I went on a Sunday afternoon, all the employees are wonderful and helpful
Atmosphere: 5
Food: 5
Service: 5
Alison Hornbaker
I had to come to the area for some errands this morning (5/1/2025) and planned to take a 30 minute meeting while enjoying my coffee and breakfast at this Starbucks. I was planning to get there 10 minutes before my meeting started but I hit more traffic than expected coming from 1.5 hours away and only had 3 minutes before my meeting. I had a whole bottle of water on my way here so I asked for the bathroom code and I was told I could not have it if I didn’t order anything. I told him I would order but I had to run to the bathroom before my meeting started in 3 minutes. I was not given the bathroom code because I had to order first. I did not have time to do both before my meeting started so I was planning to order on the app after I used the bathroom and right after my meeting started. That was not good enough so I had to start my meeting without going to the bathroom. At that point, I was planning on using the bathroom after my meeting and ordering my coffee and breakfast after my meeting as well so my coffee and breakfast didn’t get cold. 10 minutes into my meeting I was told I could not sit at the table if I wasn’t going to order. Again, I stated I was going to order but I could not enjoy my drink and breakfast until I use the bathroom so I would order after my meeting. I was told I had to leave. There were plenty of open tables so I wasn’t taking a spot for someone who waiting to sit. I then moved to a table outside to finish my meeting. Another 5 minutes passes and I was told I could not sit there either and had to leave since I wasn’t ordering anything. There was no one sitting at any of the tables outside. I reiterated what I was planning to do (go to the bathroom after my meeting ends in about another 10 minutes at that point then order my coffee and breakfast so I could enjoy it on a bladder that wasn’t about to burst and enjoy it warm). I was told that was not allowed and I then said in that case, I would take my business elsewhere. Are we not allowed to read or work or hang out at coffee shops anymore, especially if we are quiet and not causing a disturbance? I was fully planning on ordering as I go to Starbucks almost everyday but this location will NEVER get my business again.
I understand certain policies which is why I didn’t mind waiting until after my meeting to order something so I could use the bathroom or even moving to a table outside where no one was sitting while I finished up with what I had to do but the treatment I received at this location was absolutely terrible. Don’t give your business to this location.
Service: 1
Sylvester Diaz
The employees are bit a snobby and impatient. They need to learn customer service.
I don't usually go to Starbucks. I went in today cuz i needed wifi to download programs for work. I decided to go to Starbucks for the tranquil atmosphere for lunch. I remember a pistachio drink that was apparently seasonal. The cashier was impatient on my time thinking of another drink. Keep in mind I'm not familiar with the menu. It really discourages me from coming back again. I'm a blue collar worker and often do programming for data centers nearby. My laptop has cellular data but I need wifi to download a program. I may just go to dunking donuts next time and share my experience with others.
Atmosphere: 3
Service: 1
Iva
they were slow and and we waited 15 minutes for the order
Atmosphere: 1
Food: 1
Service: 1
Mohamed Hassan, PhD, PE
Very bad service, they lock the bathrooms forcing you to buy and even if you make an order and you have to go to the bathroom they refuse to open it until you pay. They don't trust their customers and the employees are very nasty. Go to Dunkin Donuts and there are no keys on the bathrooms.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Espresso Roast
Tariq Malhi
Very loud music like a disco club
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Honey Citrus Mint Tea
Lova Mitchell
The young lady at the drive through window was rude and had no idea what a white chocolate mocha frappuccino was. Very rude and argumentative saying they no longer make that and had to charge extra. She ended up making me the wrong drink white Mocah frap with no chocolate and said I needed to say “latte” instead. This is what happened when your mouth keeps talking and you can’t hear what the customer says. No wonder why Starbucks is going downhill.
Update : I went to the other Starbucks on Liberia and the barista there knew immediately what it was. White chocolate Mocha frap ( pictured).
