Earlier today, around 5:00 pm, I stopped by Dunkin' Donuts while shopping at Walmart. There was a misunderstanding with the cashier. I placed an order for two sandwiches, but while waiting, I noticed the staff was preparing wraps instead. Immediately, I informed them that I hadn’t ordered wraps, and that's when Silvia, the supervisor, asked for my receipt. Unfortunately, I had already thrown it away, not expecting any issues with my order.
Instead of offering a reasonable alternative or a solution, Silvia told me to look through the trash can to find my receipt. I found this request completely unacceptable and refused to do that. Despite my polite attempts to clarify, she continued to argue with me. After some back-and-forth, she finally said she would charge me the price difference.
This response felt incredibly offensive and unprofessional. As a loyal Dunkin' Donuts customer who has been to various locations multiple times, I have never been treated with such disregard and lack of respect. Silvia’s behavior was not only rude but also dismissive, and I left the store feeling frustrated and disrespected.
This incident has left me questioning the quality of customer service at this particular location. I believe Silvia could benefit greatly from additional training on how to handle customer issues and provide better service. No customer should be made to feel as if their concerns don’t matter, and no one should be asked to dig through the trash as a solution to a problem. It was a deeply disappointing experience in front of my 6yrs old.
Service: 1
Robert Biddle
Needed a refresher for the road, they take the place of a coffee sometimes, just didn't care to go inside a Walmart to get it.
Atmosphere: 3
Food: 5
Service: 5
Marcia Valiente
Mrs. Silvia deserves a raise! He made me and my husband the best drinks and gave us the best service!! ????
Atmosphere: 5
Food: 5
Service: 5
Bonnie Burgess
MAJOR KUDOS TO :ESTELLA, CRISTINA , AND BRIAN......SO HAPPY , HELPFUL. OUTSTANDING JOB.. IM HIGHLY IMPRESSED:)
Atmosphere: 5
Food: 5
Service: 5
Wayne Stribling Jr
Donuts are always good.
Atmosphere: 5
Food: 5
Service: 5
Carlos Lam
I loved the rich flavor of each donut, pleasant taste to the palate.
Atmosphere: 4
Food: 4
Service: 4
Barry
Horrible service. The staff was so unfriendly that I just left without buying
Atmosphere: 1
Food: 1
Service: 1
Glenn Collins
Wonderful place to get coffee and donuts!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Croissant, Donuts
Leonardo Triana
The employee who “served us” did not want to sell us first and when ordering the box of donuts he did not put the ones he was told, but the ones he wanted, he was rude, rude and even filthy, he should have better manners with the Latin population and wear gloves and masks, terrible service!
Antonia Martinez
Excellent I like the breakfasts here I recommend it ???
Donuts are amazing bit they can't make the flavor drinks right. They taste awful.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Apple Fritter, Coffee Roll, Donuts, Bagels
M.E Marie
Better service in store than when I order via door dash.
Johnna Faughnan
I work at the mall and frequently go to this dunkin. I waited to make this review, however i’ve been going since November so I feel like it’s passed due. Every time I go, no matter what I order it gets messed up. Even if I do an online order to go.The employees here are friendly, but they won’t get your order correct. I don’t eat pork, and every time I try to order the avocado toast either plain or with roasted tomatoes, they make the bacon tomato and avocado sandwich instead. And instead of fixing the solution by making another, they just take off the bacon.I’m lactose intolerant and order oat milk every time in my latte. I consistently do not get it. It would be okay if they told me they were out, and I could use almond milk or pass on the coffee altogether. But instead, they don’t tell me, and put normal milk in and call it a day. I’m not just being picky about needing a milk alternative, I actually need it and 30 minutes into sipping my latte I end up feeling sick because of the regular milk. I can tolerate bacon being removed, as I am not allergic/intolerant and my reasoning to not eating it is not affiliated with religion. However, if it was it’d be very disrespectful and I can’t imagine how other customers who are allergic or don’t eat it due to religious beliefs feel when this happens.This is almost a violation. Allergies, intolerances, and any reason you may not want a certain ingredient should be respected by staff members. Be weary, these employees won’t listen, and wont care. Hope no one has severe reactions to what they’re serving due to allergens, always double check your order here!
Barbie Edd
So after waiting 20 minutes for 2 drinks and some munchkins I realized that I had been charged for a drink I didn't order (and was unable to be refunded) AND was told they were out of the pumpkin munchkins I paid for. Terrible service but there were two employees that were swamped so I was patient. Will not be returning.
