Worst experience, my sub was cold. No options at all. Don't visit
Food: 1
Service: 1
Tiffany Larner
Fast, friendly and cute service this morning! Wish the cookies would have been done’
Atmosphere: 5
Food: 3
Service: 5
Juan Ontiveros
On October 20, 2025, I visited Subway Store #16846-0 and placed an order for two 12-inch subs and two 6-inch subs.
I have been a loyal Subway customer for many years, but this visit was by far the worst experience I’ve ever had. Upon entering, I immediately noticed that the windows and food display glass were visibly dirty, and there were flies inside the restaurant, including inside the cookie display case. The overall environment appeared unsanitary, and the food itself looked like it was in poor and possibly expired condition. There were crumbs and food debris scattered throughout the preparation area, and the cutting boards appeared unclean.
Additionally, the staff member who assisted me was unprofessional and unfriendly. I waited several minutes before being acknowledged, and when I was finally helped, I was met with a poor attitude. When checking out, the cashier overcharged me — I ordered two 12-inch subs and two 6-inch subs, but was charged for three 12-inch subs and one 6-inch sub.
Due to the restaurant’s unsanitary condition and overall experience, my family and I did not eat the food, as we were concerned for our health and safety. I am therefore requesting a full refund for this order.
Please investigate this location immediately, as it presents serious food safety concerns that could put customers at risk.
Thank you for your time and prompt attention to this matter. I look forward to your response and confirmation of my refund.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Meade
I ordered the Subway Club footlong. My daughter picked it up for me. When I opened the sandwich, it was a joke!! Maybe 2 pieces of lunch meat. NO bacon, a couple of tiny slivers, which was supposed to pass as tomatoes. Bread so hard and dry it crumbled off in flakes. The extra black olives ended up being NO black olives, pickles were maybe 2 tiny discs. I was so pissed, I threw it in the trash and ordered delivery from Wawa (excellent chicken corn chowder and ham and turkey club sandwich!! BTW) AND I spent almost $16 for this Subway crap including a $2 tip!!?? Never again!
The picture beside of the Subway joke is what a club should look like! And, hot and fresh!!
Atmosphere: 1
Food: 1
Service: 1
Roxann Pickett
I went to subway for lunch, haven't been there in about 3yrs. The vegetables in the case were so wilted it was if they've been setting out for days. I got my sandwich came home and gave part of it to my dog. The rest I threw away.I only live a short way from there. My steak and cheese was absolutely cold as well. The quality of the food was unpleasent. I was afraid to get food poisoning. They won't see me there any more. YUCK!!!
Atmosphere: 1
Food: 1
Service: 1
Kali
very uncomfortable environment.. boys at the counter loudly playing and singing inappropriate music.. one was singing along also saying derogatory words. all infront of my 9 yr old cousin and family. jacob was nice though.
Atmosphere: 1
Food: 5
Service: 4
Sandra Leis
Food was fine for the most part, service was slow and not super friendly. Music that was playing was inappropriate for a professional establishment.
Atmosphere: 1
Food: 3
Service: 2
Rose Gibbs
Stopped here while on the road because I wanted to try the sweet onion teriyaki chicken which is the current Tuesday 6.99 special. We're going to break it down below:
The good: sandwich maker and cashier were polite and professional. Veggies on the sandwich were crunchy and appeared fresh(ish).
The bad: the sandwich is supposed to be a HOT sandwich, I got a mildly warm sandwich where the cheese was partially melted and the chicken was COLD. Needless to say, I did not enjoy the sandwich, plus all the chunks of already sauced chicken kept falling out of the sandwich.
The DISGUSTING: the ladies bathroom looked like it hadn't been cleaned in weeks if not months. The sink was dingy with caked on grime and the toilet was just 🤢
Warning **** PICTURES BELOW****
Atmosphere: 1
Food: 2
Service: 3
Irene Burress
I ordered a BLT wrap with extra bacon and this is what I get... 2 pieces of bacon and bad lettuce!!! And to think I added a tip on my online order..
