Pizza Hut employees are usually courteous and polite, but the time management at this location is so subpar that it’s almost not even worth going. I frequent many pizza restaurants, and this one is by far the most inconsistent and unprofessional. I’m truly dissatisfied and disappointed, especially since there aren’t many pizza options in the area—yet it feels like this location takes full advantage of that.
There is always some kind of issue here, whether it’s long wait times, incorrect orders, or a complete lack of urgency. This franchise needs serious improvement, and corporate needs to step in immediately. Customers deserve better, and this location needs to start valuing its patrons.
Atmosphere: 2
Food: 3
Service: 4
Allen Walton
Kudos to the one young man working lunch today, polite, made a great pie and very professional, I usually never review, but no grease, perfectly cooked, ingredients just right, even though we ate it for dinner. A tip to the company, put the tip jar back out.
Atmosphere: 4
Food: 5
Service: 5
Leroy Jenkins
This was a great experience very polite staff and positive attitude the food was spectacular
Atmosphere: 5
Food: 5
Service: 5
Jay Williams Let's Live Life
The last 2 times I've been to this location have been so bad that I had to eventually just leave. First time I was there for well over an hour not to mention I showed up when notified my pizza was ready but still an hour wait once arriving. The guy working the counter told me several times your food is next up. An hour passes and I say screw the pizzas refund my money. So total wait time about 2 hours. Fast foward no refund ever went back on my card. The next time I go there the girl working the counter literally gives my food to someone that came in after me all while I'm patiently waiting in the lobby for a crazy amount of time. I keep watching people come and go only to be told oops I gave someone else your order by mistake, want us to make you more pizzas any you just wait some more? Ummmmm no I don't want pizza that takes 2 hours. On this order refund was also never issued. I'll never and I repeat I will never return to this location. I would've given negative stars if possible
Atmosphere: 1
Service: 1
Evan Hamp
My recent experience at Pizza Hut was nothing short of extraordinary culinary excellence. The establishment radiates an ambiance of warmth and hospitality, but what truly elevated the encounter to legendary status was the phenomenal staff.
First and foremost, the remarkably efficient, charismatic short white kid delivered customer service at a level I can only describe as transcendent. His professionalism, attention to detail, and uncanny ability to anticipate customer needs showcased a mastery of hospitality rarely witnessed in modern dining. Truly, a paragon of service-industry brilliance.
Equally deserving of acclaim is Jacori, whose presence embodies unwavering dedication and magnanimous customer care. Every interaction with him was infused with positivity, precision, and genuine warmth. It is abundantly clear that Jacori is not merely performing a job — he is curating an unforgettable gastronomic journey.
Atmosphere: 5
Food: 5
Service: 5
Amanda Elliott
This location has improved tremendously since getting their oven repaired. The service is always incredible.
Atmosphere: 5
Food: 5
Service: 5
Bobby Gray
This location needs work. Yes it takes longer than told but that is expected on a weekend. The issue is while waiting several orders where incorrect including mine. Also suposdly they have oven problems. For the last two years and supposedly cooperate / owner refuses to repair or replace which I find hard to believe. Place should be shut down and everything replaced.
Atmosphere: 1
Food: 3
Service: 1
Brian
The worst Pizza Hut ever. If it says to pick up at 8PM, just go at 9 and they might be done. This is the third time I’ve been sitting in the waiting area with about 10 other people waiting. I just got a refund instead of continuing to put up with this. If the staff is correct, they have an oven down…and reading the other reviews it looks like that’s a theme. OWNERS: FIX YOUR OVEN!! Stop replying to the same bad reviews like you care when all you have to do is fix the oven. I will never go there again…
Atmosphere: 1
Food: 1
Service: 1
Travis Nall
Never go here. You wait forever and their prep times are never correct. Expect to wait 45 mins to an hour before you get your food
Atmosphere: 1
Food: 1
Service: 1
Nancy Henley
Worst service i ordered twice they shorted me both times said nothing they could do that i should have checked pizza before I left. Hard to open 4 pizzas 4 bread sticks 4 cinnamon sticks on a 3 ft counter. Never order from them
Super busy but employees were working hard to get orders out. Friendly. Pizzas were really fresh and good!
Atmosphere: 3
Food: 5
Service: 5
Dan Covey
When to get my Pizza, they told me be ready at 6:30. I had to wait another 30 minutes. Which completely screwed up all my scheduling.
John Newbrough
Staff is doing the best they can, but apparently management won’t allow them to fix their oven until “first quarter”, so they’re operating at half capacity and wait times are ungodly long. It’s a crime. Waited 40-60 minutes past the website’s indicated time repeatedly.
Atmosphere: 2
Food: 4
Service: 2
Steve Jarrell
The food is never ready on time. Unless its the only order on the roster. Continue to blame themselves for being down one oven. The lobby is overflowing with people waiting way past there order times. Please fix your oven. It's been months and I know to avoid Friday and Saturday. Unless you plan on waiting 30 minutes extra. maybe longer. staff is amazing. food is amazing. but timing has been off for several months.
Atmosphere: 1
Food: 1
Service: 5
Shanni K
I placed an order through Uber Eats and when it was delivered it was incorrect. I ordered wings and the store replaced them with bread sticks. Not even remotely close to what was ordered. We let uber eats know but this is a store problem, not Uber Eats. All of the food was sealed shut and not tampered with. Very, very, very disappointed.
