Maple bacon was good. Donuts were somewhat cold. Asked the young lady to warm it up, she said she couldn't. It only needed a few seconds in the microwave. Both young ladies acted like they were new.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hash Browns
GoTFAway Bizh
If I could give this place 0 stars, I would. My mom and I went through the drive thru and it was an absolute disaster. We ordered two coffees, two sides of snacking bacon, and a ten count of munchkins. The girl over the intercom said “we don’t have any of the pumpkin munchkins today” so we ordered cinnamon and blueberry ones instead. So when we got to the window, there was a teenage boy who was confused and asked us what our order was and my mom told him what we had ordered. We were patient and nice to him in spite of having to remind him of stuff we were missing twice and got our order and drove into the parking lot. When we checked our bag, one of the bags of bacon they gave us had one square inch of bacon in it. And the other one was half empty. $7 worth of bacon and it probably equated to one bacon strip altogether. Then the bag of munchkins we got had powdered munchkins (not what we ordered) and pumpkin munchkins (which the girl had just claimed they were out of). The munchkins also tasted very stale. The coffee I got was bitter and genuinely tasted bad, although I usually love Dunkin coffee at other Dunkin locations. We pulled back through the drive thru and a different girl was standing at the window and was rather dismissive of us and said “well I didn’t make that, and next time you should ask for extra sugar if you want it to be sweet”, which may be fair based on what I ordered, but the quality outside of the sweetness was also not there and her tone was not very professional or kind. The girl was nice enough to make me a different coffee to make up for the one that was bad, but this one tasted like she dumped a ton of sugar in it to make up for the last one having NO sugar in it. This place is a joke. $22 worth of food that was worth approximately $0. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
Samantha
I drive 20 mins out of the way several times a week to come to this Dunkin. Everything is always made with consistency and care. The staff are always smiling and friendly. They have never gotten my orders wrong and my orders are always large orders. After being disrespected and mistreated by the store manager of the Dunkin on Godwin Blvd in Suffolk for asking him to remake a frozen cappuccino because HE made it incorrectly, I decided to try this Dunkin. I’m glad that I did because everything is always made the same and always correct.
Atmosphere: 5
Food: 5
Service: 5
Josh Casey
management needs to get their stuff together.fiance had allergic reaction due to substituted cheese on w.u.w. ... no yellow cheese. out of stock day after truck arrived. it was never ordered they say.ordered a hazelnut iced, got raspberry ?no chorizo egg wrap, just chicken. they never ordered the chorizo wraps... ?. this is the worse managed dunkin in suffolk.lucky it's not a lawsuit. if you substitute one product for another, ALERT THE CUSTOMER . don't change it to something else and run THIS EXACT RISK... it's a prime location, but horribly managed. always out of everything. if you know it's a weekly problem, ORDER MORE!!
Atmosphere: 3
Food: 1
Service: 1
Ken Lucey
Just about everytime I stop here no matter the day or time the attitude and the availability of is all the same. As is the selection. .the best solution is to have a Krispy Kreme shop open. Then you would have something worth stopping in for. And. As unfortunate as it is another dunkin doughnuts is about to open in franklin. And I will not waste anytime or money
Linda Russell
The online app is quite complicated. And did not show me products they don't have anymore so when I got there I didn't get the complimentary free gift because they didn't have the food I ordered. The employees were quite helpful
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
Holly Boyce
I wish the was a better ran. They have some pretty good workers in there now that r friendly. However, they are often out of whatever I order. That is a bit frustrating when I have to cross the street to get to them to.
Paul G
Went there today on our way to Richmond. "Can you come in please we're slammed" really? 2 cars ahead just got 2 bags and 3 coffee's. This is the second time we've had issues here... last time (3 months ago) they didn't have half of the menu. We've given up on Dunkins in Suffolk in general. The one in town is no better. Don't waste your time. Go to 7/11.
Atmosphere: 1
Food: 1
Service: 1
Susan Egley
Dunkin'is great! The people there hustle and they're always nice!
Owls andcoffee
Woman comes out back room after 10 mins and sighs so much, that there was two couples waiting for coffee.... we left. Too bad looks like newer location but DUNKIN the girl working at 3:30 pm today 1/20 needs maybe.... a different job not dealing with people.
Everytime I order a Bavarian cream donut and everytime (when the answer isn't "we are out") they mix it up with the vanilla cream or lemon. There has to be a better way to label/mark/distinguish between them. They put a frosting flower on top for bakers choice so why not for the vanilla cream?!
Atmosphere: 1
Food: 5
Service: 1
Matthew Palumbo
Always a happy person working.. it means a lot. Even though on a visit recently the ovens were broken I was still able to get the coffee my wife wanted and the staff seemed genuinely sorry they weren't able to make food.. but no big deal right stuff breaks..
Atmosphere: 5
Food: 5
Service: 5
Tonya
Lars went above and beyond! I got the royal treatment here, he even helped me load the order to my car. Definitely coming back for all office orders! Thanks again!
Keisha F.
We were in the drive thru for 40 minutes. Could not get out of the line due to the way they built the drive-thru. Since we were waiting I placed the order on the app. When we got up there she didn't know anything on where the order was located. After they figured out our order was sitting in the pick up counter I got the wrong coffee order, the hash browns there burnt and they breakfast sandwiches were cold. Will NEVER come to this location again.
Nick Koenig
Might be the biggest joke of a coffee shop I’ve ever seen constantly don’t have espresso or whipped cream or Carmel I mean multiple times a week this has been going on since the start someone needs too step in and run this store correctly or close shop your constantly losing business and customers daily.
