Firehouse Subs Sugarland Crossing

First off, I have loved the food here in the past. However, after ordering takeout last night, the restaurant claims to have never received the order which was placed on the app. For what it's worth, I believe them that it was never received. The problem is I showed them the confirmation of the order and they refused both to either make the order OR issue the refund. I spent $50 and it appears they are perfectly content with just stealing that. I spent an hour arguing over this and they told me I have to reach out to customer support since the store couldn't do anything. Well I did that only to learn THAT THE INDIVIDUAL LOCATION IS RESPONSIBLE FOR ISSUING ANY REFUND. The last thing I want to do is file a lawsuit against a sandwich shop, but apparently if I don't want to accept them stealing my money that's what I have to do. Completely unacceptable. If you choose to order from here, I guess only go about it in person. Really wish I wasn't required to give even one star, cause they really deserve negative stars.

Atmosphere: 1

Food: 1

Service: 1

Great place for great food
Employees are always very courteous

Atmosphere: 5

Food: 5

Service: 5

Really good sandwiches

Atmosphere: 3

Food: 4

Service: 5

Staff is slow and rude, just don’t go

Atmosphere: 1

Food: 2

Service: 1

The food is amazing, but the employees shouldn’t use hear phones and stay in a call while working or taking orders.
She messed up my order because she didn’t listen to me.
Waiting time to order is too long.

Atmosphere: 4

Food: 4

Service: 2

Friendly staff and clean store

Atmosphere: 5

Food: 5

Service: 5

The fries and dipping sauce were fire.

Atmosphere: 5

Food: 5

Service: 5

They are so friendly and hard working 😁

Atmosphere: 5

Food: 5

Service: 5

The food was amazing. The employees were kind. The store was clean and had a friendly environment. Food was fresh and appetizing. I want to also mention that an employee named Khuram made our food he was extremely nice and our food ass really good defiantly recommend.

Atmosphere: 5

Food: 5

Service: 5

Don't go here, the people working there don't even know how to make their sandwiches. Every time I go there they always mess up my order. This last time I ordered a turkey bacon ranch with no mayo, no tomato. Not only did they not put ranch on the sandwich WHICH IS IN THE NAME OF THE SANDWICH but the worker for some reason put mustard on it when that sandwich doesn't even come with mustard. Spend your money elsewhere that actually knows what they're doing cause this place certainly doesn't and I'm convinced they never will at this point.

I love this fire sub.

Nice place to eat

Totally incompetent staff. The cashier Mario is Unprofessional and unhelpful . They refused a refund, Stating that is their policy. Dirty bathrooms, do not go to this location

Great experience, food was great, and shoutout the owner khuram

Food was hot and fresh when I arrived. I messed up my order online but called shorty after I noticed my mistake and the manager fixed my mistake. The manager laughed with me and said no worries it happens all the time (this kind action made me feel better). As soon as I walked in they greeted me and were friendly. I can’t express the top notch service I received this evening and will definitely be coming back to the Sterling VA restaurant again and again. Also, the food was yummy and reasonably priced.