Kayelee at the Ridgefield Village Drive in Woodbridge is an excellent supervisor; she goes above and beyond to make sure that customers feel welcome and that service is great! KAYLEE GIVES EXCELLENT CUSTOMER SERVICE WITH A SMILE!
Atmosphere: 5
Food: 5
Service: 5
SK
This location is terrible about having things in stock. They are constantly out of ingredients and can’t make drinks. By far they are the worst at this in about an hours radius.
rebecca cruz
This Starbucks location has a lot of issues that need to be addressed. The biggest problem is the store manager, Ritchell who is extremely rude and sets a negative tone for the whole store. And when the person in charge acts that way, it affects the whole environment and it definitely shows. The staff comes off unpleasant, and the customer service overall is just not good. There’s barely any greeting, no effort to be friendly, and the customer service feels more like an inconvenience to them. It makes the whole experience uncomfortable. The store itself is often dirty, and the drinks take way too long to be made, even when it isn’t busy. It’s frustrating because the experience should be much better. This location could be so much better, but the lack of leadership and poor attitude from the staff makes it one of the worst Starbucks experiences I’ve had. I really hope corporate steps in and fixes these issues.
Atmosphere: 1
Food: 1
Service: 1
Rosa
Bad service
Atmosphere: 1
Service: 1
Umar
Came here through the drive thru in the morning around 8-8:30am on 8/6. I ordered a tall drink through the mobile app while I was in the drive thru. It said in the app estimated pickup time was 3-6 min. There were 2-3 cars ahead of me which gave the team plenty of time to make my order. I got up to the speaker and told them I’m picking up a mobile order and gave them my name. There was silence on the other end for a bit. Then someone came back and said what’s the name again, and I told them again, then there was more silence following by a rude employee telling me that I should’ve order a few minutes before I got to the speaker. This makes no sense. This is not an appropriate way to talk to a customer telling them how and when they should order.
Atmosphere: 1
Food: 2
Service: 1
Indigo Gregory
Look- it is a Starbucks. The drinks are the same in the States as any other Starbucks in the States. You can get a drink you like or try something new, but it is still overpriced and you could get something better and cheaper at a place that wasn’t a chain.
Atmosphere: 3
Food: 3
Service: 2
Fabio Arias
Waited 15 minutes for someone to take my order inside the store, and waited another 15-20 minutes for them to prepare my food. They care more about drive thru customers than they do about in store customers.
Atmosphere: 3
Food: 3
Service: 1
P. Hawthorne
Been to this location many times. Went thru drive thru this morning. Very rude service. After giving my ice coffee order, I then attempted to order a breakfast item. He rudely interrupted me and said next time.. order the food first. When we got to the window.. he was impatient and clearly annoyed. I won’t be back.
Atmosphere: 4
Food: 4
Service: 2
ava johnson
went to this starbucks location today and the gentleman taking my order at the drive thru was rude. after i ordered my drink, i said “and i also have a separate order but its a mobile order” he then proceeded to tell me, in these exact words: “you don’t need to say you have a separate order just say you have a mobile order”. which was pretty rude as he was telling me what to do/say. then, when i got up to the window the lady asked when i placed the mobile order and i said just now, she looked at us in a blank stare and sighed loudly.. i understand we placed the order late but she could of been more friendly. these workers are so much less friendly than the lake ridge and other locations!!!
Atmosphere: 1
Food: 4
Service: 1
Britt Alexis
I’m a regular customer at the Starbucks location and usually I have a pretty good experience. Everyone is usually kind and I don’t have an issue. However, lately I have had a problem when placing an online order I got to the speaker and I told him my name Brittanie and usually they’re very nice but there is a worker that has recently been saying “seeing if you just place this order… Yeah… It’s gonna be a minute“. Keep in mind I have never complained about having to wait and usually this happens when I place the order and there is no one else in line in front of me so I figure it’s OK for me to go to the store because there’s no one in line in the drive-through Today he actually scarfed in the speaker as he said this to me. It honestly made me feel like a bother and like I never wanted to go there so I decided to ask for a supervisor/manager. The supervisor was very rude to me and said “there’s an estimated time for pick up and usually there’s other orders in front of you“ in a very rude tone , she also said “you’re not the only person that happens to“. I asked her if she thought this was OK as a manager and she said yeah because there are multiple people it happens to. There is a way to say things to customers and laughing in the speaker and saying “it’s gonna be a minute” in a rude tone is not one of them. I actually left the drive-through in tears and I let her know that I would never be coming back to this location. I can’t believe that this was my experience. Hopefully this doesn’t happen to anybody else.