Lamont Smith
online promo code FLBOGO wasn’t honored. Terrible experience. I made a huge mistake eating here. (Attempting). I think they used a can of ravioli as the base of my sub. I thought the meatballs were chunks of . I don’t know if the Parmesan cheese or the meatballs were aged longer. But hey that recipe isn’t working. I ended up curb stomping this sandwich obviously. Hopefully a snow plow will finish the rest of it before an animal gets hurt
Good sandwiches. As far as Subways go, this is a good store
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Subway Club
Dee
Food was not good or fresh. Subway Club and the roast beef was balled up on the sandwich. Did not toast the cheese, just a mess. I was not going to eat this at all and I got a refund. Even the cookies were nasty (how the cookies be nasty too?) Just ridiculous
Food: 1
Mary Fletcher Jones
Usually, I like Subway, but this shop should be closed down and deep cleaned and the staff retrained before someone becomes very sick. I was there two weeks ago. Three young people were staffing the restaurant at the time. One appeared to be a manager. They were polite, and to be charitable, perhaps they would do a good job if they had been properly trained and managed in basic restaurant hygiene. Yet, you would think even some basic common sense would inform them that you just don't open a business to the public in this kind of condition. This was the dirtiest restaurant I have ever been to IN MY LIFE of six decades. Given what the public area looked like, I shudder to think what the food prep area in the back is like. I entered the ladies restroom to wash my hands after I ordered. The men's room was out of order so my son had to use the ladies room, too. If I had gone to the bathroom FIRST, I would have walked out without ordering. I should have just left, anyway. It was evident that the restroom had not been cleaned in a VERY long time. It shocks me that the staff may use it. The toilet was covered with dry fecal matter. The floors and sink and door were absolutely filthy. The sink was CRUSTED over with dirty and soap scum in the basin and everywhere. The dining room was almost just as bad as the restrooms. There was trash on the floors. Every table surface was dirty. The drink station was a dirty, sticky mess. The floor was dirty and dusty and did not appear to have been swept, much less mopped at any recent time, dust bunnies in all crevices. Not ONE surface in this place was passably clean.
Atmosphere: 1
Food: 1
Service: 2
Jasmyn Newman
Ordered Ahead, asked for order, did not receive order and got completely ignored. No one else in store, just completely ignored. Waited 10mins for my sandwich that was pre-made before i arrived. After raising my voice, I finally got my order. They didn’t apologize nor say a word to me. Skinny white male was talking to friends when I arrived and then his friends left and he went to the back after asking for my pickup order. A girl came out and gave the order. Horrible customer service and poor quality in food. Completely ice cold and not up to standards.
Atmosphere: 1
Food: 1
Service: 1
Matthew Toman
My sandwich was cold and sitting on the counter waited 15 mins for my subs way it was already ready fire the white dude working the closing shift on July 28th he was more worried about his friends than my food
Worst experience, my sub was cold. No options at all. Don't visit
Food: 1
Service: 1
Fast, friendly and cute service this morning! Wish the cookies would have been done’
Atmosphere: 5
Food: 3
Service: 5
On October 20, 2025, I visited Subway Store #16846-0 and placed an order for two 12-inch subs and two 6-inch subs.
I have been a loyal Subway customer for many years, but this visit was by far the worst experience I’ve ever had. Upon entering, I immediately noticed that the windows and food display glass were visibly dirty, and there were flies inside the restaurant, including inside the cookie display case. The overall environment appeared unsanitary, and the food itself looked like it was in poor and possibly expired condition. There were crumbs and food debris scattered throughout the preparation area, and the cutting boards appeared unclean.
Additionally, the staff member who assisted me was unprofessional and unfriendly. I waited several minutes before being acknowledged, and when I was finally helped, I was met with a poor attitude. When checking out, the cashier overcharged me — I ordered two 12-inch subs and two 6-inch subs, but was charged for three 12-inch subs and one 6-inch sub.
Due to the restaurant’s unsanitary condition and overall experience, my family and I did not eat the food, as we were concerned for our health and safety. I am therefore requesting a full refund for this order.
Please investigate this location immediately, as it presents serious food safety concerns that could put customers at risk.
Thank you for your time and prompt attention to this matter. I look forward to your response and confirmation of my refund.
Atmosphere: 1
Food: 1
Service: 1
I ordered the Subway Club footlong. My daughter picked it up for me. When I opened the sandwich, it was a joke!! Maybe 2 pieces of lunch meat. NO bacon, a couple of tiny slivers, which was supposed to pass as tomatoes. Bread so hard and dry it crumbled off in flakes. The extra black olives ended up being NO black olives, pickles were maybe 2 tiny discs. I was so pissed, I threw it in the trash and ordered delivery from Wawa (excellent chicken corn chowder and ham and turkey club sandwich!! BTW) AND I spent almost $16 for this Subway crap including a $2 tip!!?? Never again!
The picture beside of the Subway joke is what a club should look like! And, hot and fresh!!