Atmosphere: 1
Food: 1
Service: 1
Sanai Abell
Garbage Starbucks. Staff were miserable, couldn’t get a drink. Went through the drive through got my drink order wrong. Came inside to get it fixed and they wouldn’t even let me use the bathroom without buying something in the store even though I had just been through the drive through.
Atmosphere: 1
Food: 1
Service: 1
Elda Johana Cazanga
As an uber and doordash driver i asked for restroom code and said no had to purchase something, although i was picking up an order from uber. Rude
This location is convenient, but terrible slow service and rude. Unfortunately, the rude employees overshadow the great ones.
Atmosphere: 1
Service: 1
Will Ostrander
No Public Restrooms, So Don't Try.
Atmosphere: 1
Food: 1
Service: 1
Bo Asiñero
I asked for the restroom code. Cashier lady 7pm shift today 2/10/25 asked if we ordered. I told her twice that my group ordered. She said NO we didn't. I got upset and said 'do you know how much I invested in Starbucks in years? All we're asking for is a restroom code. And they started laughing. The thing is my group really did ordered drinks! I understand the policy, but to tell me in my face that we didn't order and actually laugh afterwards is very upsetting to say the least. I give this place a -5 for customer service. Y'all need to train your staff professionalism. Very disappointed! Please see to it that this is discussed with the store manager. I will also send an email to Starbucks corporate. Maybe it's because of our ethnicity? Unbelievable experience! Years of invested in Starbucks but this particular location has very poor customer service especially the young LADY WHOS WORKING AROUND 7pm of this date!!!!
Service: 1
박지영
On Feb. 2, around 1:50 p.m., I ordered a Venti Ice Brown Sugar Soy Latte. But the staff made me an "Ice Oatmeal Latte." I informed them that I had ordered a "Brown Sugar Soy Latte" again and asked them to make me a drink again. After I received my new drink, I felt very bad when I drove for about five minutes and took a sip. It was my least favorite coffee with cinnamon powder... It ruined my best coffee. I had to throw this coffee away. What a waste of money!!!!
Atmosphere: 3
Food: 1
Service: 1
Rony Pineda
The worst coffee I have ever had, it was more water than coffee.
I went on a Sunday afternoon, all the employees are wonderful and helpful
Atmosphere: 5
Food: 5
Service: 5
I had to come to the area for some errands this morning (5/1/2025) and planned to take a 30 minute meeting while enjoying my coffee and breakfast at this Starbucks. I was planning to get there 10 minutes before my meeting started but I hit more traffic than expected coming from 1.5 hours away and only had 3 minutes before my meeting. I had a whole bottle of water on my way here so I asked for the bathroom code and I was told I could not have it if I didn’t order anything. I told him I would order but I had to run to the bathroom before my meeting started in 3 minutes. I was not given the bathroom code because I had to order first. I did not have time to do both before my meeting started so I was planning to order on the app after I used the bathroom and right after my meeting started. That was not good enough so I had to start my meeting without going to the bathroom. At that point, I was planning on using the bathroom after my meeting and ordering my coffee and breakfast after my meeting as well so my coffee and breakfast didn’t get cold. 10 minutes into my meeting I was told I could not sit at the table if I wasn’t going to order. Again, I stated I was going to order but I could not enjoy my drink and breakfast until I use the bathroom so I would order after my meeting. I was told I had to leave. There were plenty of open tables so I wasn’t taking a spot for someone who waiting to sit. I then moved to a table outside to finish my meeting. Another 5 minutes passes and I was told I could not sit there either and had to leave since I wasn’t ordering anything. There was no one sitting at any of the tables outside. I reiterated what I was planning to do (go to the bathroom after my meeting ends in about another 10 minutes at that point then order my coffee and breakfast so I could enjoy it on a bladder that wasn’t about to burst and enjoy it warm). I was told that was not allowed and I then said in that case, I would take my business elsewhere. Are we not allowed to read or work or hang out at coffee shops anymore, especially if we are quiet and not causing a disturbance? I was fully planning on ordering as I go to Starbucks almost everyday but this location will NEVER get my business again.
