You get what you pay for, so that's what to expect at a place as cheap as Cook Out. Honestly, I went a half-dozen times and never actually had an order get made right.
Half the staff is friendly. The other half acts like you are inconveniencing them...
Atmosphere: 2
Food: 3
Service: 3
Lolo
Decent burgers and milkshakes
Atmosphere: 5
Food: 5
Service: 5
H-H Mechanical
One side of the drive-thru wasn't working but they were doing the best they could and the staff was super nice. Food is delicious. Thank you guys for doing a spectacular job and being professional at doing so.
Atmosphere: 5
Food: 5
Service: 5
Vendicia
Great fast food drive thru with friendly, speedy service. Recommend!
Atmosphere: 5
Food: 5
Service: 5
Christina Denny
Big backs USA
Atmosphere: 5
Food: 5
Service: 5
crittrkpr
I decided to treat myself and go to Cook Out. The burger was split and overcooked, very dry. The French fries barely had any Cajun seasoning on it. I was very disappointed. Now I remember why it's been so long since my last visit. Please do better.
Food: 3
Service: 5
Eric Campbell
Best cheeseburger out of any fast food restaurant
Atmosphere: 5
Food: 5
Service: 5
Sweet Johnny 72
Best burgers out of any fast food restaurants. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Tashamee Alston
Negative Zero Stars I had an incident at the Suffolk Cook Out on September 7, 2025, and I am extremely disappointed with how poorly it has been handled. On September 7, I submitted an online complaint right after the incident because if management behaves like the Manager did, it questions the efficiency and customer service level being coached by the company. This is what you have running your establishment? This is okay? Her crew will follow the behaviors for sure. On September 10, I called corporate and was told the district manager would reach out. No one ever called. On September 24, I called again and was told the same thing—that the DM would contact me. Still nothing. On September 25, I called once more to get the DM’s name, only to be told there were no notes from the previous day. The representative said she would email both the district and regional managers. Again, no response. On October 1, I had to file a complaint about the original complaint because nothing had been addressed. This is four separate contacts and almost a month later, and I still haven’t heard from a manager. The lack of accountability and follow-up is unacceptable. If Cook Out corporate or management doesn’t take customer concerns seriously, it says a lot about how little they value their customers. So how many times should I call before it's properly escalated, because I'm at 5!
Legitimately the worst Cook Out I have ever been to, service was so bad I do not trust the food I just got
Atmosphere: 1
Food: 1
Service: 1
Steph
There are 8000 people around cash register on the inside around the drive through window. The lady taking my order is talking so fast and interrupting me I can not complete my order. I order a BBQ tray. She confirms. Pick up up order. It’s wrong. And no straw. Take a minute to slow down and get the orders correct
Atmosphere: 2
Food: 1
Service: 1
Laura Wilson
Best milkshakes around!
Atmosphere: 5
Food: 5
Service: 5
Ricky
I like that they have plenty of workers and the store is always clean.
Nicest cook out i have ever seen
Atmosphere: 5
Food: 5
Service: 5
You get what you pay for, so that's what to expect at a place as cheap as Cook Out. Honestly, I went a half-dozen times and never actually had an order get made right.
Half the staff is friendly. The other half acts like you are inconveniencing them...
Atmosphere: 2
Food: 3
Service: 3
Decent burgers and milkshakes
Atmosphere: 5
Food: 5
Service: 5
One side of the drive-thru wasn't working but they were doing the best they could and the staff was super nice. Food is delicious. Thank you guys for doing a spectacular job and being professional at doing so.
Atmosphere: 5
Food: 5
Service: 5
Great fast food drive thru with friendly, speedy service. Recommend!
Atmosphere: 5
Food: 5
Service: 5
Big backs USA
Atmosphere: 5
Food: 5
Service: 5
I decided to treat myself and go to Cook Out. The burger was split and overcooked, very dry. The French fries barely had any Cajun seasoning on it. I was very disappointed. Now I remember why it's been so long since my last visit. Please do better.
Food: 3
Service: 5
Best cheeseburger out of any fast food restaurant
Atmosphere: 5
Food: 5
Service: 5
Best burgers out of any fast food restaurants. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Negative Zero Stars
I had an incident at the Suffolk Cook Out on September 7, 2025, and I am extremely disappointed with how poorly it has been handled. On September 7, I submitted an online complaint right after the incident because if management behaves like the Manager did, it questions the efficiency and customer service level being coached by the company. This is what you have running your establishment? This is okay? Her crew will follow the behaviors for sure.
On September 10, I called corporate and was told the district manager would reach out. No one ever called.
On September 24, I called again and was told the same thing—that the DM would contact me. Still nothing.
On September 25, I called once more to get the DM’s name, only to be told there were no notes from the previous day. The representative said she would email both the district and regional managers. Again, no response.
On October 1, I had to file a complaint about the original complaint because nothing had been addressed.
This is four separate contacts and almost a month later, and I still haven’t heard from a manager. The lack of accountability and follow-up is unacceptable. If Cook Out corporate or management doesn’t take customer concerns seriously, it says a lot about how little they value their customers. So how many times should I call before it's properly escalated, because I'm at 5!
Atmosphere: 1
Food: 1
Restaurantji Recommends
Does not offer fast food
Atmosphere: 4
Food: 4
Service: 4
Legitimately the worst Cook Out I have ever been to, service was so bad I do not trust the food I just got
Atmosphere: 1
Food: 1
Service: 1
There are 8000 people around cash register on the inside around the drive through window. The lady taking my order is talking so fast and interrupting me I can not complete my order. I order a BBQ tray. She confirms. Pick up up order. It’s wrong. And no straw. Take a minute to slow down and get the orders correct
Atmosphere: 2
Food: 1
Service: 1
Best milkshakes around!
Atmosphere: 5
Food: 5
Service: 5
I like that they have plenty of workers and the store is always clean.
Atmosphere: 5
Food: 5
Service: 5
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