Wilson and staff are great! Marco's has become our primary pizza spot.
Atmosphere: 5
Food: 5
Service: 5
Jacob Griffith
I had a very disappointing experience with Marco’s Pizza. I placed an order for a surprise birthday party, but when I got home, I realized they had made everything thin crust, which wasn’t what I ordered at all. I called the store, and they told me to bring the incorrect order back, and they would make me a new one.
When I arrived at the store, I was told to take my original incorrect order back home, and they gave me the “new” order. Which I found really strange they asked me to bring the original order back, and they didn’t even look at it, then asked me to take it home, no I don’t want it why would I take it home? However, when I was halfway home with this new order, I realized they made the same mistake again—everything was still thin crust. At this point, I had to drive back to the store for a second time.
After explaining the situation again, I was given a partial credit of $12 on my account, versus the $13.50 I paid for it, and all I received in return was a “sorry, it’s one of those nights” from the manager. This whole ordeal took far longer than it should have,l, almost an hour and half past the time my original order was supposed to be complete, and it completely ruined our surprise party. I will not be coming back to Marco’s Pizza after this experience.
Atmosphere: 1
Food: 1
Service: 1
Md Alif Hasan
Absolutely hated this place. Never going back and u guys shouldn't too.
Atmosphere: 1
Food: 1
Service: 1
Unknown
They should close their business. They are so rude. Shouldn't do business if they got so much attitude. Do not visit
Atmosphere: 1
Food: 1
Service: 1
MD Hasan Alif
Never visiting this place again. Service and behavior is really bad. Do not visit.
Atmosphere: 1
Food: 1
Service: 1
hasan alif
Had really bad experience with the service twice. Their behavior is so rude. Never visiting again.
Atmosphere: 1
Food: 1
Service: 1
A B
In a head to head competition with Little Caesars for worst pizza available I believe Marco's would win. If you are starved and need pizza fast, buy frozen.
Certified que
Pizza always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt Pizza, Pizza
Fatima Z El Hilali
Marco's Pizza catered my recent meeting and absolutely crushed it! The food was amazing, but even more impressive was the customer service. A minor hiccup was quickly fixed by the friendly and professional team. They went above and beyond to make sure my meeting was a success. Highly recommend for both delicious food and top-notch service! Thank you guys so much!!!!
Food is ok, service is horrible. The fat, bald GM is rude and aggressive. He is dismissive and has no customer service skills. Coporate should replace him with another competent manager. Our family will not eat here again, and we will let others know to avoid this place as long as Wilson (GM) is running things.
Atmosphere: 1
Food: 2
Service: 1
Trin Henderson
THIS REVIEW IS EXCLUSIVELY FOR THE "GENERAL MANAGER," WILSON.This review is long overdue for Wilson, the GM and self-proclaimed franchise owner. There is a noticeable and negative difference in the level of service when Wilson is working. As many other reviews have mentioned, Wilson is a fast-talking, dismissive, rude and condescending bully and he has absolutely no business handling customers, managing staff or running this franchise. Tonight was our final time eating at this location due to Wilson's treatment alone.First off, he answers the phone talking a mile a minute. Then, he proceeds to call me by someone else's name and when I correct him, he dismisses me. When I came to pick up my order using my name, he couldn't find my order because...he never changed my name in the system. He gestured wildly for me to calm down when I told that he got my name wrong and never acknowledged his error.Prior to this ordeal, I asked for a different sauce on my pizza and when I showed up to pick it up, it was loaded with the exact sauce I didn't want. After FOUR remakes and lots of time spent blaming me for not knowing the name of the "white sauce," I walked out with the correct order.Below are my pointers for Wilson:1. First and foremost - Promote the young gentleman who is usually there as MOD so that you don't have to ever come into the building. But if you won't do that, try this:- Slow down. It's just pizza. There is no reason for you to be that sweaty, that rushed, that rude and that frenzied.- Make eye contact. When a customer is speaking, man or woman, look them in the eye. That will help you better retain the information and get the order right the first time.- Take breaks. You are way too sweaty to be working around food. Take breaks to hydrate and catch your breath. Bring an extra shirt to change into.- Use the customer's correct name. When someone tells you their name, use their name. You don't want me calling you William or Woody or Dan, do you?- Apologize. Don't blame or act like the customer is your employee. You are responsible for clearly communicating the menu items and their proper names and if you can't do that, stay home and let your staff do it better than you.- Limit your in-store visits to slower times. Friday evenings and weekends are not your finest hours. Your energy is ballistic enough without the rush of the crowd.- Be solution-oriented.Good luck, Marco's.
Atmosphere: 1
Food: 1
Service: 1
Jasmyne Robinson
.pizza some
Food: 5
Service: 5
Chris Wood
Was called a liar by the owner after I returned food that had mushrooms in it(asked for no mushrooms due to allergies). He refused to remake the dish. I then had to pick mushrooms out of the dish to prove to him it was there. Will never return
Susan McKeon Wood
Ordered food without items we’re allergic to and found them throughout entire order. Was hoping it was going to be just one or two and tried to pick them out. Unfortunately it was throughout the order.
Took back to the location. The employee picked through it and apparently couldn’t see any mushrooms so the manager told us: “it’s only a mushroom. aren’t there bigger issues in the world?”Horrible response from a food establishment manager!! Well I’m only one customer but I hope this reaches many others so they know how this store operates.
