Tried to mow grass this afternoon. Belt / pulley took a shit on the mower. Had dinner plans, but along with the mower, they took a shit as well. Took it (the mower) on to the shop, I hate getting up early, & this Sonic location, the South Hill, VA one, is just a short distance away. I was starving. I pulled into stall #10, pressed ye ole red button, & was promptly greeted with a lovely female voice.... only, apparently she couldn't fkn hear, didn't understand simple English, or had whatever size brain of hers on something other than my order. A #4 combo I say... no mayo, no pickle, add ketchup, mustard, & onion... 3 or 4 times... as I had to repeat & speak louder & louder due to her repeating to me incorrect order info. Then, informed they were out of onion... ok, no biggie, just ketchup and mustard please. No cheese? I'm asked. Wait a minute... a #4 is a double cheeseburger combo... of course I want cheese... Just no pickles or mayo... ok!... so I pay.
After a very brief wait... pretty cool there on timeliness... lovely Ashley brings out my order, & I proceed to exit the premises. Now, normally I don't (I KNOW, BUT I DON'T.... just follow along... but I believe these are competent individuals I'm dealing with... smfh) check my order. I did this time, shook my head, said some very choice words, out loud, and proceeded to do a big ole u'ey in the middle of rte 58, back to this aforementioned Sonic.
Upon reentering stall #10, I was recognized by a very great, friendly, jokable young man. He asked what was wrong... I showed him... IT WAS A SINGLE... & DRY AS THE SAHARA DESERT AS WELL....
He offered I keep it, hell no I replied, but he also offered making the correct burger.
It was scrumptious. As Samuel L said in Pulp Fiction... mmmmmm... that IS a TASTY burger. I washed it down with the lemonade from the combo order as I drove home.
Thank you, young sir, for your excellent customer service, & as long as no one spit on my burger, it was great.
Tighten ya girl up.
randy white
Slow service, however cashier was polite and food was good.
layne wilkinson
Sat in the area where you press the light for 10-15 minutes, when I decided to just go through the drive thru they had me wait for 10 more minutes before the guy came back to talk to me. When I finally got to place my order it took them 30 minutes to get through the car in front of me and then 10 minutes to get through me.This place is absolutely a joke!
D
good food. was a bit slow but worth it for good food
Megan Santy
This was the absolute worse experience I've had with any Sonic. waited over 10 to 15 minutes at stall #4 to have my order taken after I sat in the drive thru for 6 minutes. After waiting in the line and stall #4 I ended up back in the drive thru. There was already two cars in front that were waiting for their order. It took 2 minutes to order my food. Pull forward just for a lady to come the door and serve the vehicle in front of me two drinks. I moved forward behind a lady who I seen wave down 3 employees who ignored her every time they walked to the window. A guy came out and took my money after confirming my order and walked back in. about 5 minutes after that a car pulls up behind me in the line and the same guy who took my order came to hand the car behind me his drink and receipt and walked back in. The lady In front of me still trying to wave down the employees that still ignore her. after about 10 minutes of waving them down a young lady walks to the window and hands over two bags and walks away leaving the lady yet again waving down and yelling Hello. Finally the skinny kid with dreads came to the window and handed her 4 drinks. I see a bag being thrown on the counter before I pulled up. (My bag) I get to the window and the skinny kid with dreads hands over my bag. and I had to speak up and say I'm still waiting on my change and my drink. the kid pops his head back in and I can see and hear everything. he ask if "this is her change" and then proceeds to walk to the window to hand my watered down flat Dr Pepper and the change. I said I need my receipt as well. he steps back in and grabs the receipt to hand it to me.
Atmosphere: 1
Food: 1
Service: 1
Shawn Hill
They took way too long to bring the food. When they did, the order was wrong, and the food was cold.
The fries were missing. When the girl brought them out, it was a couple of extra small fies with tator tots mingled into the bag. Really!!!
I'm beginning to wonder why these people that do stuff like this are allowed to continue working. It's ridiculous and disrespectful to the customer.
I DO NOT RECOMMEND THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
Millertime KB
Took forever
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Mozzarella Sticks
José Munguia
The guys said “ hold on a second “ 25 minutes waited for no reason, never heard a thing from the guy, this was on Monday Nov. 25th at 6:15 pm. I’m pretty sure my business was not good enough for the restaurant.
Atmosphere: 1
Service: 1
Evan Ross
Coney and garlic bacon burger were both really good. Fries had a nice crunch on the outside while being properly soft on the inside. Could barely understood the server at the drive-in. Card swipe at the drive-in didn't work. 2 of 4 items I ordered were wrong
Atmosphere: 3
Food: 4
Service: 2
Jerry Whitfield
Place is nasty and slow worker just play around no wonder you get get you food in time sonic needs to go out of south hill
Horrible and slow service shouldn't have to wait 30 plus mins to pick up a door dash order that should already be prepared and ready to be picked up
Atmosphere: 1
Service: 1
Cheryl Lindsey
We ordered 2 double cheeseburgers. What we got was horrible! The burgers were so burnt up, dry and not fit to eat. This was on Sunday and they looked like they were cooked the day before and reheated! I don't know how people can live with themselves after doing this to people. Very sad.
ed boyd
ordered there, brought out the wrong food, quickly fixed when we told them. He was very nice. Recommend that you do not use their restrooms... wow
Atmosphere: 2
Food: 2
Service: 4
Anthony Sherrill
They forgot my marinara sauce but the waitress was too cute for me to call her back out to my shitty Ford escape
Cathy Anderson
Food is always good but it seems like they need more employees because they are always so busy.