I understand certain policies which is why I didn’t mind waiting until after my meeting to order something so I could use the bathroom or even moving to a table outside where no one was sitting while I finished up with what I had to do but the treatment I received at this location was absolutely terrible. Don’t give your business to this location.
Service: 1
The employees are bit a snobby and impatient. They need to learn customer service.
I don't usually go to Starbucks. I went in today cuz i needed wifi to download programs for work. I decided to go to Starbucks for the tranquil atmosphere for lunch. I remember a pistachio drink that was apparently seasonal. The cashier was impatient on my time thinking of another drink. Keep in mind I'm not familiar with the menu. It really discourages me from coming back again. I'm a blue collar worker and often do programming for data centers nearby. My laptop has cellular data but I need wifi to download a program. I may just go to dunking donuts next time and share my experience with others.
Atmosphere: 3
Service: 1
they were slow and and we waited 15 minutes for the order
Atmosphere: 1
Food: 1
Service: 1
Very bad service, they lock the bathrooms forcing you to buy and even if you make an order and you have to go to the bathroom they refuse to open it until you pay. They don't trust their customers and the employees are very nasty.
Go to Dunkin Donuts and there are no keys on the bathrooms.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Espresso Roast
Very loud music like a disco club
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Honey Citrus Mint Tea
The young lady at the drive through window was rude and had no idea what a white chocolate mocha frappuccino was. Very rude and argumentative saying they no longer make that and had to charge extra. She ended up making me the wrong drink white Mocah frap with no chocolate and said I needed to say “latte” instead. This is what happened when your mouth keeps talking and you can’t hear what the customer says. No wonder why Starbucks is going downhill.
Update : I went to the other Starbucks on Liberia and the barista there knew immediately what it was. White chocolate Mocha frap ( pictured).
Atmosphere: 1
Food: 1
Service: 1
Garbage Starbucks. Staff were miserable, couldn’t get a drink. Went through the drive through got my drink order wrong. Came inside to get it fixed and they wouldn’t even let me use the bathroom without buying something in the store even though I had just been through the drive through.
Atmosphere: 1
Food: 1
Service: 1
As an uber and doordash driver i asked for restroom code and said no had to purchase something, although i was picking up an order from uber. Rude
Atmosphere: 1
Food: 1
Service: 1
Rude customer service by Rey.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
This location is convenient, but terrible slow service and rude. Unfortunately, the rude employees overshadow the great ones.
Atmosphere: 1
Service: 1
No Public Restrooms, So Don't Try.
Atmosphere: 1
Food: 1
Service: 1
I asked for the restroom code. Cashier lady 7pm shift today 2/10/25 asked if we ordered. I told her twice that my group ordered. She said NO we didn't. I got upset and said 'do you know how much I invested in Starbucks in years? All we're asking for is a restroom code. And they started laughing. The thing is my group really did ordered drinks! I understand the policy, but to tell me in my face that we didn't order and actually laugh afterwards is very upsetting to say the least. I give this place a -5 for customer service. Y'all need to train your staff professionalism. Very disappointed! Please see to it that this is discussed with the store manager. I will also send an email to Starbucks corporate. Maybe it's because of our ethnicity? Unbelievable experience! Years of invested in Starbucks but this particular location has very poor customer service especially the young LADY WHOS WORKING AROUND 7pm of this date!!!!
Service: 1
On Feb. 2, around 1:50 p.m., I ordered a Venti Ice Brown Sugar Soy Latte. But the staff made me an "Ice Oatmeal Latte." I informed them that I had ordered a "Brown Sugar Soy Latte" again and asked them to make me a drink again. After I received my new drink, I felt very bad when I drove for about five minutes and took a sip. It was my least favorite coffee with cinnamon powder... It ruined my best coffee. I had to throw this coffee away. What a waste of money!!!!
Atmosphere: 3
Food: 1
Service: 1
The worst coffee I have ever had, it was more water than coffee.
Atmosphere: 3
Food: 1
Service: 3
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