I didn’t even get to get my food or anything. My daughter placed an order online at around 1:45. The order said it would be ready at 2:05 which is bogus in the first place but oh well. I didn’t realize it was going to take 20 minutes and i just didn’t have time for that so i attempted to call the store so i could cancel the order for her. I called the store 5 separate times and they never answered. So i cant go and get the order because i work at 2, and my daughter isn’t old enough to get it by herself. I’m very dissatisfied with this entire online experience. Why would it take 20 minutes when it usually takes 2? Why did nobody answer my call? It’s just a bit frustrating because i doubt i’ll be able to get that 8$ back. I usually love subway and have been eating at this specific location forever, they rarely make mistakes. But this one is very annoying and just seems lazy. Unless they are understaffed. The photos are just proof i called and did not get answered.
Atmosphere: 2
Food: 1
Service: 1
Tammy Collins
All the employees needed to do was read my order, which was placed through the Subway app, but they neglected to get the order correct. I received the wrong kind of bread and I wanted my sandwich toasted. I will not use the app again….i will walk into the shop from now on to ensure I get my order how I want it.
Atmosphere: 1
Food: 1
Service: 1
I1548OQjeffreyc
Ordered #18 - BMT on Italian/cheese bread and the sandwich toasted. What I got was a cold sandwich on white bread. I probably won’t use the Subway app again. Better off going into the store and watch them make it. I live 15 minutes away from the store and I wasn’t about to go back.
Shawn Foley
Subway is always great but we tried to use the app to place an order. Spent 15 minutes getting it in (lots of unexpected guests) then it said nothing was in the bag. Then tried calling the store and no answer.
Atmosphere: 5
Food: 5
Service: 4
Eric Wright
Food could be better, service could be better and restaurant could be cleaner.
Atmosphere: 3
Food: 3
Service: 3
Dustin Bradshaw
Clean and fresh ingredients. Line was a but slow, but otherwise a great option
M5084YYrichh
The bread was stale on both sandwiches. My wife didn’t even eat hers. So before you leave with your sandwich make sure you don’t have stale bread.
Mia Sun
Subway added those screens like everyone else. The sandwiches are being made based on kiosk instructions, no personal feedback. Employees are hiding behind a wall of kiosks now. I hope this doesn't work for them and they remove them ASAP.
Atmosphere: 2
Food: 2
Service: 1
Stefan Gural
I don't blame the staff on site for my low rating. I blame the new electronic kiosk used for ordering your subs. I can understand why Subway would be implementing it, it's ordering system goes completely against everything that makes Subway Subway. The main thing about Subway is your ability to order your sub YOUR WAY. And while their new kiosk system does allow for customization of your sub order, it leaves no place for Special Instructions. For example, I like my sub with mayo first, cheese second, meat third, & toasted last. However, their default system means they will only make it meat first, cheese second, toasted third, & mayo last. There should be an option to build your sub from scratch, picking the ingredients you want in the order you want. That would the best way to make it YOUR WAY. Instead, you are left with the one & only way they choose to make it. Also, making your meal a combo defaults to a Small drink, but has NO OPTION to upgrade your drink to a Medium or Large. The whole system is backwards & needs an overhaul. Again, I had no fault with the staff behind the counter. They are just reading what's on the screen. My issue is with the poorly designed system that prevents my food from being made my way.
Atmosphere: 3
Food: 3
Service: 3
Scott Crawford
This four-star rating is based primarily on the hard-working staff, and their attention to detail. But I’d give corporate and local ownership a one-star rating for their “modernization” which lead to a factory-feel, assembly-line approach to customer service. Removal of the large menus and replacing human interaction with four large self-service monitors, leaves one feeling like a robot expecting 3D printed sandwiches. I realize this is probably cheaper in the long run, but it feels cheaper too, with a diminished sense of customer value. I also realize the digital age has turned many people into zombies who would rather not communicate with the staff, but those people can continue to place their digital orders via phone, as usual. The last thing I want to do is touch some dirty monitor that’s been handled by the “zombies” before me, right before the consumption of finger foods. Considering Purcellville has many other great lunch places, I don’t foresee being a continued local Subway customer.
The food is great, the issue I had is they charged me for a #99 Grand Slam ham when I ordered a regular footlong, which is roughly $4 more expensive, and even though I asked and received American cheese on the sandwich, they charged me for double meat and double provolone cheese, and refused to correct the price even though it wasn’t what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Andrew Bleiler
Don't know what to say other than that I showed a woman a coupon I had as soon as I started ordering, and she said she would apply it. Then when I got up to the register the SAME WOMAN refused to apply the exact same coupon. It's just kind of astonishing but at the same time on par for this place, not the first time I've had problems. It's like they're trying to piss you off.