Tried to mow grass this afternoon. Belt / pulley took a shit on the mower. Had dinner plans, but along with the mower, they took a shit as well. Took it (the mower) on to the shop, I hate getting up early, & this Sonic location, the South Hill, VA one, is just a short distance away. I was starving. I pulled into stall #10, pressed ye ole red button, & was promptly greeted with a lovely female voice.... only, apparently she couldn't fkn hear, didn't understand simple English, or had whatever size brain of hers on something other than my order. A #4 combo I say... no mayo, no pickle, add ketchup, mustard, & onion... 3 or 4 times... as I had to repeat & speak louder & louder due to her repeating to me incorrect order info. Then, informed they were out of onion... ok, no biggie, just ketchup and mustard please. No cheese? I'm asked. Wait a minute... a #4 is a double cheeseburger combo... of course I want cheese... Just no pickles or mayo... ok!... so I pay.
After a very brief wait... pretty cool there on timeliness... lovely Ashley brings out my order, & I proceed to exit the premises. Now, normally I don't (I KNOW, BUT I DON'T.... just follow along... but I believe these are competent individuals I'm dealing with... smfh) check my order. I did this time, shook my head, said some very choice words, out loud, and proceeded to do a big ole u'ey in the middle of rte 58, back to this aforementioned Sonic.
Upon reentering stall #10, I was recognized by a very great, friendly, jokable young man. He asked what was wrong... I showed him... IT WAS A SINGLE... & DRY AS THE SAHARA DESERT AS WELL....
He offered I keep it, hell no I replied, but he also offered making the correct burger.
It was scrumptious. As Samuel L said in Pulp Fiction... mmmmmm... that IS a TASTY burger. I washed it down with the lemonade from the combo order as I drove home.
Thank you, young sir, for your excellent customer service, & as long as no one spit on my burger, it was great.
Tighten ya girl up.
Slow service, however cashier was polite and food was good.
Sat in the area where you press the light for 10-15 minutes, when I decided to just go through the drive thru they had me wait for 10 more minutes before the guy came back to talk to me. When I finally got to place my order it took them 30 minutes to get through the car in front of me and then 10 minutes to get through me.This place is absolutely a joke!
good food. was a bit slow but worth it for good food
This was the absolute worse experience I've had with any Sonic. waited over 10 to 15 minutes at stall #4 to have my order taken after I sat in the drive thru for 6 minutes. After waiting in the line and stall #4 I ended up back in the drive thru. There was already two cars in front that were waiting for their order. It took 2 minutes to order my food. Pull forward just for a lady to come the door and serve the vehicle in front of me two drinks. I moved forward behind a lady who I seen wave down 3 employees who ignored her every time they walked to the window. A guy came out and took my money after confirming my order and walked back in. about 5 minutes after that a car pulls up behind me in the line and the same guy who took my order came to hand the car behind me his drink and receipt and walked back in. The lady In front of me still trying to wave down the employees that still ignore her. after about 10 minutes of waving them down a young lady walks to the window and hands over two bags and walks away leaving the lady yet again waving down and yelling Hello. Finally the skinny kid with dreads came to the window and handed her 4 drinks. I see a bag being thrown on the counter before I pulled up. (My bag) I get to the window and the skinny kid with dreads hands over my bag. and I had to speak up and say I'm still waiting on my change and my drink. the kid pops his head back in and I can see and hear everything. he ask if "this is her change" and then proceeds to walk to the window to hand my watered down flat Dr Pepper and the change. I said I need my receipt as well. he steps back in and grabs the receipt to hand it to me.
Atmosphere: 1
Food: 1
Service: 1
They took way too long to bring the food. When they did, the order was wrong, and the food was cold.
The fries were missing. When the girl brought them out, it was a couple of extra small fies with tator tots mingled into the bag. Really!!!
I'm beginning to wonder why these people that do stuff like this are allowed to continue working. It's ridiculous and disrespectful to the customer.
I DO NOT RECOMMEND THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
Took forever
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Mozzarella Sticks
The guys said “ hold on a second “ 25 minutes waited for no reason, never heard a thing from the guy, this was on Monday Nov. 25th at 6:15 pm. I’m pretty sure my business was not good enough for the restaurant.
Atmosphere: 1
Service: 1
Coney and garlic bacon burger were both really good. Fries had a nice crunch on the outside while being properly soft on the inside.
Could barely understood the server at the drive-in.
Card swipe at the drive-in didn't work.
2 of 4 items I ordered were wrong
Atmosphere: 3
Food: 4
Service: 2
Place is nasty and slow worker just play around no wonder you get get you food in time sonic needs to go out of south hill
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible and slow service shouldn't have to wait 30 plus mins to pick up a door dash order that should already be prepared and ready to be picked up
Atmosphere: 1
Service: 1
We ordered 2 double cheeseburgers. What we got was horrible! The burgers were so burnt up, dry and not fit to eat. This was on Sunday and they looked like they were cooked the day before and reheated! I don't know how people can live with themselves after doing this to people. Very sad.
ordered there, brought out the wrong food, quickly fixed when we told them. He was very nice.
Recommend that you do not use their restrooms... wow
Atmosphere: 2
Food: 2
Service: 4
They forgot my marinara sauce but the waitress was too cute for me to call her back out to my shitty Ford escape
Food is always good but it seems like they need more employees because they are always so busy.
Atmosphere: 3
Food: 5
Service: 2
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