They were quicker than usual and were friendly and cordial. My only complaint is that our drinks tasted burnt and no sugar was added. Our drinks were so bitter and mostly ice. My sandwich was fine but this was not a good start to the morning.
Katy Jung
The worst Duncan donuts. Waited 30 minutes in line to get wrong order and items that were correct: burnt bagel and croissant, undercooked eggs.
Jacqueline
The staff is friendly, but the service is inconsistent, mainly due to inexperience. Coffee quality varies—sometimes burnt, other times watered down. Order accuracy is a recurring issue, even with mobile orders, where miscommunication shouldn’t be a factor. Missing items and incorrect orders happen too often.
On 2/15 at 8:15 AM, they were already out of hot coffee—only cold brew was available. That’s unacceptable for a morning rush.
Sarah Worsham
Used to really love going in here, now the service is not so great.
Atmosphere: 2
Food: 3
Service: 2
Katelin Perkins
I waited 41... FORTY ONE.. minutes after placing my order to get my food and coffee. With two screaming/crying kids in the car. Just ridiculous. There's only 1 out of maybe 5 times I come to this location and they even get my order right or have in stock what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Avilyn Morris
Food is cold, very rushed, and cheese is not even melted 😂😂
Atmosphere: 1
Food: 1
Service: 1
susan kelly
This Dunkin is horrible. I will not be going to this location after my most recent experience, the staff are rude and they take forever. This location seriously needs new management.
Atmosphere: 1
Food: 2
Service: 1
Abbey Koller
This is easily the WORST Dunkin and customer experience I have ever experienced. Just to get a simple latte is a task and a half for the staff here. I stopped by this location 2 months ago for a latte and it took 20 minutes…. I was the only customer there. And the order was WRONG. I tried to go another time and walk into the store to place a coffee order. The door was locked and the staff looked at me like I had 8 heads. They did not come to the door or tell me if I needed to go through drive thru they just stared at me. It was also only 4 o’clock in the afternoon. I decided just to leave. Today I decided to give this establishment one last chance and thought I’d do an online order in hopes of them not messing up the order. Upon arrival the food was not ready, and I had to remind the staff what all was in my order as they kept forgetting. It’s not even like they were busy either! Not to mention the staff is unpleasant. Needless to say this location needs new management, new staff, or needs to be closed permanently.
Atmosphere: 1
Food: 1
Service: 1
Chris A
Really great service. I need 200 munchkins at the last minute so I called ahead. They are very nice, nice sigh, deep breath and she was happy to take the order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Michelle W
Went in to get a PSL and some donuts to take home. Didn’t get the persons name but on the receipt it just says “manager”, not the point but, the blonde woman who helped me, was so nice and friendly. The drive through was a little busy but all the staff I saw were working hard and fast. Thank you guys for always doing your best!
Very dirty and rude staff. Store wasn't busy from my point of view and it took 20mins to get me a hot coffee. That's half my break. Tighten up.
Atmosphere: 1
Food: 1
Service: 1
Rico Johnson
Rat droppings all over the store. It definitely isn't appealing at all.
Atmosphere: 1
Food: 1
Service: 1
Missie Crawford
I've been a long-standing 12 year customer of the Palmyra location and although through the years of changing of managers and small mishaps with orders I've never received the disrespect from employees that I received today. Asst. Manager Hayley was however seeming to want to resolve the situation which I was very grateful for at the time, until I realized upon leaving I had left my phone (recording the entire encounter) on the counter. Upon returning to retrieve my phone, everyone was more than pleasant. Once returning to my vehicle and reviewing the video I was somehow UNSurprised to find the crew, once I departed, had began speaking negatively concerning myself and the encounter stating, "she can do whatever - there's nothing she can do about it anyway". This is due to my requesting the general manager's information of which all Hayley could give was their name (Jerry), no contact information at all. I am in the process of attempting to reach out to higher management of this location to share the recording of the encounter, however if anyone knows right off how I can be in contact with this, "Jerry", I would greatly appreciate any leads.