I didn’t even get to get my food or anything. My daughter placed an order online at around 1:45. The order said it would be ready at 2:05 which is bogus in the first place but oh well. I didn’t realize it was going to take 20 minutes and i just didn’t have time for that so i attempted to call the store so i could cancel the order for her. I called the store 5 separate times and they never answered. So i cant go and get the order because i work at 2, and my daughter isn’t old enough to get it by herself. I’m very dissatisfied with this entire online experience. Why would it take 20 minutes when it usually takes 2? Why did nobody answer my call? It’s just a bit frustrating because i doubt i’ll be able to get that 8$ back. I usually love subway and have been eating at this specific location forever, they rarely make mistakes. But this one is very annoying and just seems lazy. Unless they are understaffed. The photos are just proof i called and did not get answered.
Atmosphere: 2
Food: 1
Service: 1
All the employees needed to do was read my order, which was placed through the Subway app, but they neglected to get the order correct. I received the wrong kind of bread and I wanted my sandwich toasted. I will not use the app again….i will walk into the shop from now on to ensure I get my order how I want it.
Atmosphere: 1
Food: 1
Service: 1
Ordered #18 - BMT on Italian/cheese bread and the sandwich toasted. What I got was a cold sandwich on white bread. I probably won’t use the Subway app again. Better off going into the store and watch them make it. I live 15 minutes away from the store and I wasn’t about to go back.
Subway is always great but we tried to use the app to place an order. Spent 15 minutes getting it in (lots of unexpected guests) then it said nothing was in the bag. Then tried calling the store and no answer.
Atmosphere: 5
Food: 5
Service: 4
Food could be better, service could be better and restaurant could be cleaner.
Atmosphere: 3
Food: 3
Service: 3
Clean and fresh ingredients. Line was a but slow, but otherwise a great option
The bread was stale on both sandwiches. My wife didn’t even eat hers. So before you leave with your sandwich make sure you don’t have stale bread.
Subway added those screens like everyone else. The sandwiches are being made based on kiosk instructions, no personal feedback. Employees are hiding behind a wall of kiosks now. I hope this doesn't work for them and they remove them ASAP.
Atmosphere: 2
Food: 2
Service: 1
I don't blame the staff on site for my low rating. I blame the new electronic kiosk used for ordering your subs. I can understand why Subway would be implementing it, it's ordering system goes completely against everything that makes Subway Subway. The main thing about Subway is your ability to order your sub YOUR WAY. And while their new kiosk system does allow for customization of your sub order, it leaves no place for Special Instructions. For example, I like my sub with mayo first, cheese second, meat third, & toasted last. However, their default system means they will only make it meat first, cheese second, toasted third, & mayo last. There should be an option to build your sub from scratch, picking the ingredients you want in the order you want. That would the best way to make it YOUR WAY. Instead, you are left with the one & only way they choose to make it. Also, making your meal a combo defaults to a Small drink, but has NO OPTION to upgrade your drink to a Medium or Large. The whole system is backwards & needs an overhaul. Again, I had no fault with the staff behind the counter. They are just reading what's on the screen. My issue is with the poorly designed system that prevents my food from being made my way.
Atmosphere: 3
Food: 3
Service: 3
This four-star rating is based primarily on the hard-working staff, and their attention to detail. But I’d give corporate and local ownership a one-star rating for their “modernization” which lead to a factory-feel, assembly-line approach to customer service. Removal of the large menus and replacing human interaction with four large self-service monitors, leaves one feeling like a robot expecting 3D printed sandwiches. I realize this is probably cheaper in the long run, but it feels cheaper too, with a diminished sense of customer value. I also realize the digital age has turned many people into zombies who would rather not communicate with the staff, but those people can continue to place their digital orders via phone, as usual. The last thing I want to do is touch some dirty monitor that’s been handled by the “zombies” before me, right before the consumption of finger foods. Considering Purcellville has many other great lunch places, I don’t foresee being a continued local Subway customer.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Really nice staff and great food
Atmosphere: 5
Food: 5
Service: 5
The food is great, the issue I had is they charged me for a #99 Grand Slam ham when I ordered a regular footlong, which is roughly $4 more expensive, and even though I asked and received American cheese on the sandwich, they charged me for double meat and double provolone cheese, and refused to correct the price even though it wasn’t what I ordered.
Atmosphere: 3
Food: 2
Service: 1
Don't know what to say other than that I showed a woman a coupon I had as soon as I started ordering, and she said she would apply it. Then when I got up to the register the SAME WOMAN refused to apply the exact same coupon. It's just kind of astonishing but at the same time on par for this place, not the first time I've had problems. It's like they're trying to piss you off.
Atmosphere: 3
Food: 2
Service: 1
Very good
Atmosphere: 4
Food: 4
Service: 4
Good and healthy food
Atmosphere: 5
Food: 5
Service: 5
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