Wish I could give this place zero stars - never busy but always EXTREMELY slow. I waited for 10 mins for two drinks when not another person was waiting and no one even asked my name or order.
Service: 1
Elena Jochum
So rude. And they don’t have a bathroom??
Service: 1
Shantelle Watkins
This was my third time at this location. Twice I have ordered the impossible breakfast sausage without egg and cheese, and got all the way home to discover egg and cheese on my sandwich.
I figured I would give this location a third try since it’s convenient. This time I ordered a drink, and another sandwich. I emphasized at the speaker no egg, and no cheese please. I approached the window and received my sandwich. This time I looked at it before pulling off. Well it didn’t look appealing to me so, I told the guy I wanted a new sandwich. Another barista asked why was I sending my sandwich back he explained to her that I didn’t like the way it looked. Well the second sandwich looked just like the first one. Morale of the story I wasted my money and time because, I threw the sandwich in the trash. Would you eat a sandwich that looked like it was half cooked, and a chunk of the sausage was missing?
Food: 1
Service: 1
Alexander Carswell
Waited 5 minutes to even be greeted and almost 10 minutes to take an order. Pushed 3 cars and two cafe orders out before even greeting us. Then we got our drinks finally and then asked for a cup of water. The barista then said “next time order that with your order.” Yeah no thanks don’t want to wait another 10 minutes for a free water. Thanks. Will not be coming to this location again.
Atmosphere: 1
Food: 1
Service: 1
Hector Martorell
I ordered 2 Frappuccino's each with a extra shot and got what tasted like straight milk. These baristas need retraining
Kayelee at the Ridgefield Village Drive in Woodbridge is an excellent supervisor; she goes above and beyond to make sure that customers feel welcome and that service is great! KAYLEE GIVES EXCELLENT CUSTOMER SERVICE WITH A SMILE!
Atmosphere: 5
Food: 5
Service: 5
This location is terrible about having things in stock. They are constantly out of ingredients and can’t make drinks. By far they are the worst at this in about an hours radius.
This Starbucks location has a lot of issues that need to be addressed. The biggest problem is the store manager, Ritchell who is extremely rude and sets a negative tone for the whole store. And when the person in charge acts that way, it affects the whole environment and it definitely shows. The staff comes off unpleasant, and the customer service overall is just not good. There’s barely any greeting, no effort to be friendly, and the customer service feels more like an inconvenience to them. It makes the whole experience uncomfortable. The store itself is often dirty, and the drinks take way too long to be made, even when it isn’t busy. It’s frustrating because the experience should be much better. This location could be so much better, but the lack of leadership and poor attitude from the staff makes it one of the worst Starbucks experiences I’ve had. I really hope corporate steps in and fixes these issues.
Atmosphere: 1
Food: 1
Service: 1
Bad service
Atmosphere: 1
Service: 1
Came here through the drive thru in the morning around 8-8:30am on 8/6. I ordered a tall drink through the mobile app while I was in the drive thru. It said in the app estimated pickup time was 3-6 min. There were 2-3 cars ahead of me which gave the team plenty of time to make my order. I got up to the speaker and told them I’m picking up a mobile order and gave them my name. There was silence on the other end for a bit. Then someone came back and said what’s the name again, and I told them again, then there was more silence following by a rude employee telling me that I should’ve order a few minutes before I got to the speaker. This makes no sense. This is not an appropriate way to talk to a customer telling them how and when they should order.
