Cold Stone Creamery

Very friendly service!

I've gotten the lucky charm signature ice cream from there and it's always made differently and ingredients just left out. Kind of frustrating when you're paying a lot of money for it. I'm usually getting the crumbs of the cereal and no gold topping. I was there two days ago and for once it was made as it should be. Perhaps the works should be trained again on how things are made properly and not just rush thru making the ice creams.

Stopped by for ice cream and Elijah was very helpful with my order for the Everybody's Triple Pint. He added my toppings and made sure it was mixed in well. It was perfect. Thanks!

I always loved going to this place for purchasing the ice cream cakes and regular purchaser of the family pack(everybody) ice cream. This evening(11/7/2024) around 7:30pm. I went with my kids to buy the everybody ice cream n there was young lady with glasses on and requested her for chocolate ice cream with size everybody and mentioned her my usual 6 toppings. She rudely answered back only 5 toppings will be served, I repeatedly mentioned it’s 6 toppings and also opened the Coldstone app and showed her it’s clearly mentioned 6 toppings but the lady was so rude that only 5 toppings will be put. I told ok and the moment she scooped the ice-cream.she did not even put the ice-cream into everybody box to measure the quantity and I requested her to do so and she was so rude and full of attitude to answer back inappropriately and she was not at all interested to serve the customers.
I just told thank you and walked away from the store.
Kindly have some well behaved polite n knowledgeable staff who knows what they are doing, otherwise business is lost due to such inappropriate behavior and inconsistent knowledge which will ultimately lead to losing lot of business for the owners at the expense of unprofessional staff.

Atmosphere: 1

Food: 1

Service: 1

This location doesn’t take Apple Pay and I had no other form of payment so the girl throw the ice cream away.

Worst store for food and very disrespectful staff..

Atmosphere: 1

Food: 1

Service: 1

"I've had a consistently poor experience with the front desk staff at this establishment, specifically with the female attendant. She often appears disinterested and rude, spending more time inside than attending to customers at the counter. When I've tried to ask for assistance, she's made faces and asked me to wait, even when she's not busy with anything else. Unfortunately, this has led me to understand why this place has received so many negative reviews. In contrast, I had a much better experience with the male attendant during my previous visit. Unless they address this issue and improve their customer service, I would advise others to avoid this place."

Staff is nice, just not a very clean and welcoming atmosphere.

Parking: It shares a parking lot with about 7 other businesses.

Kid-friendliness: It is kid friendly except for some sketchy people outside.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Birthday Cake Remix

Service is not good. They charged extra 5$ with my coupons and when I asked why they said “ oh mistake”. I really don’t know if I paid what should I have paid. 21$ for 2 ice cream and one small cup.

The order was wrong but we just took it because kids were waiting for it.
Quality is not good. It feels like nothing is fresh.

Girls sitting there using f word and I had my daughters with me. I know it is not store fault but just environment is not nice.

Atmosphere: 2

Food: 1

Service: 1

Hmmmmm. Hygiene is definitely not top priority here. Decided to go to the nearest cold stone creamy while we were in the area. I should have listened to the little voice in my ear when I saw the entrance. Nonetheless, we went in. Ordered our little treats. First of all, the young people behind the counter getting our orders did not adorn any ppe. No gloves while mixing in the fixings. If that wasn't bad enough, the young man yawned over my ice cream!!! I was shocked ?. No good service. $15.00 in total for our stuff. I'm not coming back to that cold stone and listening to my little voice more. If the entrance is untidy, don't go in ????‍♀️.

Atmosphere: 1

Food: 2

Service: 1

My order was reluctantly made, it was a vanilla milk shake and they gave me a glass with the whole ice cream.

Atmosphere: 2

Food: 1

Service: 1

Gave me melted ice cream. I had to put it in the freezer overnight.

Atmosphere: 1

Food: 1

Service: 1

I don't often write reviews but, I had the unfortunate experience of visiting Cold Stone Creamery recently, and it was nothing short of a disappointment. From the moment I walked in, the ambiance felt more like a chaotic mess than a place to enjoy a sweet treat.First off, the service was abysmal. The staff seemed more interested in chatting amongst themselves than paying attention to customers. I felt like I was an inconvenience rather than a paying customer. When I finally managed to place my order, the lack of enthusiasm from the employees was palpable.The ice cream itself was a letdown. I opted for one of their signature creations, thinking it would be a foolproof choice. However, what I received was a haphazardly mixed concoction that left much to be desired. The ice cream was overly soft, bordering on melted, and the toppings were unevenly distributed.As if that wasn't bad enough, the prices were exorbitant for the mediocre quality of the product. I couldn't help but feel like I was being taken advantage of. I've had better ice cream at half the price from other establishments.To add insult to injury, the cleanliness of the place left much to be desired. Tables were sticky, and the overall hygiene of the preparation area was questionable at best. It's as if they had given up on maintaining even basic cleanliness standards.All in all, my visit to Cold Stone Creamery was a regrettable experience. I won't be returning anytime soon, and I strongly advise anyone looking for a satisfying ice cream treat to explore other options. Save your money and your taste buds from this disappointment of a dessert destination.

Atmosphere: 1

Food: 2

Service: 1

Very poor service. Girl on the counter i order big size of 2 cups icecream she didn't even make enough ice cream and then at the end she just add simple ice cream without mixing anything on the top because cup was empty and she did same thing with the other cup too. Dirty shop please close this shop or give it to some body who can rum this business better. Don't make people sick with this dirty shop and that was my first time i went to this shop never ever will go at this location.

Atmosphere: 1

Food: 1

Service: 1

THIS IS THE MOST WORSTEST COLD STONE EVER!!I went in today to get a quart of ice-cream. For 2 mins there was no one inside the store. We called out several times before 2 teenage boys came out. One skinny and one stout. The skinny one took my order. I asked him to mix mint and coffee flavors, which he forgot, then I asked him again then he proceeded to do it. I asked for toppings, and he gave just 2 reeses peanut butter cups for a QUART of icecream!! I told him that usually we get 6 for a quart of ice cream. He argued with me and finally gave maybe 3!! No gloves, no apologies. Then the stout one billed us and he did not return our credit card!! We had to look for it and then ask him and then he returned it. These two teenagers seem to be having their fun at the cost of the customers. I won't be returning to this store.

Atmosphere: 1

Food: 1

Service: 1