Went at 11:30 and asked for fresh food and some how they still gave me cold fries and a stale burger couldn’t even pull it apart from the cheese then called and came back at 12 supposed to have it made fresh again and let me tell u still cold fries and a stale burger once again somebody needs to be written up
Robert Davies
Ordered a large big mac meal in the drive thru, didn't have to wait long but when I started eating my big mac it was stale the burger bun was hard and crispy, absolute disgrace, would not recommend. The staff can't tell the difference between a fresh and stale burger bun.🤢🤮 wasn't busy either 🤷♂️
Atmosphere: 5
Food: 1
Service: 1
Sarah Johnson
On the evening of 7/21/2025, I placed an order on the kiosk for dine in. On the receipt that I got at a later time the order was placed at 7:51PM. I waited patiently because I have worked fast food before and I know how it is. About 25 mins pass and I go up to the counter to ask what is going on with my order that I placed on the kiosk. I showed her the notification where my money got taken and showed her the app where I ordered(I checked in to get my points ) because they acted like they didn't know anything about it. She asked does it show where it was at that store and I told her I literally ordered on the kiosk. That's when she was able to pull up my receipt. I still don't know what happened with my order and all she said was it was going to be up in a few minutes. I asked for cups so we could get our drinks. My daughters friend was getting tea and the dining room was out so she asked the guy at the counter. My daughters friend then heard some cussing going on pertaining to a tea comment. She felt as if they got got mad at her for asking for the tea. About another 10 mins or so pass and I hear the lady yell out a number and set a bag on the counter. Didn't think it was my bag considering I placed a dine in order and had already been waiting well over 30 mins at that point so I would have figured they would have apologized. When no one went for the bag that was in the dining room I went up to check and it was in fact my order. I get to the table to take everything out the bag, I was missing a small fry. The whole visit was a disaster. Horrible customer service. And my order wasn't the only one that they were messing up on. Just go back and look at cameras.
Atmosphere: 1
Food: 1
Service: 1
Foxxy Loxxy 01
This location is excellent . Every time I’ve been to this location my food has been hot and delicious . I may have to wait just a minute on food but that’s only cause you’re getting it fresh and hot . I would rather wait 5 minutes on hot food then receive cold food that sucked .
Atmosphere: 5
Food: 5
Service: 5
Heather Brown
Ordered around 6:45pm, and was waiting for over half an hour, so I asked the girl behind the counter what was up because I had a movie to get to, and she hollered 'We ain't got no food!' at my date and I. She meant they hadn't made the food yet, but it would be cool if people didn't yell at you for asking. I wasn't rude; I was confused! We even had to go ask for food again after that. Many people in the restaurant with us were also waiting. Many workers, not much work. Just talking. I don't think I'll be stopping at this one again. I've literally worked here too, so I'm just kinda shocked. Missed the movie.
Edit: I'm finally leaving an hour later with food that was wrong.
Atmosphere: 2
Food: 2
Marcus DeShazor
Went to get a McFlurry at 12:30am, not open despite Apple and google saying otherwise on a Friday night. Very disappointing considering the drive.
Atmosphere: 1
Service: 1
David Wilson
Poor service. They forgot i was sitting outside waiting for them to bring my food. Whole lot of yacking and slacking inside. People don't have any integrity anymore. I gave them a poor rating. Actually they don't deserve one at all.
Atmosphere: 2
Food: 2
Service: 1
Connor Crowe
Patrick went above and beyond in his excellent customer service today. Wonderful experience
Service: 5
Chris Snelia
Somehow forgot to include the nuggets in the 5 dollar meal. Included all the sauces but somehow went 2/3 on the meal.
Food: 4
Service: 1
Stephanie Hudson
This place has gone down hill and their prices have gone up! I ordered a chicken nugget meal for my grandson which they up charged for over size meal without asking for my tiny grandson cost $8.72. I told them what was this I didn't order up size on anything they said this is what they do if you don't say anything. So they wouldn't fix it so I called the complaint line and the answer machine was full. Not surprised!! As he ate his meal he almost choked on a splinter of a bone in the chicken nugget. I would avoid this place at all cost. I will never go back.
Very disappointed in the service, refuses to bring food to the table. Ordered on app throw drive service and lady handed our food was VERY rude. Had to ask for milkshake. 221 McDonald's is friendly and we enjoy going to that one by far.
Atmosphere: 3
Food: 3
Service: 2
Vicki Johnson
The food was horrible and the wait time was ridiculous. They had to re-correct many things in the order and to have it taste the way it did is very disappointing. They were very clueless there.
Atmosphere: 1
Food: 1
Service: 1
Marvin Elliott
Sat there for 20 minutes they didn't have cones so they put the ice cream in a cup the amount of ice cream they gave me is not even half of what a cone would have and had cold food
Atmosphere: 1
Food: 2
Service: 1
Jason Clark
If you can't even make coffee right, then you will be a one star forever!
Atmosphere: 1
Food: 1
Service: 1
April Tabb Vest
They sold my son a sausage and egg McMuffin with mold on it when my husband called the store the manager said was not at all professional and told him she didn’t believe that!!
