I love the Ghost Pepper Ranch Chicken sandwich!!! It's always my go-to for a quick dinner. Their Big Bacon Classic is also delish!!!
Atmosphere: 5
Food: 5
Service: 5
Jesse Mullins
If I could give a zero, I definitely would the staff were kinda rude. My fries were cold, and my burger was all messed up like they just threw it together and didn't care where it ended up honestly. My girlfriend got a taco salad and it was literally chili threw on a bed of lettuce.
Consistently Disappointed
I don’t usually leave reviews, but my experiences at the Wendy’s in Richlands have been so frustrating that I need to speak up. Every time I order, something goes wrong. My order is incredibly simple: a sandwich with only ketchup and pickles. Yet, almost every weekend for months, my burger has been wrong.
Sometimes it comes with onions and mayonnaise, other times it’s loaded with everything that’s supposed to come on the burger. It’s as if no one is even reading the order. I should have learned to check my food before leaving, but I don’t think I should have to when I’ve been clear about what I want.
It’s incredibly frustrating to get all the way home, realize the mistake, and have to drive back to fix it. I like Wendy’s food when it’s done right, but this location’s inability to follow basic instructions is making it hard to stay a loyal customer.
Shawn Looney
Worst I’ve ever had waited 30 minutes on food it was cold ordered chili waited 30 min just to be told didn’t have any never goin back and will spread it around
Randy Brown
Good warm fresh food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
Stephen Addair
We were only customers in there but service was great and food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries
Jacob Hess
The staff here are always super friendly and even go out of there way to fix your food the way you like it never complaining
Atmosphere: 5
Food: 5
Service: 5
Kathy Alley
Too pricey
Atmosphere: 3
Food: 3
Service: 4
aaron lytton
took forever for the food, had a curly white hair in the baconator fries and the burger wasn’t even close to right.
Atmosphere: 1
Food: 1
Service: 1
Nestled Ravens
All of our food was completely RAW and SQUISHY! I couldn't let my family eat. So glad we checked before handing out. And this was a $70 order! Thankfully DoorDash made it right with refund when showing them picture proof. This place should be shut down! We have tried this location when first moving to the area 2 years ago. It was horrible then also and dirty. Employees not washing hands after using restroom! Needless to say, it’s only gotten worse! Will never try this specific location again. One in pounding mill is great!
Place was dirty,food was disgusting and wrong,dumped out fries and reused containers, but the place smelled like a outhouse on a hot summer day and they argued with me about a refund they don't deserve stars they should be closed by health
Atmosphere: 1
Food: 1
Service: 1
Janice Dale
Kid-friendliness: Definitely a kid friendly place..
Wheelchair accessibility: Doors are still a little tough for wheelchairs to squeeze through but tables are also chair accessible..
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Eric Tackett
Staff here are never friendly when I go through drive through.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chili
Eric
Staff here are never friendly when I go through drive through.
Atmosphere: 1
Food: 4
Service: 1
Amy Jordan
Very easy ordering. Employees are nice and listen to what you want.
Wheelchair accessibility: Wheelchair ♿️ accessible to inside store and bathrooms
I love the Ghost Pepper Ranch Chicken sandwich!!! It's always my go-to for a quick dinner. Their Big Bacon Classic is also delish!!!
Atmosphere: 5
Food: 5
Service: 5
If I could give a zero, I definitely would the staff were kinda rude. My fries were cold, and my burger was all messed up like they just threw it together and didn't care where it ended up honestly. My girlfriend got a taco salad and it was literally chili threw on a bed of lettuce.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco Salad, Cheese Fries, Hamburger
Consistently Disappointed I don’t usually leave reviews, but my experiences at the Wendy’s in Richlands have been so frustrating that I need to speak up. Every time I order, something goes wrong. My order is incredibly simple: a sandwich with only ketchup and pickles. Yet, almost every weekend for months, my burger has been wrong. Sometimes it comes with onions and mayonnaise, other times it’s loaded with everything that’s supposed to come on the burger. It’s as if no one is even reading the order. I should have learned to check my food before leaving, but I don’t think I should have to when I’ve been clear about what I want. It’s incredibly frustrating to get all the way home, realize the mistake, and have to drive back to fix it. I like Wendy’s food when it’s done right, but this location’s inability to follow basic instructions is making it hard to stay a loyal customer.
Worst I’ve ever had waited 30 minutes on food it was cold ordered chili waited 30 min just to be told didn’t have any never goin back and will spread it around
Good warm fresh food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries
We were only customers in there but service was great and food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries
The staff here are always super friendly and even go out of there way to fix your food the way you like it never complaining
Atmosphere: 5
Food: 5
Service: 5
Too pricey
Atmosphere: 3
Food: 3
Service: 4
took forever for the food, had a curly white hair in the baconator fries and the burger wasn’t even close to right.
Atmosphere: 1
Food: 1
Service: 1
All of our food was completely RAW and SQUISHY! I couldn't let my family eat. So glad we checked before handing out. And this was a $70 order! Thankfully DoorDash made it right with refund when showing them picture proof. This place should be shut down! We have tried this location when first moving to the area 2 years ago. It was horrible then also and dirty. Employees not washing hands after using restroom! Needless to say, it’s only gotten worse! Will never try this specific location again. One in pounding mill is great!
Food: 1
Restaurantji Recommends
Place was dirty,food was disgusting and wrong,dumped out fries and reused containers, but the place smelled like a outhouse on a hot summer day and they argued with me about a refund they don't deserve stars they should be closed by health
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: Definitely a kid friendly place..
Wheelchair accessibility: Doors are still a little tough for wheelchairs to squeeze through but tables are also chair accessible..
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts
Staff here are never friendly when I go through drive through.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chili
Staff here are never friendly when I go through drive through.
Atmosphere: 1
Food: 4
Service: 1
Very easy ordering. Employees are nice and listen to what you want.
Wheelchair accessibility: Wheelchair ♿️ accessible to inside store and bathrooms
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Classic Chocolate Frosty, Wendy’S Baked Potatoes, Chili, Cheese Fries, Summer Strawberry Salad, Double Stack Biggie Bag, Wendy's Fresh-Made Salads
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