Food could be better, service could be better and restaurant could be cleaner.
Dustin Bradshaw
Clean and fresh ingredients. Line was a but slow, but otherwise a great option
Mia Sun
Subway added those screens like everyone else. The sandwiches are being made based on kiosk instructions, no personal feedback. Employees are hiding behind a wall of kiosks now. I hope this doesn't work for them and they remove them ASAP.
Atmosphere: 2
Food: 2
Service: 1
Stefan Gural
I don't blame the staff on site for my low rating. I blame the new electronic kiosk used for ordering your subs. I can understand why Subway would be implementing it, it's ordering system goes completely against everything that makes Subway Subway. The main thing about Subway is your ability to order your sub YOUR WAY. And while their new kiosk system does allow for customization of your sub order, it leaves no place for Special Instructions. For example, I like my sub with mayo first, cheese second, meat third, & toasted last. However, their default system means they will only make it meat first, cheese second, toasted third, & mayo last. There should be an option to build your sub from scratch, picking the ingredients you want in the order you want. That would the best way to make it YOUR WAY. Instead, you are left with the one & only way they choose to make it. Also, making your meal a combo defaults to a Small drink, but has NO OPTION to upgrade your drink to a Medium or Large. The whole system is backwards & needs an overhaul. Again, I had no fault with the staff behind the counter. They are just reading what's on the screen. My issue is with the poorly designed system that prevents my food from being made my way.
Atmosphere: 3
Food: 3
Service: 3
Scott Crawford
This four-star rating is based primarily on the hard-working staff, and their attention to detail. But I’d give corporate and local ownership a one-star rating for their “modernization” which lead to a factory-feel, assembly-line approach to customer service. Removal of the large menus and replacing human interaction with four large self-service monitors, leaves one feeling like a robot expecting 3D printed sandwiches. I realize this is probably cheaper in the long run, but it feels cheaper too, with a diminished sense of customer value. I also realize the digital age has turned many people into zombies who would rather not communicate with the staff, but those people can continue to place their digital orders via phone, as usual. The last thing I want to do is touch some dirty monitor that’s been handled by the “zombies” before me, right before the consumption of finger foods. Considering Purcellville has many other great lunch places, I don’t foresee being a continued local Subway customer.
Atmosphere: 1
Food: 5
Service: 5
Fisher Staub
Really nice staff and great food
Atmosphere: 5
Food: 5
Service: 5
Tomek Marciniak
The food is great, the issue I had is they charged me for a #99 Grand Slam ham when I ordered a regular footlong, which is roughly $4 more expensive, and even though I asked and received American cheese on the sandwich, they charged me for double meat and double provolone cheese, and refused to correct the price even though it wasn’t what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Andrew Bleiler
Don't know what to say other than that I showed a woman a coupon I had as soon as I started ordering, and she said she would apply it. Then when I got up to the register the SAME WOMAN refused to apply the exact same coupon. It's just kind of astonishing but at the same time on par for this place, not the first time I've had problems. It's like they're trying to piss you off.
How long does it take to put meatballs and cheese on a piece of bread? Apparently more than 20 mins.
Scott Marks
Great hometown Subway franchise. Staff is always super friendly.
Atmosphere: 5
Food: 5
Service: 5
Brad Clohan
Just picked up my sub, even confirmed with the lady that the sub contained the spicy peppers I requested since they don’t put it on their website, she said they were there. Not there. Special instructions were even circled. I wouldn’t be wasting my time complaining about this if it was the first time. It is literally every single time hence me waiting to ask if my online order contains the simple special request. So ridiculous. Why even circle it if you don’t even do it.
Food could be better, service could be better and restaurant could be cleaner.
Clean and fresh ingredients. Line was a but slow, but otherwise a great option
Subway added those screens like everyone else. The sandwiches are being made based on kiosk instructions, no personal feedback. Employees are hiding behind a wall of kiosks now. I hope this doesn't work for them and they remove them ASAP.
Atmosphere: 2
Food: 2
Service: 1
I don't blame the staff on site for my low rating. I blame the new electronic kiosk used for ordering your subs. I can understand why Subway would be implementing it, it's ordering system goes completely against everything that makes Subway Subway. The main thing about Subway is your ability to order your sub YOUR WAY. And while their new kiosk system does allow for customization of your sub order, it leaves no place for Special Instructions. For example, I like my sub with mayo first, cheese second, meat third, & toasted last. However, their default system means they will only make it meat first, cheese second, toasted third, & mayo last. There should be an option to build your sub from scratch, picking the ingredients you want in the order you want. That would the best way to make it YOUR WAY. Instead, you are left with the one & only way they choose to make it. Also, making your meal a combo defaults to a Small drink, but has NO OPTION to upgrade your drink to a Medium or Large. The whole system is backwards & needs an overhaul. Again, I had no fault with the staff behind the counter. They are just reading what's on the screen. My issue is with the poorly designed system that prevents my food from being made my way.
Atmosphere: 3
Food: 3
Service: 3
This four-star rating is based primarily on the hard-working staff, and their attention to detail. But I’d give corporate and local ownership a one-star rating for their “modernization” which lead to a factory-feel, assembly-line approach to customer service. Removal of the large menus and replacing human interaction with four large self-service monitors, leaves one feeling like a robot expecting 3D printed sandwiches. I realize this is probably cheaper in the long run, but it feels cheaper too, with a diminished sense of customer value. I also realize the digital age has turned many people into zombies who would rather not communicate with the staff, but those people can continue to place their digital orders via phone, as usual. The last thing I want to do is touch some dirty monitor that’s been handled by the “zombies” before me, right before the consumption of finger foods. Considering Purcellville has many other great lunch places, I don’t foresee being a continued local Subway customer.
Atmosphere: 1
Food: 5
Service: 5
Really nice staff and great food
Atmosphere: 5
Food: 5
Service: 5
The food is great, the issue I had is they charged me for a #99 Grand Slam ham when I ordered a regular footlong, which is roughly $4 more expensive, and even though I asked and received American cheese on the sandwich, they charged me for double meat and double provolone cheese, and refused to correct the price even though it wasn’t what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Don't know what to say other than that I showed a woman a coupon I had as soon as I started ordering, and she said she would apply it. Then when I got up to the register the SAME WOMAN refused to apply the exact same coupon. It's just kind of astonishing but at the same time on par for this place, not the first time I've had problems. It's like they're trying to piss you off.
Atmosphere: 3
Food: 2
Service: 1
Very good
Atmosphere: 4
Food: 4
Service: 4
Good and healthy food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always
Atmosphere: 5
Food: 5
Service: 5
How long does it take to put meatballs and cheese on a piece of bread? Apparently more than 20 mins.
Great hometown Subway franchise. Staff is always super friendly.
Atmosphere: 5
Food: 5
Service: 5
Just picked up my sub, even confirmed with the lady that the sub contained the spicy peppers I requested since they don’t put it on their website, she said they were there. Not there. Special instructions were even circled. I wouldn’t be wasting my time complaining about this if it was the first time. It is literally every single time hence me waiting to ask if my online order contains the simple special request. So ridiculous. Why even circle it if you don’t even do it.
Good fast service.
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