Was hoping Marcos would be a local favorite, but I don’t care how good the food is, with management like that, I will go elsewhere.
Wilson and staff are great! Marco's has become our primary pizza spot.
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience with Marco’s Pizza. I placed an order for a surprise birthday party, but when I got home, I realized they had made everything thin crust, which wasn’t what I ordered at all. I called the store, and they told me to bring the incorrect order back, and they would make me a new one.
When I arrived at the store, I was told to take my original incorrect order back home, and they gave me the “new” order. Which I found really strange they asked me to bring the original order back, and they didn’t even look at it, then asked me to take it home, no I don’t want it why would I take it home? However, when I was halfway home with this new order, I realized they made the same mistake again—everything was still thin crust. At this point, I had to drive back to the store for a second time.
After explaining the situation again, I was given a partial credit of $12 on my account, versus the $13.50 I paid for it, and all I received in return was a “sorry, it’s one of those nights” from the manager. This whole ordeal took far longer than it should have,l, almost an hour and half past the time my original order was supposed to be complete, and it completely ruined our surprise party. I will not be coming back to Marco’s Pizza after this experience.
Atmosphere: 1
Food: 1
Service: 1
Absolutely hated this place. Never going back and u guys shouldn't too.
Atmosphere: 1
Food: 1
Service: 1
They should close their business. They are so rude. Shouldn't do business if they got so much attitude. Do not visit
Atmosphere: 1
Food: 1
Service: 1
Never visiting this place again. Service and behavior is really bad. Do not visit.
Atmosphere: 1
Food: 1
Service: 1
Had really bad experience with the service twice. Their behavior is so rude. Never visiting again.
Atmosphere: 1
Food: 1
Service: 1
In a head to head competition with Little Caesars for worst pizza available I believe Marco's would win. If you are starved and need pizza fast, buy frozen.
Pizza always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt Pizza, Pizza
Marco's Pizza catered my recent meeting and absolutely crushed it! The food was amazing, but even more impressive was the customer service. A minor hiccup was quickly fixed by the friendly and professional team. They went above and beyond to make sure my meeting was a success. Highly recommend for both delicious food and top-notch service! Thank you guys so much!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
They are rude
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is ok, service is horrible. The fat, bald GM is rude and aggressive. He is dismissive and has no customer service skills. Coporate should replace him with another competent manager. Our family will not eat here again, and we will let others know to avoid this place as long as Wilson (GM) is running things.
Atmosphere: 1
Food: 2
Service: 1
THIS REVIEW IS EXCLUSIVELY FOR THE "GENERAL MANAGER," WILSON.This review is long overdue for Wilson, the GM and self-proclaimed franchise owner. There is a noticeable and negative difference in the level of service when Wilson is working. As many other reviews have mentioned, Wilson is a fast-talking, dismissive, rude and condescending bully and he has absolutely no business handling customers, managing staff or running this franchise. Tonight was our final time eating at this location due to Wilson's treatment alone.First off, he answers the phone talking a mile a minute. Then, he proceeds to call me by someone else's name and when I correct him, he dismisses me. When I came to pick up my order using my name, he couldn't find my order because...he never changed my name in the system. He gestured wildly for me to calm down when I told that he got my name wrong and never acknowledged his error.Prior to this ordeal, I asked for a different sauce on my pizza and when I showed up to pick it up, it was loaded with the exact sauce I didn't want. After FOUR remakes and lots of time spent blaming me for not knowing the name of the "white sauce," I walked out with the correct order.Below are my pointers for Wilson:1. First and foremost - Promote the young gentleman who is usually there as MOD so that you don't have to ever come into the building. But if you won't do that, try this:- Slow down. It's just pizza. There is no reason for you to be that sweaty, that rushed, that rude and that frenzied.- Make eye contact. When a customer is speaking, man or woman, look them in the eye. That will help you better retain the information and get the order right the first time.- Take breaks. You are way too sweaty to be working around food. Take breaks to hydrate and catch your breath. Bring an extra shirt to change into.- Use the customer's correct name. When someone tells you their name, use their name. You don't want me calling you William or Woody or Dan, do you?- Apologize. Don't blame or act like the customer is your employee. You are responsible for clearly communicating the menu items and their proper names and if you can't do that, stay home and let your staff do it better than you.- Limit your in-store visits to slower times. Friday evenings and weekends are not your finest hours. Your energy is ballistic enough without the rush of the crowd.- Be solution-oriented.Good luck, Marco's.
Atmosphere: 1
Food: 1
Service: 1
.pizza some
Food: 5
Service: 5
Was called a liar by the owner after I returned food that had mushrooms in it(asked for no mushrooms due to allergies). He refused to remake the dish. I then had to pick mushrooms out of the dish to prove to him it was there. Will never return
Ordered food without items we’re allergic to and found them throughout entire order. Was hoping it was going to be just one or two and tried to pick them out. Unfortunately it was throughout the order. Took back to the location. The employee picked through it and apparently couldn’t see any mushrooms so the manager told us: “it’s only a mushroom. aren’t there bigger issues in the world?”Horrible response from a food establishment manager!! Well I’m only one customer but I hope this reaches many others so they know how this store operates. Was hoping Marcos would be a local favorite, but I don’t care how good the food is, with management like that, I will go elsewhere.
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