’t even the slightest bit cross that we came in so late. She greeted guests as they entered and left. She is what every GM should be. Food was excellent as always! I gave only five stars because it was the highest option. ☺️
Atmosphere: 5
Food: 5
Service: 5
We ordered delivery and one of our subs was upside down in the bag and the toppings had slid off. We were also missing our beverage for our kids meal. We contacted support and they said that we needed to take a picture of the missing items and the receipt. Their online support is absolutely awful. We won’t be ordering from this restaurant again.
Atmosphere: 3
Food: 3
Service: 3
Firehouse has the most delicious bread of anywhere!
Atmosphere: 5
Food: 5
Service: 5
Ordered my sub with no mayo. Got mayo anyways and it wasn’t on my receipt. Lunch cost 40$ because no one listened to my order. Won’t be back
Atmosphere: 2
Food: 1
Service: 1
Usually we do delivery but thank goodness we chose pick up today!! KELLY was absolutely amazing, words can’t even describe how wonderful her customer service was. 10/10. Also JP and Kaleb were there and made the experience wonderful as well!! We will always choose pick up from now on! Kelly, JP and Kaleb, yall made our night so much better!!
Atmosphere: 5
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
I've always received great service at Firehouse!
Atmosphere: 5
Food: 5
Service: 5
I went into firehouse subs on a Thursday night and they were surprisingly more busy than I’d expected for a week day. Regardless the number of customers they had I was still greeted with great service from their team. A member of their team whose name tag said ‘JP’ was especially kind and very helpful when he realized they forgot my brownie. My sub was great and I was in and out of there within 10 minutes. I’d definitely recommend paying a visit here to anyone in the Lynchburg area!
Atmosphere: 5
Food: 5
Service: 5
I enjoy their subs, way better than Subway and every other competitor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hook & Ladder
The manager was a douche bag and absolutely horrible and yelled at us for eating food from another restaurant, while one of our group wanted to get something there
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got food from here today and it was amazing as well as the service! I believe there was just a miss communication between myself and the cashier. I asked for a large sub but get home and received a medium which is how it was rang up. After a long day of work and the gym all I wanted was a large sub from firehouse and when I got home I was incredibly disappointed.
Atmosphere: 5
Food: 5
Service: 3
The Philly was excellent! The staff was all very professional and friendly!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: There Style of Philly Cheesesteak
Great subs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero Combo
I absolutely love their food!! 💜💜💜
Atmosphere: 4
Food: 5
Service: 5
The Manager is on the ball. He's friendly and keeps in touch with the customers. The food is consistently delicious and served by friendly staff. A nice place to eat.
Atmosphere: 5
Food: 5
Service: 5
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