They're doing their best, but honestly mobile ordering and door dash have ruined the idea of FAST food. Standing in a restaurant and watching orders pile up on a shelf while you wait for 30+ minutes for your order sucks.
Burger King corporate or the franchise owner needs a system to figure this out and prioritize customers. These places are not designed and manned for unlimited orders.
Angie Womble
Do not recommend this place at all. Went in and there was a couple of people in front of us. Customer asked if he could be taken care of. Employee got an attitude was cursing and just rude. Said we aren’t taken anymore orders right now. Left when a DoorDash person said he had been standing there waiting for 45 mins.
Atmosphere: 1
Food: 1
Service: 1
T.J. Farley
This place was horrible. The front area looked like the ice cream machine exploded (pic below). The manager was rude. We did not get our complete order and what we got was wrong. She also argued with my wife about getting a soda that we ordered. We were not given a receipt so when I complained to corporate, all they wanted was a receipt before they would do anything. So I guess that is a way to not get complaints, just do not give a receipt. I would avoid this place at all costs. Staff wanted to hang out more than work...
Atmosphere: 1
Food: 1
Service: 1
Michael Cullipher
Couldn’t even try the food considering I sat in the drive thru for over 30 minutes. This is an ongoing issue at this location. Management needs to step up.
Atmosphere: 1
Food: 1
Service: 1
Travis Emmons
This is BY FAR the worst burger king I've ever seen in my life. 2x I've been here each time you will wait 25+ min at the drive through just sitting at the speaker. DO NOT COME HERE
Atmosphere: 1
Food: 1
Service: 1
Ken Rich
Unbelievable slow 🐌 😒
Atmosphere: 1
Food: 1
Service: 1
Telly M
Review for Burger King – 2817 Godwin Blvd, Suffolk, VA
I placed a mobile order and arrived at the restaurant at the designated pickup time, expecting a smooth experience. Unfortunately, 20 minutes later, I’m still waiting—and I’m writing this review while standing here, watching the chaos unfold.
It’s unclear who earned the three-star rating at this location, because the system that tells you when your food will be ready is clearly broken. If the app says “ready,” it should mean ready—not “wait indefinitely.” Several other customers have come in frustrated, reporting long waits in the drive-through for mobile orders as well. This isn’t just a one-off; it seems to be a pattern.
I understand that things can get busy, but if mobile ordering is offered, it should be reliable. Otherwise, it creates confusion, delays, and a poor experience for everyone involved. I hope management takes a closer look at how orders are processed and communicated—because right now, the system isn’t working.
It has now been 35 minutes still waiting and I’m hitting send on this review.
Catrina Allen
One of our orders wasn't correct. We were in the drive thru. I had to park and go end to get the order correct. My time is valuable.
Atmosphere: 4
Food: 4
Service: 2
Althea Ferguson
Sat in line toooooo long
Atmosphere: 4
Food: 3
Service: 2
LaVonda Mann
Food was great service extremely slow, but everything was fresh.
Mold on the ceilings, dirty floors, no napkins, no condiments, I wonder how dirty are the soda dispenser jets?? Employees with NO hair nets, the Great model of BK has gone down the tubes, Management is the fault of this results, parking lot dirty, trashcan full.
Atmosphere: 2
Food: 4
Service: 2
ramadevi
Terrible the onion ring there was no seasoning no taste and cold terrible customer service 0/10
Atmosphere: 1
Food: 1
Service: 1
Alia Brahmbhatt
Me and my family went to have a great lunch and we spend 40 dollars and they gave us brunt burgers cold as ice fries and the service was horrible they gave terrible customer service I would not recommend going here bathroom was really dirty
Atmosphere: 1
Food: 1
Service: 1
Nick Thomas
Best fast food burger place in downtown suffolk. The service is good and the place is clean.
Atmosphere: 5
Service: 5
Charles Fisher
Worst customer service ever and rude , along with just sitting around talking while making me wait.
They're doing their best, but honestly mobile ordering and door dash have ruined the idea of FAST food. Standing in a restaurant and watching orders pile up on a shelf while you wait for 30+ minutes for your order sucks.
Burger King corporate or the franchise owner needs a system to figure this out and prioritize customers. These places are not designed and manned for unlimited orders.
Do not recommend this place at all. Went in and there was a couple of people in front of us. Customer asked if he could be taken care of. Employee got an attitude was cursing and just rude. Said we aren’t taken anymore orders right now. Left when a DoorDash person said he had been standing there waiting for 45 mins.
Atmosphere: 1
Food: 1
Service: 1
This place was horrible. The front area looked like the ice cream machine exploded (pic below). The manager was rude. We did not get our complete order and what we got was wrong. She also argued with my wife about getting a soda that we ordered. We were not given a receipt so when I complained to corporate, all they wanted was a receipt before they would do anything. So I guess that is a way to not get complaints, just do not give a receipt. I would avoid this place at all costs. Staff wanted to hang out more than work...
Atmosphere: 1
Food: 1
Service: 1
Couldn’t even try the food considering I sat in the drive thru for over 30 minutes. This is an ongoing issue at this location. Management needs to step up.
Atmosphere: 1
Food: 1
Service: 1
This is BY FAR the worst burger king I've ever seen in my life. 2x I've been here each time you will wait 25+ min at the drive through just sitting at the speaker. DO NOT COME HERE
Atmosphere: 1
Food: 1
Service: 1
Unbelievable slow 🐌 😒
Atmosphere: 1
Food: 1
Service: 1
Review for Burger King – 2817 Godwin Blvd, Suffolk, VA
I placed a mobile order and arrived at the restaurant at the designated pickup time, expecting a smooth experience. Unfortunately, 20 minutes later, I’m still waiting—and I’m writing this review while standing here, watching the chaos unfold.
It’s unclear who earned the three-star rating at this location, because the system that tells you when your food will be ready is clearly broken. If the app says “ready,” it should mean ready—not “wait indefinitely.” Several other customers have come in frustrated, reporting long waits in the drive-through for mobile orders as well. This isn’t just a one-off; it seems to be a pattern.
I understand that things can get busy, but if mobile ordering is offered, it should be reliable. Otherwise, it creates confusion, delays, and a poor experience for everyone involved. I hope management takes a closer look at how orders are processed and communicated—because right now, the system isn’t working.
It has now been 35 minutes still waiting and I’m hitting send on this review.
One of our orders wasn't correct. We were in the drive thru. I had to park and go end to get the order correct. My time is valuable.
Atmosphere: 4
Food: 4
Service: 2
Sat in line toooooo long
Atmosphere: 4
Food: 3
Service: 2
Food was great service extremely slow, but everything was fresh.
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
Mold on the ceilings, dirty floors, no napkins, no condiments, I wonder how dirty are the soda dispenser jets?? Employees with NO hair nets, the Great model of BK has gone down the tubes, Management is the fault of this results, parking lot dirty, trashcan full.
Atmosphere: 2
Food: 4
Service: 2
Terrible the onion ring there was no seasoning no taste and cold terrible customer service 0/10
Atmosphere: 1
Food: 1
Service: 1
Me and my family went to have a great lunch and we spend 40 dollars and they gave us brunt burgers cold as ice fries and the service was horrible they gave terrible customer service I would not recommend going here bathroom was really dirty
Atmosphere: 1
Food: 1
Service: 1
Best fast food burger place in downtown suffolk. The service is good and the place is clean.
Atmosphere: 5
Service: 5
Worst customer service ever and rude , along with just sitting around talking while making me wait.
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