ID GIVE NO stars if i could... Terrible Customer service, serve you raw food, and always forget to give you your straw. Terrible Wendy's. Never go to the Madison heights VA Wendy's. Ypu might end up sick 😬🤢 Edit** I went to Wendy's today 8/26/25 and my burger was raw and not how I ordered it, fries were burnt, and again, terrible customer service from the faces at the drive thru. Just over all TERRIBLE.
Atmosphere: 1
Food: 1
Service: 1
Calvin Unroe
Nice clean Wendy's
Atmosphere: 3
Food: 5
Service: 3
John LeMasney
A very good Wendy's. Service was fast. Ordering was easy in the app. They got the order right. The food was good and fresh.
Atmosphere: 4
Food: 5
Service: 5
leeshelp
Typical Wendy's. Stopped in for my occasional #1 single with a frosty for dipping my fries.
Atmosphere: 3
Food: 3
Service: 3
john cosby
They are just so slow . Wait too long to get served and then wait too long to get your order . It's a shame because the food is good.
Atmosphere: 4
Food: 5
Service: 2
kingdaddy Dallas3163
Great 🍔 love it bread never soggy never to much put on your burger just right I say . Customer service is always on point for me when I go definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Amanda Bryant
Always slow never have order ready for DoorDash or in person have to always wait 30 minutes plus or sometimes an hour!!
Atmosphere: 1
Food: 1
Service: 1
Timothy Bingman
Worst Wendy's, I literally told my family they're going to mess up AGAIN why are we here? They have messed my food up everytime I've been to this location, the staff is terribly slow and doesn't care.
Atmosphere: 1
Food: 1
Service: 1
Rose Christian
Quick drive through and services was awesome
kira xox
literally the worse customer service i've received, i'd rather not be barked at and be greeted at the window with attitude
Only giving 2 stars because even though order was 90% WRONG, food was still good tasting. Service is by far the absolute worst service! Girl handing the food has the worst attitude, sometimes doesn't even say a word to you, just hands you food/drink randomly, then on your way you go. Not even a read off or anything. Every time we come here, order is wrong. This time we ordered 2 combos and 1 sale item, and only 1 combo was correct. We ordered bbq chicken nuggets with fries(m) and drink...this part was correct. Rest was 2 for $7 burgers....got 1, not the 2nd. A double Dave's burger with fries(m) and frosty....only part right was the frosty. Fries were a size small and got a single Dave's burger. This was a mobile order placed 30mins ahead of time and it was still incorrect. Very disappointing! Management here seems to not care to try to make this location better!
mike bane
After being stuck at work all day with no food. I stopped by the drive thru and purchased a couple of singles. They were delicious! Fresh ingredients, cold lettuce and tomato…possibly the best Wendy burgers that I have ever eaten.
The Fortress of AWESOMETUDE
Fries are ALWAYS overcooked or not fresh. But when that spicy chicken sandwich is FRESH....top tier!
Mark G
It's Wendy's. About half the time, you'll find staff that don't want to be there and they'll let you know with an attitude.
Corey Krantz
Just waited at the drive-thru for at least 5mins. Not a single person came over the speaker to tell us it would be a moment. No wonder cars kept driving away.
ID GIVE NO stars if i could... Terrible Customer service, serve you raw food, and always forget to give you your straw. Terrible Wendy's. Never go to the Madison heights VA Wendy's. Ypu might end up sick 😬🤢
Edit** I went to Wendy's today 8/26/25 and my burger was raw and not how I ordered it, fries were burnt, and again, terrible customer service from the faces at the drive thru. Just over all TERRIBLE.
Atmosphere: 1
Food: 1
Service: 1
Nice clean Wendy's
Atmosphere: 3
Food: 5
Service: 3
A very good Wendy's. Service was fast. Ordering was easy in the app. They got the order right. The food was good and fresh.
Atmosphere: 4
Food: 5
Service: 5
Typical Wendy's. Stopped in for my occasional #1 single with a frosty for dipping my fries.
Atmosphere: 3
Food: 3
Service: 3
They are just so slow . Wait too long to get served and then wait too long to get your order . It's a shame because the food is good.
Atmosphere: 4
Food: 5
Service: 2
Great 🍔 love it bread never soggy never to much put on your burger just right I say . Customer service is always on point for me when I go definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Always slow never have order ready for DoorDash or in person have to always wait 30 minutes plus or sometimes an hour!!
Atmosphere: 1
Food: 1
Service: 1
Worst Wendy's, I literally told my family they're going to mess up AGAIN why are we here?
They have messed my food up everytime I've been to this location, the staff is terribly slow and doesn't care.
Atmosphere: 1
Food: 1
Service: 1
Quick drive through and services was awesome
literally the worse customer service i've received, i'd rather not be barked at and be greeted at the window with attitude
Restaurantji Recommends
Only giving 2 stars because even though order was 90% WRONG, food was still good tasting. Service is by far the absolute worst service! Girl handing the food has the worst attitude, sometimes doesn't even say a word to you, just hands you food/drink randomly, then on your way you go. Not even a read off or anything. Every time we come here, order is wrong. This time we ordered 2 combos and 1 sale item, and only 1 combo was correct. We ordered bbq chicken nuggets with fries(m) and drink...this part was correct. Rest was 2 for $7 burgers....got 1, not the 2nd. A double Dave's burger with fries(m) and frosty....only part right was the frosty. Fries were a size small and got a single Dave's burger. This was a mobile order placed 30mins ahead of time and it was still incorrect. Very disappointing! Management here seems to not care to try to make this location better!
After being stuck at work all day with no food. I stopped by the drive thru and purchased a couple of singles. They were delicious! Fresh ingredients, cold lettuce and tomato…possibly the best Wendy burgers that I have ever eaten.
Fries are ALWAYS overcooked or not fresh. But when that spicy chicken sandwich is FRESH....top tier!
It's Wendy's. About half the time, you'll find staff that don't want to be there and they'll let you know with an attitude.
Just waited at the drive-thru for at least 5mins. Not a single person came over the speaker to tell us it would be a moment. No wonder cars kept driving away.
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