Earlier this evening we ordered a latte at the drive-through and once we pulled up to the window, there was a very nice lady who was being helpful by accommodating our requests, scanning my app so we can get points for the order. I tried to pay directly with my card though (because my app hadn't auto-reloaded), which her POS didn't accept, and then she tried my other card which didn't work either because their system was apparently down. At that point, I noticed having enough points to get a drink. She scanned it but also called the shift lead or manager, this young girl, which is where EVERYTHING went downhill. She was rude and unnecessarily aggressive for no reason whatsoever - telling me that I redeemed the wrong product and that now my points were gone, which she couldn't do anything about, and literally told me to get an iced drink that I've never had or have any interest in. This was one of the oddest behaviors I've ever experienced at a Dunkin, or perhaps at any cafe ever. She was so obsessed with telling us how we messed up and that it wasn't actually her POS that wasn't working, until she finally tried to use another one, which also didn't work. Mind you, the reason why I was still having to pay is because she wouldn't allow me to redeem my now lost 700 points for the drink I actually wanted and basically said I'm SOL because I redeemed the wrong product. My wife had to interject and tell her how absolutely ridiculous she was being and that anyone with the most basic understanding of customer service should've happily given me the drink I actually ordered, and perhaps even more to make up for the wildly poor customer service expeirence. Esp considering I only tried to use my points because their own POS wasn't working. The wildest part is that the last time I was at this location, I also ordered a latte and they were out of oat milk, and even then they forced me to get a random iced drink instead of the latte beacuase they couldn't refund me for an order they themself accepted at the drive-through.... Both my wife and I were dumfounded by the sheer absurdity of this shift leader/manager's behavior. She claimed that she would get in trouble if she gave me the latte I ordered and once I expressed my intention of sharing my experience she literally tried to bribe me with the drink saying that if she gave it to me, then I shouldn't share my feedback... this gal is genuinely out of control and has no place working in a customer facing role. If you're the franchise owner or Dunkin corporate reading this, I can tell you that this type of employee and overall poor customer service culture is impacting your bottom line both in terms of immediate revenue and long-term customer LTV decline - not to mention the reputation damage resulting from these types of reviews, which compounds on said losses. I've been coming to this location for 15+ years and will now never come again due to this experience. Now imagine me times every client who has a similar interaction with your location. What an absolute stain on Dunkins reputation.
Barbara Barrick
Perfect morning routine! This store has the nicest employees ever!!
Tah Tah
Check your drink and make sure it contains what you've ordered before you leave. The only thing right about my drink is that it's in the realm of coffee. Everything else is wrong.
Simon Belmont
The type of people that seem to hang out here look like you could spot them in the crowd of another liberal protest. The female workers gave me decaff instead of regular coffee after I asked them for normal caramel iced coffee. The manager just apologies yet watched her do it. What the heck is up with Manassas food services?? The undermined discrimination tactics are relentless here. Please be careful when eating food or ordering drinks in this area
Atmosphere: 1
Food: 1
Service: 1
Julie Williams
This was my 1st time at this Dunkin & the store was extremely nice. The donuts were pretty good, but they said they stopped selling my favorite donut, the Bavarian Crème. The staff was friendly & knowledgeable. Would definitely recommend!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
Monica Erikson
It was a Dunkin coffee good, sales people helpful, very busy early morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Luis Roman
Great customer service. Definitely I will come back again .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
AIR N NATURE PRODUCTION
Came to the DT service was quick but no napkin in the bag coffee and donuts were fresh
As good as you could want from Dunkin. Very clean and a lot of staff working. Very quick service. No issues here.
Atmosphere: 5
Food: 5
Service: 5
Mario Chambers
Why on earth does everything from this Dunkin’ Donuts taste like I’m eating straight from dirty dish water…like musty soap…gave 2 stars cause my drinks are usually good…but the food…my God please stop cooking with dish soap
FlyingEagle41
I always come to Dunkin Donuts for coffee, the coffee is always good and Dunkin has great tasting donuts. This location in Manassas is great. The staff is friendly and the coffee is good.
Atmosphere: 5
Food: 5
Service: 5
Mike R
It's a DD. Nothing special.
Atmosphere: 3
Food: 4
Service: 3
C H
Pleasant and Fast, the sandwich I had was Greasy and Not a lot of Taste!!!
