I go here nearly everyday, usually there’s a very nice girl there in the mornings on drive thru. Today was different the staff was rude, drink was made wrong, and when I asked for something I got an attitude and told to come in and look for it. I noticed that when that guy is working, he’s not very friendly at all. The other girl there today also very rude. My drink had no ice at all, I just asked for a cup of ice as the drink was made with none for some reason, and I got laughed at. I’m always very polite and even always tip, not sure why it’s funny that someone wants ice in their Iced drink???
Wasted my time and money, sad as this was part of my morning routine. As a mom with two kids and two full time jobs, getting coffee is a treat to myself, now I feel I have to find another location out of the way. I’m refuse to be treated like that.
Atmosphere: 1
Food: 1
Service: 1
S. Dale Amburgey
I was there performing a service call
Atmosphere: 5
Food: 5
Service: 5
Jason Fishell
The staff is awesome. They know me by name and start my regular order before I even pay. My 3 daughters love the staff there as well.
Atmosphere: 5
Food: 5
Service: 5
jana ramsey
The drink I was just given looked scary to even try, (I ordered my usual drink which is a LATTE and it was BLACK) I don’t know what happened but it was disgusting. Unfortunately, this location is one of the nicest inside but has atrocious service. Highly suggest you go to any other starbucks/coffee shop before you think about going here. The service has begun to sound like uninterested McDonald’s employees that hate their job. I will go out of my way and go to the Timberlake location. Forest SB, hire nice employees and train them how to make a drink.
Atmosphere: 1
Food: 1
Service: 1
stephen ironmonger
Drive up and very nice insure a good amount of tables and comfort seats too!
Atmosphere: 5
Food: 4
Service: 5
Kyle Kyla
Althoug the wait can be long, I'm always treated with respect and kindness every time I visit. My drinks are usually as I ordered them, so I don't have much to complain about. I typically visit when it isn't very busy.
Food: 4
Service: 4
Recommended dishes: Chai Tea
Ryan B
Ordered two drinks and they were awful. Spent over $12 dollars for something we couldn’t even drink. Would strongly suggest trying a different Starbucks if you have a choice.
Debra Rice
We also bought it for a friend who can not go very long without her Starbucks. It brings her many smiles.
Parking: Timberlake Va
Wheelchair accessibility: Yes access friendly
Recommended dishes: Carmel Frappuchino
Dean Cooper
I had a Starbucks gift card and wanted to try something different. So I pulled out to the drive thru and asked for them to make me a fun drink. When I got to the window they had made a 12 oz sweet ice coffee that was super good. They gave me the drink for free and it made my day. So thank you so much Starbucks y’all are the best and happy holidays to you!!
Nynanae was awesome!! I had to pick out some gift cards for some kids and she went above and beyond to help me out, even helped turn around my day without even knowing it. Thank you Nynanae, you're the best! :)
Tara McLaughlin
The worker Isabella was so kind and personable! Great experience and great drink!!
Gregory Dalton
Shout out to Emma for her personality and attitude, no matter what time of day I’m there she is the best
Atmosphere: 5
Food: 5
Service: 5
Francis Drew
Starbucks is Starbucks. The lakeside drive phillips location offers limited parking. I don't that driving in circles adds to the Starbuck experience. If iwNt drive thru,I'll go to Duncan Donuts and save 5 dollars.
Staff is friendly and the store is always clean!
Atmosphere: 5
Food: 5
Service: 5
I go here nearly everyday, usually there’s a very nice girl there in the mornings on drive thru. Today was different the staff was rude, drink was made wrong, and when I asked for something I got an attitude and told to come in and look for it. I noticed that when that guy is working, he’s not very friendly at all. The other girl there today also very rude. My drink had no ice at all, I just asked for a cup of ice as the drink was made with none for some reason, and I got laughed at. I’m always very polite and even always tip, not sure why it’s funny that someone wants ice in their Iced drink???
Wasted my time and money, sad as this was part of my morning routine. As a mom with two kids and two full time jobs, getting coffee is a treat to myself, now I feel I have to find another location out of the way. I’m refuse to be treated like that.
Atmosphere: 1
Food: 1
Service: 1
I was there performing a service call
Atmosphere: 5
Food: 5
Service: 5
The staff is awesome. They know me by name and start my regular order before I even pay. My 3 daughters love the staff there as well.
Atmosphere: 5
Food: 5
Service: 5
The drink I was just given looked scary to even try, (I ordered my usual drink which is a LATTE and it was BLACK) I don’t know what happened but it was disgusting. Unfortunately, this location is one of the nicest inside but has atrocious service. Highly suggest you go to any other starbucks/coffee shop before you think about going here. The service has begun to sound like uninterested McDonald’s employees that hate their job. I will go out of my way and go to the Timberlake location. Forest SB, hire nice employees and train them how to make a drink.
Atmosphere: 1
Food: 1
Service: 1
Drive up and very nice insure a good amount of tables and comfort seats too!
Atmosphere: 5
Food: 4
Service: 5
Althoug the wait can be long, I'm always treated with respect and kindness every time I visit. My drinks are usually as I ordered them, so I don't have much to complain about. I typically visit when it isn't very busy.
Food: 4
Service: 4
Recommended dishes: Chai Tea
Ordered two drinks and they were awful. Spent over $12 dollars for something we couldn’t even drink. Would strongly suggest trying a different Starbucks if you have a choice.
We also bought it for a friend who can not go very long without her Starbucks. It brings her many smiles.
Parking: Timberlake Va
Wheelchair accessibility: Yes access friendly
Recommended dishes: Carmel Frappuchino
I had a Starbucks gift card and wanted to try something different. So I pulled out to the drive thru and asked for them to make me a fun drink. When I got to the window they had made a 12 oz sweet ice coffee that was super good. They gave me the drink for free and it made my day. So thank you so much Starbucks y’all are the best and happy holidays to you!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had decaf Christmas blend
Atmosphere: 5
Food: 5
Service: 5
Nynanae was awesome!! I had to pick out some gift cards for some kids and she went above and beyond to help me out, even helped turn around my day without even knowing it. Thank you Nynanae, you're the best! :)
The worker Isabella was so kind and personable! Great experience and great drink!!
Shout out to Emma for her personality and attitude, no matter what time of day I’m there she is the best
Atmosphere: 5
Food: 5
Service: 5
Starbucks is Starbucks. The lakeside drive phillips location offers limited parking. I don't that driving in circles adds to the Starbuck experience. If iwNt drive thru,I'll go to Duncan Donuts and save 5 dollars.
Atmosphere: 2
Food: 3
Service: 3
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