I get that fast food is juggling mobile orders and in person orders. I really do get that. However, if you're going to struggle with the amount of mobile orders to the point of making in-person customers wait a ridiculous amount of time, hire more people. Assign 1 or 2 employees to mobile, and 1 to the counter. There has now been multiple times where the screen is lit up with mobile orders, but there's a line at the counter being ignored. Quantico's food and drink options are terrible (compared to most other bases), but I had higher hopes for DD.
Atmosphere: 2
Food: 2
Service: 1
Rachel McMullen
They don't make donuts after 12pm
Atmosphere: 5
Food: 1
Service: 5
Logan Samuel
Usually I don’t leave bad reviews on businesses when something wasn’t right but here I am. This has to be one of the worst Dunkin’s I have ever been to. For one, I placed a mobile order that clearly says an Egg and Cheese on a Criossant with WHITE CHEDDAR!! NOT AMERICAN CHEESE!! I understand this happening once maybe twice but this happened four times already. And I know that I should’ve said something after the second time but by the time i realized it was wrong, it’s too late. Second, I’ve had one glazed donut one time and it was STALE. I don’t care about the donut being warm but at least throw away the donuts that feel hard as a rock. So either close this place down or fired all of the current employees and hire new ones and be more strict on training because this is ridiculous. And the other reviews were not kidding when they also said that this was the worst Dunkin they’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Wendy Logan
Great avocado toqst!
Lisa Pritchard
We don’t come on base very often and we decided to get a treat for the kids for being good at the doctors. Seriously the worst Dunkin’ Donuts I’ve ever been to. We got a dozen donuts and when we got home about 15 minutes later to eat them, we realized they were stale. What a waste of money, I just threw them all in the trash.
Joseph Plasse
The worst Dunkin donuts I have ever experienced. Donuts were stale, staff were not engaged, and they looked like they yearned for the sweet release of death! The bathroom was off-limits to guests. Donuts frosting was melting to do the temperature. Avoid this DD at allcost, I would rather eat my shoes.
Atmosphere: 1
Food: 1
Service: 1
tricia dodds
I stop at this Quantico Dunkin nearly EVERY day. The staff is always courteous and pleasant. My wait time is usually just a couple minutes. Most of them have my specific daily order memorized! They are all awesome!
Atmosphere: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Egg and Cheese
E Houston
This particular Dunkin location:Smoketown Road, Woodbridge VA 22193.Most of the employees greet you and than you with such beautiful smiles. One young man always says to me when I leave a tip "Thank you! I appreciate you!"With a beautiful smile upon his face. I'm a regular and I've noticed when he works, all customers are greeted the same way by him.
Atmosphere: 5
Food: 5
Service: 5
Larry Chadwell
The employee's would not even look at me when I was at the register. Best to order online here.
No coffee or donuts available at 4:34pm. They close at 5pm. That's why we can't keep business on base.
Atmosphere: 1
Food: 1
Service: 1
Michael Yankovich
Went here on Christmas Eve. Great location (inside the exchange). Hung out w/ some coffee while my family did some last second shopping. Very friendly staff….
Atmosphere: 5
Food: 5
Service: 5
Porscha Williams
Who makes the tea at this location?!The sweet tea is awful.
Jullia Tran
Today May/14 i had order 1 croissant back pepper bacon but the staffs said that no more croissant so i ask just give me normal sandwich and they give me like this until i open it on i95 and i couldn’t come back . The drink is no test. Totally not same the quality i got in another Dunkin Donut. Somethings wrong with the staff. And how i can eat like this for my mother ‘s day.
Laris
Not the cleanest or nicest Dunkin I've ever been to. The food took awhile to come out and didn't taste that great. My iced matcha latte definitely tasted off and so did the cream cheese for my bagel. Thankfully I was just visiting and I won't likely be coming back here. If I ever do have to stop again I will not be coming back to this location.
I get that fast food is juggling mobile orders and in person orders. I really do get that. However, if you're going to struggle with the amount of mobile orders to the point of making in-person customers wait a ridiculous amount of time, hire more people. Assign 1 or 2 employees to mobile, and 1 to the counter. There has now been multiple times where the screen is lit up with mobile orders, but there's a line at the counter being ignored. Quantico's food and drink options are terrible (compared to most other bases), but I had higher hopes for DD.
Atmosphere: 2
Food: 2
Service: 1
They don't make donuts after 12pm
Atmosphere: 5
Food: 1
Service: 5
Usually I don’t leave bad reviews on businesses when something wasn’t right but here I am. This has to be one of the worst Dunkin’s I have ever been to. For one, I placed a mobile order that clearly says an Egg and Cheese on a Criossant with WHITE CHEDDAR!! NOT AMERICAN CHEESE!! I understand this happening once maybe twice but this happened four times already. And I know that I should’ve said something after the second time but by the time i realized it was wrong, it’s too late. Second, I’ve had one glazed donut one time and it was STALE. I don’t care about the donut being warm but at least throw away the donuts that feel hard as a rock. So either close this place down or fired all of the current employees and hire new ones and be more strict on training because this is ridiculous. And the other reviews were not kidding when they also said that this was the worst Dunkin they’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Great avocado toqst!
We don’t come on base very often and we decided to get a treat for the kids for being good at the doctors. Seriously the worst Dunkin’ Donuts I’ve ever been to. We got a dozen donuts and when we got home about 15 minutes later to eat them, we realized they were stale. What a waste of money, I just threw them all in the trash.
The worst Dunkin donuts I have ever experienced. Donuts were stale, staff were not engaged, and they looked like they yearned for the sweet release of death! The bathroom was off-limits to guests. Donuts frosting was melting to do the temperature. Avoid this DD at allcost, I would rather eat my shoes.
Atmosphere: 1
Food: 1
Service: 1
I stop at this Quantico Dunkin nearly EVERY day. The staff is always courteous and pleasant. My wait time is usually just a couple minutes. Most of them have my specific daily order memorized! They are all awesome!
Atmosphere: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Egg and Cheese
This particular Dunkin location:Smoketown Road, Woodbridge VA 22193.Most of the employees greet you and than you with such beautiful smiles. One young man always says to me when I leave a tip "Thank you! I appreciate you!"With a beautiful smile upon his face. I'm a regular and I've noticed when he works, all customers are greeted the same way by him.
Atmosphere: 5
Food: 5
Service: 5
The employee's would not even look at me when I was at the register. Best to order online here.
This is the worst Dunkin they are so slow
Restaurantji Recommends
No coffee or donuts available at 4:34pm. They close at 5pm. That's why we can't keep business on base.
Atmosphere: 1
Food: 1
Service: 1
Went here on Christmas Eve. Great location (inside the exchange). Hung out w/ some coffee while my family did some last second shopping. Very friendly staff….
Atmosphere: 5
Food: 5
Service: 5
Who makes the tea at this location?!The sweet tea is awful.
Today May/14 i had order 1 croissant back pepper bacon but the staffs said that no more croissant so i ask just give me normal sandwich and they give me like this until i open it on i95 and i couldn’t come back . The drink is no test.
Totally not same the quality i got in another Dunkin Donut.
Somethings wrong with the staff. And how i can eat like this for my mother ‘s day.
Not the cleanest or nicest Dunkin I've ever been to. The food took awhile to come out and didn't taste that great. My iced matcha latte definitely tasted off and so did the cream cheese for my bagel. Thankfully I was just visiting and I won't likely be coming back here. If I ever do have to stop again I will not be coming back to this location.
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