Joke. Check out the size of the scoop of ice cream. When questioned, staff said they used to provide bigger scoop's, but their boss told them not to and measure it now … which we did not see them do!!!!
Atmosphere: 1
Food: 1
Service: 1
Tiphany Pearson
Waited over 10 minutes with only one other customer in the store. That’s ridiculous. It would’ve been much longer I'm sure, but I walked out.
Fish NC
Dirty restaurant, and to make it worse....says it's open until 10. But closed most of the time and they should take drive thru off their ad because always closed even though plenty of people there?Very poor and inexperienced help with no customer service.
Atmosphere: 1
Food: 1
Service: 1
Ibrahim S
I don’t like that this branch doesn’t dosamples. Kids love to taste new flavors every time they come to Baskin Robins but here can’t.
Eric H.
Tried to pickup a Uber delivery. It took them 30 minutes to make 2 milkshakes!!!! The manager just kept saying "we're busy". Whatever.....it doesn't take 30 minutes to make a couple milkshakes!!!! FYI. The drive thru customers were served within 2 minutes!!! STOP HATING ON DELIVERY ORDERS!!!!!!!!!!!!!!!!
Jennifer Hammond
kids liked the combined doughnut and ice cream shop. decent flavor selection but it's a half size so not the full 31 flavors - but they have the classics. They did seem short staffed and they were very slow on my husband's but they did great on the kids with fun cups and they were nice when the kids ordered.
Jacob Grice
Wanted to get 2 flavors put in one drink they said no , offered to pay full price for them said they could not do that. Poor customer service skills. On top of that the place was dirty. Definitely recommend not going here go someplace else!!!
that boi
Staff took to long i waited there almost an hour to only make 3 milkshakes
Jackie Timmons
I imagine the ice cream tastes good, as it’s a nationwide chain, but the customer service and lack of choices had me out the door instead of ordering. They didn’t have any of the seasonal flavors, nor did they have cookies and cream or cookie dough. I wanted to order a cake for this weekend and the girl who was helping us seemed disinterested at best. When I asked if they were out of the two flavors, I was met with an, “I think so.” And when I asked if they would have them by the weekend for a cake order (which online ordering said I could do), I was met with another “think” response. I finally asked if there was anyone who would know for sure and the other person she got was equally unhelpful. Save yourself the trip and go to the Baskin Robbins on Reston Parkway. Much better selection and more helpful employees.
debra s
None of the sundaes listed on the menu are on the menu in the store. The staff doesn't know the ice cream flavors. Cleanliness and food safety are clearly an issue as well.
They don't have any ice cream... what?No signs outside or no one was helping us when we got in.
Luis T
Worst customer service. You will never find a variety of ice cream flavors. For some reason they're always out in the middle of the day! Seems as if employees are train to provide an attitude rather then a decent customer service. Save your time and find some place else.
Michelle Quist
We've gone by twice before posted closing and they've packed up. The first time was only fifteen minutes so I was okay giving them a pass but the second time was a full hour. I mean at that point can't you just post that you close earlier? It's very disappointing to get the family in the car and then not be able to get ice cream
Claire W.
if i could give them 0 stars i would. the workers are rude and the "milkshake machine" is always broken or not operating, and they always close early. during their business hours, they refused to make a milkshake because they "already turned off the blender". ridiculous.
Scott Ellis
Ignored is for 10 minutes. 5 people behind the counter. We left.
Joke. Check out the size of the scoop of ice cream. When questioned, staff said they used to provide bigger scoop's, but their boss told them not to and measure it now … which we did not see them do!!!!
Atmosphere: 1
Food: 1
Service: 1
Waited over 10 minutes with only one other customer in the store. That’s ridiculous. It would’ve been much longer I'm sure, but I walked out.
Dirty restaurant, and to make it worse....says it's open until 10. But closed most of the time and they should take drive thru off their ad because always closed even though plenty of people there?Very poor and inexperienced help with no customer service.
Atmosphere: 1
Food: 1
Service: 1
I don’t like that this branch doesn’t dosamples. Kids love to taste new flavors every time they come to Baskin Robins but here can’t.
Tried to pickup a Uber delivery. It took them 30 minutes to make 2 milkshakes!!!! The manager just kept saying "we're busy". Whatever.....it doesn't take 30 minutes to make a couple milkshakes!!!! FYI. The drive thru customers were served within 2 minutes!!! STOP HATING ON DELIVERY ORDERS!!!!!!!!!!!!!!!!
kids liked the combined doughnut and ice cream shop. decent flavor selection but it's a half size so not the full 31 flavors - but they have the classics. They did seem short staffed and they were very slow on my husband's but they did great on the kids with fun cups and they were nice when the kids ordered.
Wanted to get 2 flavors put in one drink they said no , offered to pay full price for them said they could not do that. Poor customer service skills. On top of that the place was dirty. Definitely recommend not going here go someplace else!!!
Staff took to long i waited there almost an hour to only make 3 milkshakes
I imagine the ice cream tastes good, as it’s a nationwide chain, but the customer service and lack of choices had me out the door instead of ordering. They didn’t have any of the seasonal flavors, nor did they have cookies and cream or cookie dough. I wanted to order a cake for this weekend and the girl who was helping us seemed disinterested at best. When I asked if they were out of the two flavors, I was met with an, “I think so.” And when I asked if they would have them by the weekend for a cake order (which online ordering said I could do), I was met with another “think” response. I finally asked if there was anyone who would know for sure and the other person she got was equally unhelpful. Save yourself the trip and go to the Baskin Robbins on Reston Parkway. Much better selection and more helpful employees.
None of the sundaes listed on the menu are on the menu in the store. The staff doesn't know the ice cream flavors. Cleanliness and food safety are clearly an issue as well.
Restaurantji Recommends
They don't have any ice cream... what?No signs outside or no one was helping us when we got in.
Worst customer service. You will never find a variety of ice cream flavors. For some reason they're always out in the middle of the day! Seems as if employees are train to provide an attitude rather then a decent customer service. Save your time and find some place else.
We've gone by twice before posted closing and they've packed up. The first time was only fifteen minutes so I was okay giving them a pass but the second time was a full hour. I mean at that point can't you just post that you close earlier? It's very disappointing to get the family in the car and then not be able to get ice cream
if i could give them 0 stars i would. the workers are rude and the "milkshake machine" is always broken or not operating, and they always close early. during their business hours, they refused to make a milkshake because they "already turned off the blender". ridiculous.
Ignored is for 10 minutes. 5 people behind the counter. We left.