Pizza Hut employees are usually courteous and polite, but the time management at this location is so subpar that it’s almost not even worth going. I frequent many pizza restaurants, and this one is by far the most inconsistent and unprofessional. I’m truly dissatisfied and disappointed, especially since there aren’t many pizza options in the area—yet it feels like this location takes full advantage of that.
There is always some kind of issue here, whether it’s long wait times, incorrect orders, or a complete lack of urgency. This franchise needs serious improvement, and corporate needs to step in immediately. Customers deserve better, and this location needs to start valuing its patrons.
Atmosphere: 2
Food: 3
Service: 4
Kudos to the one young man working lunch today, polite, made a great pie and very professional, I usually never review, but no grease, perfectly cooked, ingredients just right, even though we ate it for dinner. A tip to the company, put the tip jar back out.
Atmosphere: 4
Food: 5
Service: 5
This was a great experience very polite staff and positive attitude the food was spectacular
Atmosphere: 5
Food: 5
Service: 5
The last 2 times I've been to this location have been so bad that I had to eventually just leave. First time I was there for well over an hour not to mention I showed up when notified my pizza was ready but still an hour wait once arriving. The guy working the counter told me several times your food is next up. An hour passes and I say screw the pizzas refund my money. So total wait time about 2 hours. Fast foward no refund ever went back on my card.
The next time I go there the girl working the counter literally gives my food to someone that came in after me all while I'm patiently waiting in the lobby for a crazy amount of time. I keep watching people come and go only to be told oops I gave someone else your order by mistake, want us to make you more pizzas any you just wait some more? Ummmmm no I don't want pizza that takes 2 hours. On this order refund was also never issued. I'll never and I repeat I will never return to this location. I would've given negative stars if possible
Atmosphere: 1
Service: 1
My recent experience at Pizza Hut was nothing short of extraordinary culinary excellence. The establishment radiates an ambiance of warmth and hospitality, but what truly elevated the encounter to legendary status was the phenomenal staff.
First and foremost, the remarkably efficient, charismatic short white kid delivered customer service at a level I can only describe as transcendent. His professionalism, attention to detail, and uncanny ability to anticipate customer needs showcased a mastery of hospitality rarely witnessed in modern dining. Truly, a paragon of service-industry brilliance.
Equally deserving of acclaim is Jacori, whose presence embodies unwavering dedication and magnanimous customer care. Every interaction with him was infused with positivity, precision, and genuine warmth. It is abundantly clear that Jacori is not merely performing a job — he is curating an unforgettable gastronomic journey.
Atmosphere: 5
Food: 5
Service: 5
This location has improved tremendously since getting their oven repaired. The service is always incredible.
Atmosphere: 5
Food: 5
Service: 5
This location needs work. Yes it takes longer than told but that is expected on a weekend. The issue is while waiting several orders where incorrect including mine. Also suposdly they have oven problems. For the last two years and supposedly cooperate / owner refuses to repair or replace which I find hard to believe. Place should be shut down and everything replaced.
Atmosphere: 1
Food: 3
Service: 1
The worst Pizza Hut ever. If it says to pick up at 8PM, just go at 9 and they might be done. This is the third time I’ve been sitting in the waiting area with about 10 other people waiting. I just got a refund instead of continuing to put up with this. If the staff is correct, they have an oven down…and reading the other reviews it looks like that’s a theme. OWNERS: FIX YOUR OVEN!! Stop replying to the same bad reviews like you care when all you have to do is fix the oven. I will never go there again…
Atmosphere: 1
Food: 1
Service: 1
Never go here. You wait forever and their prep times are never correct. Expect to wait 45 mins to an hour before you get your food
Atmosphere: 1
Food: 1
Service: 1
Worst service i ordered twice they shorted me both times said nothing they could do that i should have checked pizza before I left. Hard to open 4 pizzas 4 bread sticks 4 cinnamon sticks on a 3 ft counter. Never order from them
Restaurantji Recommends
Super busy but employees were working hard to get orders out. Friendly. Pizzas were really fresh and good!
Atmosphere: 3
Food: 5
Service: 5
When to get my Pizza, they told me be ready at 6:30. I had to wait another 30 minutes. Which completely screwed up all my scheduling.
Staff is doing the best they can, but apparently management won’t allow them to fix their oven until “first quarter”, so they’re operating at half capacity and wait times are ungodly long. It’s a crime. Waited 40-60 minutes past the website’s indicated time repeatedly.
Atmosphere: 2
Food: 4
Service: 2
The food is never ready on time. Unless its the only order on the roster. Continue to blame themselves for being down one oven. The lobby is overflowing with people waiting way past there order times. Please fix your oven. It's been months and I know to avoid Friday and Saturday. Unless you plan on waiting 30 minutes extra. maybe longer. staff is amazing. food is amazing. but timing has been off for several months.
Atmosphere: 1
Food: 1
Service: 5
I placed an order through Uber Eats and when it was delivered it was incorrect. I ordered wings and the store replaced them with bread sticks. Not even remotely close to what was ordered. We let uber eats know but this is a store problem, not Uber Eats. All of the food was sealed shut and not tampered with. Very, very, very disappointed.
Food: 1
Service: 1
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