We recently hosted my daughter’s birthday at Chuck E. Cheese with the premium package, and overall, I’d rate the experience as very average.
On the positive side, the facility itself was clean and there were plenty of games and activities to keep the kids entertained. The kids definitely had fun, which was the most important part.
Unfortunately, the service left a lot to be desired. We were asked to arrive 15 minutes before our reservation to coordinate with our hostess, but she actually showed up five minutes after the party was supposed to start. She moved slowly, seemed uninterested in helping, and even ignored basic responsibilities like cleaning up after the kids ate. On top of that, she smelled strongly of marijuana, which was unprofessional and completely inappropriate for a children’s event.
To make things worse, we were surprised to learn that we had to purchase socks for every child to access the play structure — something we expected to be included in the “premium” package. It left us wondering what exactly the premium package covered, because the service certainly wasn’t it.
For the price, we expected a much higher level of attentiveness and organization. While the kids enjoyed the games, the poor service and questionable value made the experience disappointing overall.
Juanita St Germain
My grandson loves the new addition to the trampoline.
Vicki Diaz
The kids had a good time. Perfect for parties 🥳
Atmosphere: 5
Food: 3
Service: 5
Cody Mullins
Really clean for a kids party location, especially compared to others we’ve been to in NOVA.
Pretty overstimulating for my 2.5yo toddler, who gets easily agitated with noises and lots of people. (It wasn’t really busy, though). They could improve on less stimulating areas for kids with sensory issues.
Some of the machines need a little TLC and the zone my toddler wanted to use was an extra cost, but we were invited and it was free for us so I can’t complain.
Atmosphere: 3
Food: 5
Service: 5
Dallana Reyes
Great service, clean and not cluttered with machines
Atmosphere: 5
Food: 4
Service: 4
Peter Chung
Friendly staff, large, open space.
Only big downside is many of the games were broken, or not fully functional for getting tickets.
Has the best variety of arcade game experiences vs. The Fairfax and Herndon locations. Has a few unique games/experiences my little would love but couldn't try as they were broken.
If they fixed all of the broken/malfunctioning machines then this would be a good location.
Atmosphere: 3
Food: 4
Service: 5
Isma J
I understand they’re making changes to bring in more revenue but when you order a traditional medium pizza but instead get a thin crust?? Like skimping on the crust is not cool! I asked the receptionist if they gave me a thin crust by mistake and she said no that this was a traditional pizza. Take a look at the picture. Save your money and buy pizza elsewhere!
Food: 1
Res8zenith
Good rides some of the games don't work asked to have them fixed. I lost like 10 points in some games because they don't work and there's no sign or notice.
Aimee Paul
We were here for a friend's birthday party and we were very impressed! (The restaurant was clean, the staff was attentive and kind, and the pizza wasn't terrible!)
Chuck E. Cheese is back!!! Manassas has stepped it up. 👍
Atmosphere: 5
Food: 5
Service: 5
kevin serrano
cassandra made my son cry shes very rude.
Karin Sanchez
The food and atmosphere was great the games all worked and are in good condition, only issue that threw it off was that the staff cassandra was very rude to my 3 year old son, i do not understand why someone like that would work in an environment with kids.
Atmosphere: 4
Food: 4
Service: 1
Rocio Ventura
Hello, I wanted to share my experience and thoughts on the service I received by a Young Lady by the name of Nidia, It was my first time in Chuck E Cheese, I went to the cashier to get my daughter a game pass, I had a lot of questions about how the minutes and point cards worked, the details about them, and the cashier Nidia was very Kind and Patient while answering my questions, I really appriciated her Kind and Gentle service.
We recently hosted my daughter’s birthday at Chuck E. Cheese with the premium package, and overall, I’d rate the experience as very average.
On the positive side, the facility itself was clean and there were plenty of games and activities to keep the kids entertained. The kids definitely had fun, which was the most important part.
Unfortunately, the service left a lot to be desired. We were asked to arrive 15 minutes before our reservation to coordinate with our hostess, but she actually showed up five minutes after the party was supposed to start. She moved slowly, seemed uninterested in helping, and even ignored basic responsibilities like cleaning up after the kids ate. On top of that, she smelled strongly of marijuana, which was unprofessional and completely inappropriate for a children’s event.
To make things worse, we were surprised to learn that we had to purchase socks for every child to access the play structure — something we expected to be included in the “premium” package. It left us wondering what exactly the premium package covered, because the service certainly wasn’t it.
For the price, we expected a much higher level of attentiveness and organization. While the kids enjoyed the games, the poor service and questionable value made the experience disappointing overall.
My grandson loves the new addition to the trampoline.
The kids had a good time. Perfect for parties 🥳
Atmosphere: 5
Food: 3
Service: 5
Really clean for a kids party location, especially compared to others we’ve been to in NOVA.
Pretty overstimulating for my 2.5yo toddler, who gets easily agitated with noises and lots of people. (It wasn’t really busy, though). They could improve on less stimulating areas for kids with sensory issues.
Some of the machines need a little TLC and the zone my toddler wanted to use was an extra cost, but we were invited and it was free for us so I can’t complain.
Atmosphere: 3
Food: 5
Service: 5
Great service, clean and not cluttered with machines
Atmosphere: 5
Food: 4
Service: 4
Friendly staff, large, open space.
Only big downside is many of the games were broken, or not fully functional for getting tickets.
Has the best variety of arcade game experiences vs. The Fairfax and Herndon locations. Has a few unique games/experiences my little would love but couldn't try as they were broken.
If they fixed all of the broken/malfunctioning machines then this would be a good location.
Atmosphere: 3
Food: 4
Service: 5
I understand they’re making changes to bring in more revenue but when you order a traditional medium pizza but instead get a thin crust?? Like skimping on the crust is not cool! I asked the receptionist if they gave me a thin crust by mistake and she said no that this was a traditional pizza. Take a look at the picture. Save your money and buy pizza elsewhere!
Food: 1
Good rides some of the games don't work asked to have them fixed. I lost like 10 points in some games because they don't work and there's no sign or notice.
We were here for a friend's birthday party and we were very impressed! (The restaurant was clean, the staff was attentive and kind, and the pizza wasn't terrible!)
Atmosphere: 5
Food: 4
Service: 5
Great place to have kids birthday parties
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
It was a vibe we all had a blast
Atmosphere: 5
Food: 5
Service: 5
Chuck E. Cheese is back!!! Manassas has stepped it up. 👍
Atmosphere: 5
Food: 5
Service: 5
cassandra made my son cry shes very rude.
The food and atmosphere was great the games all worked and are in good condition, only issue that threw it off was that the staff cassandra was very rude to my 3 year old son, i do not understand why someone like that would work in an environment with kids.
Atmosphere: 4
Food: 4
Service: 1
Hello, I wanted to share my experience and thoughts on the service I received by a Young Lady by the name of Nidia, It was my first time in Chuck E Cheese, I went to the cashier to get my daughter a game pass, I had a lot of questions about how the minutes and point cards worked, the details about them, and the cashier Nidia was very Kind and Patient while answering my questions, I really appriciated her Kind and Gentle service.
Atmosphere: 5
Food: 4
Service: 5
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