Atmosphere: 1
Food: 2
Service: 1
Christopher Hartsock
Several times if stopped and is been closed during posted business hours.
They were quicker than usual and were friendly and cordial. My only complaint is that our drinks tasted burnt and no sugar was added. Our drinks were so bitter and mostly ice. My sandwich was fine but this was not a good start to the morning.
The worst Duncan donuts. Waited 30 minutes in line to get wrong order and items that were correct: burnt bagel and croissant, undercooked eggs.
The staff is friendly, but the service is inconsistent, mainly due to inexperience. Coffee quality varies—sometimes burnt, other times watered down. Order accuracy is a recurring issue, even with mobile orders, where miscommunication shouldn’t be a factor. Missing items and incorrect orders happen too often.
On 2/15 at 8:15 AM, they were already out of hot coffee—only cold brew was available. That’s unacceptable for a morning rush.
Used to really love going in here, now the service is not so great.
Atmosphere: 2
Food: 3
Service: 2
I waited 41... FORTY ONE.. minutes after placing my order to get my food and coffee. With two screaming/crying kids in the car. Just ridiculous. There's only 1 out of maybe 5 times I come to this location and they even get my order right or have in stock what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Food is cold, very rushed, and cheese is not even melted 😂😂
Atmosphere: 1
Food: 1
Service: 1
This Dunkin is horrible. I will not be going to this location after my most recent experience, the staff are rude and they take forever. This location seriously needs new management.
Atmosphere: 1
Food: 2
Service: 1
This is easily the WORST Dunkin and customer experience I have ever experienced. Just to get a simple latte is a task and a half for the staff here. I stopped by this location 2 months ago for a latte and it took 20 minutes…. I was the only customer there. And the order was WRONG.
I tried to go another time and walk into the store to place a coffee order. The door was locked and the staff looked at me like I had 8 heads. They did not come to the door or tell me if I needed to go through drive thru they just stared at me. It was also only 4 o’clock in the afternoon. I decided just to leave. Today I decided to give this establishment one last chance and thought I’d do an online order in hopes of them not messing up the order. Upon arrival the food was not ready, and I had to remind the staff what all was in my order as they kept forgetting. It’s not even like they were busy either! Not to mention the staff is unpleasant.
Needless to say this location needs new management, new staff, or needs to be closed permanently.
Atmosphere: 1
Food: 1
Service: 1
Really great service. I need 200 munchkins at the last minute so I called ahead. They are very nice, nice sigh, deep breath and she was happy to take the order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Went in to get a PSL and some donuts to take home. Didn’t get the persons name but on the receipt it just says “manager”, not the point but, the blonde woman who helped me, was so nice and friendly. The drive through was a little busy but all the staff I saw were working hard and fast. Thank you guys for always doing your best!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very dirty and rude staff. Store wasn't busy from my point of view and it took 20mins to get me a hot coffee. That's half my break. Tighten up.
Atmosphere: 1
Food: 1
Service: 1
Rat droppings all over the store. It definitely isn't appealing at all.
Atmosphere: 1
Food: 1
Service: 1
I've been a long-standing 12 year customer of the Palmyra location and although through the years of changing of managers and small mishaps with orders I've never received the disrespect from employees that I received today. Asst. Manager Hayley was however seeming to want to resolve the situation which I was very grateful for at the time, until I realized upon leaving I had left my phone (recording the entire encounter) on the counter. Upon returning to retrieve my phone, everyone was more than pleasant. Once returning to my vehicle and reviewing the video I was somehow UNSurprised to find the crew, once I departed, had began speaking negatively concerning myself and the encounter stating, "she can do whatever - there's nothing she can do about it anyway". This is due to my requesting the general manager's information of which all Hayley could give was their name (Jerry), no contact information at all. I am in the process of attempting to reach out to higher management of this location to share the recording of the encounter, however if anyone knows right off how I can be in contact with this, "Jerry", I would greatly appreciate any leads.
Atmosphere: 1
Food: 2
Service: 1
Several times if stopped and is been closed during posted business hours.
Great staff!!!
Atmosphere: 5
Food: 5
Service: 5
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