I ordered a chicken quesadilla and it was puffed up? i know it’s not what it’s supposed to look like
Atmosphere: 3
Ahmonee May
The manger was the best. He fixed what was wrong and had great customer service.
Service: 5
amber
Very fast and all-around great service! The smoothies are always to die for and the food is amazing as well, especially the quesadillas!
Atmosphere: 5
Food: 5
Service: 5
Keeno
Outstanding Customer Service from Agnus!
I order smoothies weekly from Tropical Smoothie. Sometimes they’re amazing, and other times, not so much. Recently, I received a batch where the smoothies just didn’t taste right—my boys still drank theirs, but my husband and I couldn’t finish ours. Something was definitely missing!
I called the store and spoke with Agnus, who went above and beyond with her customer service. She was kind, understanding, and immediately apologized for the inconvenience. She assured me that they’d be happy to remake the smoothies anytime.
In a time when great customer service is rare, Agnus truly stood out. You can tell she cares about the business and the customers. Thank you, Agnus!
Atmosphere: 4
Food: 4
Service: 5
Brandon Reyes
This is some serious good store in the area. You will enjoy it, trust me. The employees are super nice. I recommend stopping and having some time here!
This location is the best by far in the PWC area. They have very good customer service, and they serve good food. In my opinion, you should visit this location, trust me, you won’t regret it!
Atmosphere: 5
Food: 5
Service: 5
Brad Kline
Speedy service and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Diana Souza
I ordered an açaí bow it came with a huge hair inside. I obviously returned and they made another one. But honestly, I should’ve asked for my money back because I couldn’t even eat anymore. They don’t use hair cap, some of them didn’t even use gloves. Flies were flying inside the kitchen and spider webs around to the chairs.
Atmosphere: 1
Food: 1
Service: 4
Laini Snow
My daughter found fly eggs in her chicken from a meal we ordered here, there also seemed to be mold on the piece that had the eggs on it. Unfortunately she noticed after she was mostly done with the food, and she was sick the next morning. I went back and talked to management and they were very dismissive and told me essentially “it happens.” The location smells foul and doesn’t seem clean the multiple times I’ve been there. I won’t be going to this location again and am in the process of reporting this to the health board.
Atmosphere: 2
Food: 1
Service: 2
Billie Ingle
The guy whos working the front has great energy and the atmosphere is 10/10! was very confused about flip flop day but excited about the surprise free smoothies lol
This was my first time visiting this location. I was a little apprehensive as some other locations of Tropical Smoothie Cafe were less than stellar and very disappointing. NOT THIS ONE!!! The customer service was exceptional, the food superb, the place was clean as well as the bathroom. I was very impressed with Ashlyn who took our order. She was super friendly. She especially demonstrated her excellent customer service skills with the gentleman that was serviced after me. He asked tons of questions. She was patient and very knowledgeable about the food items and smoothies. I will definitely be back, again and again. I am Vegan, so it was nice to have the plant based protein option for my wrap. I will refer this location to everyone I know!!!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green Smoothie, Island Green, Southwest Wrap
Sean Carter
I love the customer service! I hadn’t been there in a while, Monty greeted me and told me welcome home! Thank you for your kindness and warm greetings.
Atmosphere: 5
Food: 5
Service: 5
Ann Davis
I come to this location alot. I am giving one start for service because the cashier rushed me through my order.
Atmosphere: 5
Food: 4
Service: 1
Jeff Jonez
Great smoothies and good food. The "premium side" I recently paid extra for was about 4oz of pretty good corn. I'll stick to chips next time.
Atmosphere: 3
Food: 3
Service: 4
Pablo Soto
I accidentally confirmed an online order and immediately called to cancel the order to correct the order and was denied the cancelation.The cashier was friendly and kind, I should have gotten her name.
I ordered a chicken quesadilla and it was puffed up? i know it’s not what it’s supposed to look like
Atmosphere: 3
The manger was the best. He fixed what was wrong and had great customer service.
Service: 5
Very fast and all-around great service! The smoothies are always to die for and the food is amazing as well, especially the quesadillas!
Atmosphere: 5
Food: 5
Service: 5
Outstanding Customer Service from Agnus!
I order smoothies weekly from Tropical Smoothie. Sometimes they’re amazing, and other times, not so much. Recently, I received a batch where the smoothies just didn’t taste right—my boys still drank theirs, but my husband and I couldn’t finish ours. Something was definitely missing!
I called the store and spoke with Agnus, who went above and beyond with her customer service. She was kind, understanding, and immediately apologized for the inconvenience. She assured me that they’d be happy to remake the smoothies anytime.
In a time when great customer service is rare, Agnus truly stood out. You can tell she cares about the business and the customers. Thank you, Agnus!
Atmosphere: 4
Food: 4
Service: 5
This is some serious good store in the area. You will enjoy it, trust me. The employees are super nice. I recommend stopping and having some time here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch, Cheese 'Dilla
This location is the best by far in the PWC area. They have very good customer service, and they serve good food. In my opinion, you should visit this location, trust me, you won’t regret it!
Atmosphere: 5
Food: 5
Service: 5
Speedy service and friendly staff.
Atmosphere: 4
Food: 4
Service: 4
I ordered an açaí bow it came with a huge hair inside. I obviously returned and they made another one. But honestly, I should’ve asked for my money back because I couldn’t even eat anymore.
They don’t use hair cap, some of them didn’t even use gloves. Flies were flying inside the kitchen and spider webs around to the chairs.
Atmosphere: 1
Food: 1
Service: 4
My daughter found fly eggs in her chicken from a meal we ordered here, there also seemed to be mold on the piece that had the eggs on it. Unfortunately she noticed after she was mostly done with the food, and she was sick the next morning. I went back and talked to management and they were very dismissive and told me essentially “it happens.” The location smells foul and doesn’t seem clean the multiple times I’ve been there. I won’t be going to this location again and am in the process of reporting this to the health board.
Atmosphere: 2
Food: 1
Service: 2
The guy whos working the front has great energy and the atmosphere is 10/10! was very confused about flip flop day but excited about the surprise free smoothies lol
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was my first time visiting this location. I was a little apprehensive as some other locations of Tropical Smoothie Cafe were less than stellar and very disappointing. NOT THIS ONE!!! The customer service was exceptional, the food superb, the place was clean as well as the bathroom. I was very impressed with Ashlyn who took our order. She was super friendly. She especially demonstrated her excellent customer service skills with the gentleman that was serviced after me. He asked tons of questions. She was patient and very knowledgeable about the food items and smoothies. I will definitely be back, again and again. I am Vegan, so it was nice to have the plant based protein option for my wrap. I will refer this location to everyone I know!!!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green Smoothie, Island Green, Southwest Wrap
I love the customer service! I hadn’t been there in a while, Monty greeted me and told me welcome home! Thank you for your kindness and warm greetings.
Atmosphere: 5
Food: 5
Service: 5
I come to this location alot. I am giving one start for service because the cashier rushed me through my order.
Atmosphere: 5
Food: 4
Service: 1
Great smoothies and good food. The "premium side" I recently paid extra for was about 4oz of pretty good corn. I'll stick to chips next time.
Atmosphere: 3
Food: 3
Service: 4
I accidentally confirmed an online order and immediately called to cancel the order to correct the order and was denied the cancelation.The cashier was friendly and kind, I should have gotten her name.
Atmosphere: 3
Food: 3
Service: 3
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