I visited Dunkin’ yesterday and was incredibly disappointed with my experience. Both of the drinks I ordered were made incorrectly—not just once, but multiple times. Each time I had to point out the mistake and ask for it to be fixed. The staff seemed inattentive, and the repeated errors made it clear they weren’t paying attention to my order.
Not only was this frustrating, but it also wasted a significant amount of my time. I come to Dunkin’ expecting consistency and quality, but unfortunately, this visit fell far short of those standards. I believe a company should make things right when they fall so far below expectations, and I’d appreciate a gift card or some acknowledgment of the trouble I went through.
Atmosphere: 1
Food: 1
Service: 1
anaya mekai
They are the slowest moving Dunkin’ Donuts I have experienced I had been waiting in line for 30 minutes just to tell them I had a online order and they kept trying to tell me they don’t have my order and had me sitting at the window for another long period of time while no one catered to me. And they are always out of donuts !!! Needs better management and staff ASAP!
Atmosphere: 1
Food: 1
Service: 1
Laysha Mikell
This Dunkin’ Donuts has a huge staffing issue. Don’t come here unless you intend to wait 30 minutes to a hour for your food every time. Even if you do mobile order.
Atmosphere: 1
Service: 1
Tammy Holland
Sometimes they run slow but other than that the donuts are really good
Atmosphere: 4
Food: 5
Service: 3
Lonna Nelson
Not even open when their website and post say they are!!!!
Matthew Vance
Great coffee!!
Atmosphere: 5
Food: 5
Service: 5
Matthew Murdock
Multiple times they only have one person working and can't make food. Or they run out of ingredients.
Atmosphere: 2
Food: 3
Service: 1
Cynthia Middlestead
So slow added 1/2 hr to our trip. Waited forever in drive up grrrrrr
Jennifer Keeney
7am on Friday, September 13 on NObody is even there for it to be open!
Service: 1
Daniel Guin
Don't go here unless you want to wait an hour for a cup of coffee and a Pepsi. Got here in plenty of time to make it to church but due to their super slow workers we won't make it. If I hadn't paid already, I would walk out. Well after checking the time we missed church and still walked out. Will be disputing the charges because we never got our drinks. Horrible just horrible.
Placed a mobile order to pick up today (9/1/24) at 9am. I got to the store at 920am, it is now 1008 I am still sitting in a drive thru line that is servicing a single car every 15 mins give or take. The line inside the store doesn't seem to be moving either. This isn't the first time either that service is extremely slow.
Atmosphere: 1
Food: 1
Service: 1
Spiral Tote
14Aug.2024 Nice Thursday morning in this location. Me and my daughter were passing through town and stopped in here and our experience was good. The lady behind the counter was patient. As soon as we got our order it started to get busy in there.
Clean establishment and a few spaces to eat and enjoy Dunkin’s drinks and food.
Disappointed with My Order and Service
I visited Dunkin’ yesterday and was incredibly disappointed with my experience. Both of the drinks I ordered were made incorrectly—not just once, but multiple times. Each time I had to point out the mistake and ask for it to be fixed. The staff seemed inattentive, and the repeated errors made it clear they weren’t paying attention to my order.
Not only was this frustrating, but it also wasted a significant amount of my time. I come to Dunkin’ expecting consistency and quality, but unfortunately, this visit fell far short of those standards. I believe a company should make things right when they fall so far below expectations, and I’d appreciate a gift card or some acknowledgment of the trouble I went through.
Atmosphere: 1
Food: 1
Service: 1
They are the slowest moving Dunkin’ Donuts I have experienced I had been waiting in line for 30 minutes just to tell them I had a online order and they kept trying to tell me they don’t have my order and had me sitting at the window for another long period of time while no one catered to me. And they are always out of donuts !!! Needs better management and staff ASAP!
Atmosphere: 1
Food: 1
Service: 1
This Dunkin’ Donuts has a huge staffing issue. Don’t come here unless you intend to wait 30 minutes to a hour for your food every time. Even if you do mobile order.
Atmosphere: 1
Service: 1
Sometimes they run slow but other than that the donuts are really good
Atmosphere: 4
Food: 5
Service: 3
Not even open when their website and post say they are!!!!
Great coffee!!
Atmosphere: 5
Food: 5
Service: 5
Multiple times they only have one person working and can't make food. Or they run out of ingredients.
Atmosphere: 2
Food: 3
Service: 1
So slow added 1/2 hr to our trip. Waited forever in drive up grrrrrr
7am on Friday, September 13 on NObody is even there for it to be open!
Service: 1
Don't go here unless you want to wait an hour for a cup of coffee and a Pepsi. Got here in plenty of time to make it to church but due to their super slow workers we won't make it. If I hadn't paid already, I would walk out. Well after checking the time we missed church and still walked out. Will be disputing the charges because we never got our drinks. Horrible just horrible.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Espresso machine down at 9am
Atmosphere: 1
Food: 1
Service: 1
Placed a mobile order to pick up today (9/1/24) at 9am. I got to the store at 920am, it is now 1008 I am still sitting in a drive thru line that is servicing a single car every 15 mins give or take. The line inside the store doesn't seem to be moving either. This isn't the first time either that service is extremely slow.
Atmosphere: 1
Food: 1
Service: 1
14Aug.2024 Nice Thursday morning in this location. Me and my daughter were passing through town and stopped in here and our experience was good. The lady behind the counter was patient. As soon as we got our order it started to get busy in there.
Clean establishment and a few spaces to eat and enjoy Dunkin’s drinks and food.
Atmosphere: 5
Food: 5
Service: 5
Fast Service & Friendly Staff.
Atmosphere: 5
Food: 5
Service: 5
Drinks are delicious and services in fairly quick
Loading...