Sarku Japan

Food still good but it’s a rip of for doable chicken. Do not go to this place

Atmosphere: 5

Food: 5

Service: 3

Missing Items in the online order, and they don't pick up the phone. they think that people are a game.
I don't recommend it to anybody

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: 1 Piece Chicken Egg Roll

Food is great

Atmosphere: 5

Food: 5

Service: 5

I love Sarku Japan! Best Chiken teriyaki.

Atmosphere: 5

Food: 5

Service: 5

Your Prices have gone Up and your servings SMALLER!!! Will not eat here again... i know economy is shitty but the Small portions are Pathetic! Not worth the price!

Food: 5

Service: 4

Horrible customer service, as a worker in the food industry i understand if the server gets the order wrong (it happens) but doing nothing about it is crazy. This young Hispanic guy at Dulles town center took my order and got my order with no chicken maybe he didn't understand but then once i got my food i went to go tell this other curly head young worker and he just check my receipt and did nothing he just said he couldn't do anything. Then i got mad and went again because what the hell is that customer service, i told the guy that took my order and said you got it wrong and he just said no i didn't. I even had a witness with me to tell him as well. The one who took my order looked like he was new because i grew up going to that place , my first time seeing that guy and the first time i had a problem in this place. I didn't want to make a big scene so i just left with the incorrect food. If you want your order wrong ,go to this place that has horrible customer service. This bothers me because I'm paying a good 25$ just to get something i didn't ask for, crazy!

Food: 1

I used to really enjoy Sarku Japan, but lately it’s gone downhill. The portions have gotten noticeably smaller compared to before, which is disappointing, but what bothers me more is the quality. Every time I go now, the chicken is already pre-cooked and just sitting there. Instead of cooking it fresh to order like they should, they just reheat it and serve it. It feels lazy, and the taste shows it. What used to be a place I looked forward to has become a letdown.

Atmosphere: 1

Food: 1

Service: 1

It used to be good taste and not expensive. It used to be long waiting line.
But now it tastes like water and too expensive.

Atmosphere: 3

Food: 2

Service: 2

Terrible ratio for rice vs tempura. Plus theres no avocado at all when it is supposed to have

Atmosphere: 1

Food: 1

Service: 1

The people here are incredibly rude. I ordered a bento box and asked for fried rice. When I got the meal, there was no fried rice and I told them that I specifically asked for fried rice and they refused. The lady knows that I did, and another customer who ordered behind me also heard me say fried rice. They told me to either go back and pay again or leave. I have been to Quickway, and they are the best. This place sucks. They even made me wait in line again to give them a dollar for yum yum sauce. I’ve never been to a hibachi type place that doesn’t automatically give yum yum sauce with the bento boxes. The sushi was warm too. DO NOT GO HERE. Worst customer service they should be shut down.

Atmosphere: 1

Food: 1

Service: 1

So I have been here only three times. The first two times were great. The Japanese man that works there was making the sushi and looked like he was calling the shots. Sushi was great and so were the bento boxes. The service was not great. The Hispanic women that work there do not greet you, smile and barely acknowledge you.

The third time I decided to go I thought, not a friendly atmosphere but the good is good.

Well, the Japanese guy was not there and there were two Hispanic women making the sushi. I was a bit concerned but thought ok, they may have been trained. Nope, the sushi was bad and looked like it was just thrown in the boxes. The fried rice was more like oily rice.

Never again. Sometimes people need to stick with what they know. These Hispanic women should not be making Japanese food. Never again.

Bad service, bad food
Bad service, good sushi only if the Asian man makes it.

Atmosphere: 1

Food: 1

Service: 1

It’s incredible this restaurants open at 11 but they didn’t even turn on the lights until 11:05 and then there’s no one in the cashier until 11:13. After I order my meal the took around 15 - 20 mnts doing it. So if you’re expecting coming here at 11 and order something you better have at least 30 mnts free for only one meal. Don’t take me wrong the food it’s good what is not good it’s the personal

Atmosphere: 1

Food: 3

Service: 1

SMALLLLLL PORTIONS!!!!!

Atmosphere: 1

Food: 3

Service: 1

workers always rude

Atmosphere: 1

Food: 1

Service: 1

Worst customer service ever, their cashiers are super rude. Don’t ever order from her.

Atmosphere: 1

Food: 1

Service: 1