Went at 11:30 and asked for fresh food and some how they still gave me cold fries and a stale burger couldn’t even pull it apart from the cheese then called and came back at 12 supposed to have it made fresh again and let me tell u still cold fries and a stale burger once again somebody needs to be written up
Ordered a large big mac meal in the drive thru, didn't have to wait long but when I started eating my big mac it was stale the burger bun was hard and crispy, absolute disgrace, would not recommend. The staff can't tell the difference between a fresh and stale burger bun.🤢🤮 wasn't busy either 🤷♂️
Atmosphere: 5
Food: 1
Service: 1
On the evening of 7/21/2025, I placed an order on the kiosk for dine in. On the receipt that I got at a later time the order was placed at 7:51PM. I waited patiently because I have worked fast food before and I know how it is. About 25 mins pass and I go up to the counter to ask what is going on with my order that I placed on the kiosk. I showed her the notification where my money got taken and showed her the app where I ordered(I checked in to get my points ) because they acted like they didn't know anything about it. She asked does it show where it was at that store and I told her I literally ordered on the kiosk. That's when she was able to pull up my receipt. I still don't know what happened with my order and all she said was it was going to be up in a few minutes. I asked for cups so we could get our drinks. My daughters friend was getting tea and the dining room was out so she asked the guy at the counter. My daughters friend then heard some cussing going on pertaining to a tea comment. She felt as if they got got mad at her for asking for the tea. About another 10 mins or so pass and I hear the lady yell out a number and set a bag on the counter. Didn't think it was my bag considering I placed a dine in order and had already been waiting well over 30 mins at that point so I would have figured they would have apologized. When no one went for the bag that was in the dining room I went up to check and it was in fact my order. I get to the table to take everything out the bag, I was missing a small fry. The whole visit was a disaster. Horrible customer service. And my order wasn't the only one that they were messing up on. Just go back and look at cameras.
Atmosphere: 1
Food: 1
Service: 1
This location is excellent . Every time I’ve been to this location my food has been hot and delicious . I may have to wait just a minute on food but that’s only cause you’re getting it fresh and hot . I would rather wait 5 minutes on hot food then receive cold food that sucked .
Atmosphere: 5
Food: 5
Service: 5
Ordered around 6:45pm, and was waiting for over half an hour, so I asked the girl behind the counter what was up because I had a movie to get to, and she hollered 'We ain't got no food!' at my date and I. She meant they hadn't made the food yet, but it would be cool if people didn't yell at you for asking. I wasn't rude; I was confused! We even had to go ask for food again after that. Many people in the restaurant with us were also waiting. Many workers, not much work. Just talking. I don't think I'll be stopping at this one again. I've literally worked here too, so I'm just kinda shocked. Missed the movie.
Edit: I'm finally leaving an hour later with food that was wrong.
Atmosphere: 2
Food: 2
Went to get a McFlurry at 12:30am, not open despite Apple and google saying otherwise on a Friday night. Very disappointing considering the drive.
Atmosphere: 1
Service: 1
Poor service. They forgot i was sitting outside waiting for them to bring my food. Whole lot of yacking and slacking inside. People don't have any integrity anymore. I gave them a poor rating. Actually they don't deserve one at all.
Atmosphere: 2
Food: 2
Service: 1
Patrick went above and beyond in his excellent customer service today. Wonderful experience
Service: 5
Somehow forgot to include the nuggets in the 5 dollar meal. Included all the sauces but somehow went 2/3 on the meal.
Food: 4
Service: 1
This place has gone down hill and their prices have gone up! I ordered a chicken nugget meal for my grandson which they up charged for over size meal without asking for my tiny grandson cost $8.72. I told them what was this I didn't order up size on anything they said this is what they do if you don't say anything. So they wouldn't fix it so I called the complaint line and the answer machine was full. Not surprised!! As he ate his meal he almost choked on a splinter of a bone in the chicken nugget. I would avoid this place at all cost. I will never go back.
Restaurantji Recommends
Very disappointed in the service, refuses to bring food to the table.
Ordered on app throw drive service and lady handed our food was VERY rude. Had to ask for milkshake. 221 McDonald's is friendly and we enjoy going to that one by far.
Atmosphere: 3
Food: 3
Service: 2
The food was horrible and the wait time was ridiculous. They had to re-correct many things in the order and to have it taste the way it did is very disappointing. They were very clueless there.
Atmosphere: 1
Food: 1
Service: 1
Sat there for 20 minutes they didn't have cones so they put the ice cream in a cup the amount of ice cream they gave me is not even half of what a cone would have and had cold food
Atmosphere: 1
Food: 2
Service: 1
If you can't even make coffee right, then you will be a one star forever!
Atmosphere: 1
Food: 1
Service: 1
They sold my son a sausage and egg McMuffin with mold on it when my husband called the store the manager said was not at all professional and told him she didn’t believe that!!
Atmosphere: 1
Food: 1
Service: 1
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