Atmosphere: 1
Food: 1
Service: 1
I went to subway for lunch, haven't been there in about 3yrs. The vegetables in the case were so wilted it was if they've been setting out for days. I got my sandwich came home and gave part of it to my dog. The rest I threw away.I only live a short way from there. My steak and cheese was absolutely cold as well. The quality of the food was unpleasent. I was afraid to get food poisoning. They won't see me there any more. YUCK!!!
Atmosphere: 1
Food: 1
Service: 1
very uncomfortable environment.. boys at the counter loudly playing and singing inappropriate music.. one was singing along also saying derogatory words. all infront of my 9 yr old cousin and family. jacob was nice though.
Atmosphere: 1
Food: 5
Service: 4
Food was fine for the most part, service was slow and not super friendly. Music that was playing was inappropriate for a professional establishment.
Atmosphere: 1
Food: 3
Service: 2
Stopped here while on the road because I wanted to try the sweet onion teriyaki chicken which is the current Tuesday 6.99 special. We're going to break it down below:
The good: sandwich maker and cashier were polite and professional. Veggies on the sandwich were crunchy and appeared fresh(ish).
The bad: the sandwich is supposed to be a HOT sandwich, I got a mildly warm sandwich where the cheese was partially melted and the chicken was COLD. Needless to say, I did not enjoy the sandwich, plus all the chunks of already sauced chicken kept falling out of the sandwich.
The DISGUSTING: the ladies bathroom looked like it hadn't been cleaned in weeks if not months. The sink was dingy with caked on grime and the toilet was just 🤢
Warning **** PICTURES BELOW****
Atmosphere: 1
Food: 2
Service: 3
I ordered a BLT wrap with extra bacon and this is what I get... 2 pieces of bacon and bad lettuce!!! And to think I added a tip on my online order..
online promo code FLBOGO wasn’t honored. Terrible experience. I made a huge mistake eating here. (Attempting). I think they used a can of ravioli as the base of my sub. I thought the meatballs were chunks of . I don’t know if the Parmesan cheese or the meatballs were aged longer. But hey that recipe isn’t working. I ended up curb stomping this sandwich obviously. Hopefully a snow plow will finish the rest of it before an animal gets hurt
Restaurantji Recommends
Good sandwiches. As far as Subways go, this is a good store
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Subway Club
Food was not good or fresh. Subway Club and the roast beef was balled up on the sandwich. Did not toast the cheese, just a mess. I was not going to eat this at all and I got a refund. Even the cookies were nasty (how the cookies be nasty too?) Just ridiculous
Food: 1
Usually, I like Subway, but this shop should be closed down and deep cleaned and the staff retrained before someone becomes very sick. I was there two weeks ago. Three young people were staffing the restaurant at the time. One appeared to be a manager. They were polite, and to be charitable, perhaps they would do a good job if they had been properly trained and managed in basic restaurant hygiene. Yet, you would think even some basic common sense would inform them that you just don't open a business to the public in this kind of condition. This was the dirtiest restaurant I have ever been to IN MY LIFE of six decades. Given what the public area looked like, I shudder to think what the food prep area in the back is like. I entered the ladies restroom to wash my hands after I ordered. The men's room was out of order so my son had to use the ladies room, too. If I had gone to the bathroom FIRST, I would have walked out without ordering. I should have just left, anyway. It was evident that the restroom had not been cleaned in a VERY long time. It shocks me that the staff may use it. The toilet was covered with dry fecal matter. The floors and sink and door were absolutely filthy. The sink was CRUSTED over with dirty and soap scum in the basin and everywhere. The dining room was almost just as bad as the restrooms. There was trash on the floors. Every table surface was dirty. The drink station was a dirty, sticky mess. The floor was dirty and dusty and did not appear to have been swept, much less mopped at any recent time, dust bunnies in all crevices. Not ONE surface in this place was passably clean.
Atmosphere: 1
Food: 1
Service: 2
Ordered Ahead, asked for order, did not receive order and got completely ignored. No one else in store, just completely ignored. Waited 10mins for my sandwich that was pre-made before i arrived. After raising my voice, I finally got my order. They didn’t apologize nor say a word to me. Skinny white male was talking to friends when I arrived and then his friends left and he went to the back after asking for my pickup order. A girl came out and gave the order. Horrible customer service and poor quality in food. Completely ice cold and not up to standards.
Atmosphere: 1
Food: 1
Service: 1
My sandwich was cold and sitting on the counter waited 15 mins for my subs way it was already ready fire the white dude working the closing shift on July 28th he was more worried about his friends than my food
Atmosphere: 1
Food: 1
Service: 1
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