Atmosphere: 1
Food: 2
Service: 1
Look- it is a Starbucks. The drinks are the same in the States as any other Starbucks in the States. You can get a drink you like or try something new, but it is still overpriced and you could get something better and cheaper at a place that wasn’t a chain.
Atmosphere: 3
Food: 3
Service: 2
Waited 15 minutes for someone to take my order inside the store, and waited another 15-20 minutes for them to prepare my food. They care more about drive thru customers than they do about in store customers.
Atmosphere: 3
Food: 3
Service: 1
Been to this location many times. Went thru drive thru this morning. Very rude service. After giving my ice coffee order, I then attempted to order a breakfast item. He rudely interrupted me and said next time.. order the food first. When we got to the window.. he was impatient and clearly annoyed. I won’t be back.
Atmosphere: 4
Food: 4
Service: 2
went to this starbucks location today and the gentleman taking my order at the drive thru was rude. after i ordered my drink, i said “and i also have a separate order but its a mobile order” he then proceeded to tell me, in these exact words: “you don’t need to say you have a separate order just say you have a mobile order”. which was pretty rude as he was telling me what to do/say. then, when i got up to the window the lady asked when i placed the mobile order and i said just now, she looked at us in a blank stare and sighed loudly.. i understand we placed the order late but she could of been more friendly. these workers are so much less friendly than the lake ridge and other locations!!!
Atmosphere: 1
Food: 4
Service: 1
I’m a regular customer at the Starbucks location and usually I have a pretty good experience. Everyone is usually kind and I don’t have an issue. However, lately I have had a problem when placing an online order I got to the speaker and I told him my name Brittanie and usually they’re very nice but there is a worker that has recently been saying “seeing if you just place this order… Yeah… It’s gonna be a minute“. Keep in mind I have never complained about having to wait and usually this happens when I place the order and there is no one else in line in front of me so I figure it’s OK for me to go to the store because there’s no one in line in the drive-through Today he actually scarfed in the speaker as he said this to me. It honestly made me feel like a bother and like I never wanted to go there so I decided to ask for a supervisor/manager. The supervisor was very rude to me and said “there’s an estimated time for pick up and usually there’s other orders in front of you“ in a very rude tone , she also said “you’re not the only person that happens to“. I asked her if she thought this was OK as a manager and she said yeah because there are multiple people it happens to. There is a way to say things to customers and laughing in the speaker and saying “it’s gonna be a minute” in a rude tone is not one of them. I actually left the drive-through in tears and I let her know that I would never be coming back to this location. I can’t believe that this was my experience. Hopefully this doesn’t happen to anybody else.
Service: 1
Restaurantji Recommends
Wish I could give this place zero stars - never busy but always EXTREMELY slow. I waited for 10 mins for two drinks when not another person was waiting and no one even asked my name or order.
Service: 1
So rude. And they don’t have a bathroom??
Service: 1
This was my third time at this location. Twice I have ordered the impossible breakfast sausage without egg and cheese, and got all the way home to discover egg and cheese on my sandwich.
I figured I would give this location a third try since it’s convenient. This time I ordered a drink, and another sandwich. I emphasized at the speaker no egg, and no cheese please. I approached the window and received my sandwich. This time I looked at it before pulling off. Well it didn’t look appealing to me so, I told the guy I wanted a new sandwich. Another barista asked why was I sending my sandwich back he explained to her that I didn’t like the way it looked. Well the second sandwich looked just like the first one. Morale of the story I wasted my money and time because, I threw the sandwich in the trash. Would you eat a sandwich that looked like it was half cooked, and a chunk of the sausage was missing?
Food: 1
Service: 1
Waited 5 minutes to even be greeted and almost 10 minutes to take an order. Pushed 3 cars and two cafe orders out before even greeting us. Then we got our drinks finally and then asked for a cup of water. The barista then said “next time order that with your order.” Yeah no thanks don’t want to wait another 10 minutes for a free water. Thanks. Will not be coming to this location again.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 Frappuccino's each with a extra shot and got what tasted like straight milk. These baristas need retraining
Atmosphere: 2
Food: 1
Service: 1
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