Earlier today, around 5:00 pm, I stopped by Dunkin' Donuts while shopping at Walmart. There was a misunderstanding with the cashier. I placed an order for two sandwiches, but while waiting, I noticed the staff was preparing wraps instead. Immediately, I informed them that I hadn’t ordered wraps, and that's when Silvia, the supervisor, asked for my receipt. Unfortunately, I had already thrown it away, not expecting any issues with my order.
Instead of offering a reasonable alternative or a solution, Silvia told me to look through the trash can to find my receipt. I found this request completely unacceptable and refused to do that. Despite my polite attempts to clarify, she continued to argue with me. After some back-and-forth, she finally said she would charge me the price difference.
This response felt incredibly offensive and unprofessional. As a loyal Dunkin' Donuts customer who has been to various locations multiple times, I have never been treated with such disregard and lack of respect. Silvia’s behavior was not only rude but also dismissive, and I left the store feeling frustrated and disrespected.
This incident has left me questioning the quality of customer service at this particular location. I believe Silvia could benefit greatly from additional training on how to handle customer issues and provide better service. No customer should be made to feel as if their concerns don’t matter, and no one should be asked to dig through the trash as a solution to a problem. It was a deeply disappointing experience in front of my 6yrs old.
Service: 1
Needed a refresher for the road, they take the place of a coffee sometimes, just didn't care to go inside a Walmart to get it.
Atmosphere: 3
Food: 5
Service: 5
Mrs. Silvia deserves a raise! He made me and my husband the best drinks and gave us the best service!! ????
Atmosphere: 5
Food: 5
Service: 5
MAJOR KUDOS TO :ESTELLA, CRISTINA , AND BRIAN......SO HAPPY , HELPFUL. OUTSTANDING JOB.. IM HIGHLY IMPRESSED:)
Atmosphere: 5
Food: 5
Service: 5
Donuts are always good.
Atmosphere: 5
Food: 5
Service: 5
I loved the rich flavor of each donut, pleasant taste to the palate.
Atmosphere: 4
Food: 4
Service: 4
Horrible service. The staff was so unfriendly that I just left without buying
Atmosphere: 1
Food: 1
Service: 1
Wonderful place to get coffee and donuts!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Croissant, Donuts
The employee who “served us” did not want to sell us first and when ordering the box of donuts he did not put the ones he was told, but the ones he wanted, he was rude, rude and even filthy, he should have better manners with the Latin population and wear gloves and masks, terrible service!
Excellent I like the breakfasts here I recommend it ???
Restaurantji Recommends
Disappointing.
Atmosphere: 1
Food: 1
Service: 1
Donuts are amazing bit they can't make the flavor drinks right. They taste awful.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Apple Fritter, Coffee Roll, Donuts, Bagels
Better service in store than when I order via door dash.
I work at the mall and frequently go to this dunkin. I waited to make this review, however i’ve been going since November so I feel like it’s passed due. Every time I go, no matter what I order it gets messed up. Even if I do an online order to go.The employees here are friendly, but they won’t get your order correct. I don’t eat pork, and every time I try to order the avocado toast either plain or with roasted tomatoes, they make the bacon tomato and avocado sandwich instead. And instead of fixing the solution by making another, they just take off the bacon.I’m lactose intolerant and order oat milk every time in my latte. I consistently do not get it. It would be okay if they told me they were out, and I could use almond milk or pass on the coffee altogether. But instead, they don’t tell me, and put normal milk in and call it a day. I’m not just being picky about needing a milk alternative, I actually need it and 30 minutes into sipping my latte I end up feeling sick because of the regular milk. I can tolerate bacon being removed, as I am not allergic/intolerant and my reasoning to not eating it is not affiliated with religion. However, if it was it’d be very disrespectful and I can’t imagine how other customers who are allergic or don’t eat it due to religious beliefs feel when this happens.This is almost a violation. Allergies, intolerances, and any reason you may not want a certain ingredient should be respected by staff members. Be weary, these employees won’t listen, and wont care. Hope no one has severe reactions to what they’re serving due to allergens, always double check your order here!
So after waiting 20 minutes for 2 drinks and some munchkins I realized that I had been charged for a drink I didn't order (and was unable to be refunded) AND was told they were out of the pumpkin munchkins I paid for. Terrible service but there were two employees that were swamped so I was patient. Will not be returning.
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