Awesome
Just my fav coffee and apple fritter jam!
Earlier this evening we ordered a latte at the drive-through and once we pulled up to the window, there was a very nice lady who was being helpful by accommodating our requests, scanning my app so we can get points for the order. I tried to pay directly with my card though (because my app hadn't auto-reloaded), which her POS didn't accept, and then she tried my other card which didn't work either because their system was apparently down. At that point, I noticed having enough points to get a drink. She scanned it but also called the shift lead or manager, this young girl, which is where EVERYTHING went downhill. She was rude and unnecessarily aggressive for no reason whatsoever - telling me that I redeemed the wrong product and that now my points were gone, which she couldn't do anything about, and literally told me to get an iced drink that I've never had or have any interest in. This was one of the oddest behaviors I've ever experienced at a Dunkin, or perhaps at any cafe ever. She was so obsessed with telling us how we messed up and that it wasn't actually her POS that wasn't working, until she finally tried to use another one, which also didn't work. Mind you, the reason why I was still having to pay is because she wouldn't allow me to redeem my now lost 700 points for the drink I actually wanted and basically said I'm SOL because I redeemed the wrong product. My wife had to interject and tell her how absolutely ridiculous she was being and that anyone with the most basic understanding of customer service should've happily given me the drink I actually ordered, and perhaps even more to make up for the wildly poor customer service expeirence. Esp considering I only tried to use my points because their own POS wasn't working. The wildest part is that the last time I was at this location, I also ordered a latte and they were out of oat milk, and even then they forced me to get a random iced drink instead of the latte beacuase they couldn't refund me for an order they themself accepted at the drive-through.... Both my wife and I were dumfounded by the sheer absurdity of this shift leader/manager's behavior. She claimed that she would get in trouble if she gave me the latte I ordered and once I expressed my intention of sharing my experience she literally tried to bribe me with the drink saying that if she gave it to me, then I shouldn't share my feedback... this gal is genuinely out of control and has no place working in a customer facing role. If you're the franchise owner or Dunkin corporate reading this, I can tell you that this type of employee and overall poor customer service culture is impacting your bottom line both in terms of immediate revenue and long-term customer LTV decline - not to mention the reputation damage resulting from these types of reviews, which compounds on said losses. I've been coming to this location for 15+ years and will now never come again due to this experience. Now imagine me times every client who has a similar interaction with your location. What an absolute stain on Dunkins reputation.
Perfect morning routine! This store has the nicest employees ever!!
Check your drink and make sure it contains what you've ordered before you leave. The only thing right about my drink is that it's in the realm of coffee. Everything else is wrong.
The type of people that seem to hang out here look like you could spot them in the crowd of another liberal protest. The female workers gave me decaff instead of regular coffee after I asked them for normal caramel iced coffee. The manager just apologies yet watched her do it. What the heck is up with Manassas food services?? The undermined discrimination tactics are relentless here. Please be careful when eating food or ordering drinks in this area
Atmosphere: 1
Food: 1
Service: 1
This was my 1st time at this Dunkin & the store was extremely nice. The donuts were pretty good, but they said they stopped selling my favorite donut, the Bavarian Crème. The staff was friendly & knowledgeable. Would definitely recommend!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Donuts
It was a Dunkin coffee good, sales people helpful, very busy early morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Great customer service.
Definitely I will come back again .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Croissant
Came to the DT service was quick but no napkin in the bag coffee and donuts were fresh
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
As good as you could want from Dunkin. Very clean and a lot of staff working. Very quick service. No issues here.
Atmosphere: 5
Food: 5
Service: 5
Why on earth does everything from this Dunkin’ Donuts taste like I’m eating straight from dirty dish water…like musty soap…gave 2 stars cause my drinks are usually good…but the food…my God please stop cooking with dish soap
I always come to Dunkin Donuts for coffee, the coffee is always good and Dunkin has great tasting donuts. This location in Manassas is great. The staff is friendly and the coffee is good.
Atmosphere: 5
Food: 5
Service: 5
It's a DD. Nothing special.
Atmosphere: 3
Food: 4
Service: 3
Pleasant and Fast, the sandwich I had was Greasy and Not a lot of Taste!!!
Atmosphere: 5
Food: 2
Service: 5
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