Maple bacon was good. Donuts were somewhat cold. Asked the young lady to warm it up, she said she couldn't. It only needed a few seconds in the microwave. Both young ladies acted like they were new.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Hash Browns
If I could give this place 0 stars, I would. My mom and I went through the drive thru and it was an absolute disaster. We ordered two coffees, two sides of snacking bacon, and a ten count of munchkins. The girl over the intercom said “we don’t have any of the pumpkin munchkins today” so we ordered cinnamon and blueberry ones instead. So when we got to the window, there was a teenage boy who was confused and asked us what our order was and my mom told him what we had ordered. We were patient and nice to him in spite of having to remind him of stuff we were missing twice and got our order and drove into the parking lot. When we checked our bag, one of the bags of bacon they gave us had one square inch of bacon in it. And the other one was half empty. $7 worth of bacon and it probably equated to one bacon strip altogether. Then the bag of munchkins we got had powdered munchkins (not what we ordered) and pumpkin munchkins (which the girl had just claimed they were out of). The munchkins also tasted very stale. The coffee I got was bitter and genuinely tasted bad, although I usually love Dunkin coffee at other Dunkin locations. We pulled back through the drive thru and a different girl was standing at the window and was rather dismissive of us and said “well I didn’t make that, and next time you should ask for extra sugar if you want it to be sweet”, which may be fair based on what I ordered, but the quality outside of the sweetness was also not there and her tone was not very professional or kind. The girl was nice enough to make me a different coffee to make up for the one that was bad, but this one tasted like she dumped a ton of sugar in it to make up for the last one having NO sugar in it. This place is a joke. $22 worth of food that was worth approximately $0. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
I drive 20 mins out of the way several times a week to come to this Dunkin. Everything is always made with consistency and care. The staff are always smiling and friendly. They have never gotten my orders wrong and my orders are always large orders. After being disrespected and mistreated by the store manager of the Dunkin on Godwin Blvd in Suffolk for asking him to remake a frozen cappuccino because HE made it incorrectly, I decided to try this Dunkin. I’m glad that I did because everything is always made the same and always correct.
Atmosphere: 5
Food: 5
Service: 5
management needs to get their stuff together.fiance had allergic reaction due to substituted cheese on w.u.w. ... no yellow cheese. out of stock day after truck arrived. it was never ordered they say.ordered a hazelnut iced, got raspberry ?no chorizo egg wrap, just chicken. they never ordered the chorizo wraps... ?. this is the worse managed dunkin in suffolk.lucky it's not a lawsuit. if you substitute one product for another, ALERT THE CUSTOMER . don't change it to something else and run THIS EXACT RISK... it's a prime location, but horribly managed. always out of everything. if you know it's a weekly problem, ORDER MORE!!
Atmosphere: 3
Food: 1
Service: 1
Just about everytime I stop here no matter the day or time the attitude and the availability of is all the same. As is the selection. .the best solution is to have a Krispy Kreme shop open. Then you would have something worth stopping in for. And. As unfortunate as it is another dunkin doughnuts is about to open in franklin. And I will not waste anytime or money
The online app is quite complicated. And did not show me products they don't have anymore so when I got there I didn't get the complimentary free gift because they didn't have the food I ordered. The employees were quite helpful
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
I wish the was a better ran. They have some pretty good workers in there now that r friendly. However, they are often out of whatever I order. That is a bit frustrating when I have to cross the street to get to them to.
Went there today on our way to Richmond. "Can you come in please we're slammed" really? 2 cars ahead just got 2 bags and 3 coffee's. This is the second time we've had issues here... last time (3 months ago) they didn't have half of the menu. We've given up on Dunkins in Suffolk in general. The one in town is no better. Don't waste your time. Go to 7/11.
Atmosphere: 1
Food: 1
Service: 1
Dunkin'is great! The people there hustle and they're always nice!
Woman comes out back room after 10 mins and sighs so much, that there was two couples waiting for coffee.... we left. Too bad looks like newer location but DUNKIN the girl working at 3:30 pm today 1/20 needs maybe.... a different job not dealing with people.
Restaurantji Recommends
Everytime I order a Bavarian cream donut and everytime (when the answer isn't "we are out") they mix it up with the vanilla cream or lemon. There has to be a better way to label/mark/distinguish between them. They put a frosting flower on top for bakers choice so why not for the vanilla cream?!
Atmosphere: 1
Food: 5
Service: 1
Always a happy person working.. it means a lot. Even though on a visit recently the ovens were broken I was still able to get the coffee my wife wanted and the staff seemed genuinely sorry they weren't able to make food.. but no big deal right stuff breaks..
Atmosphere: 5
Food: 5
Service: 5
Lars went above and beyond! I got the royal treatment here, he even helped me load the order to my car. Definitely coming back for all office orders! Thanks again!
We were in the drive thru for 40 minutes. Could not get out of the line due to the way they built the drive-thru. Since we were waiting I placed the order on the app. When we got up there she didn't know anything on where the order was located. After they figured out our order was sitting in the pick up counter I got the wrong coffee order, the hash browns there burnt and they breakfast sandwiches were cold. Will NEVER come to this location again.
Might be the biggest joke of a coffee shop I’ve ever seen constantly don’t have espresso or whipped cream or Carmel I mean multiple times a week this has been going on since the start someone needs too step in and run this store correctly or close shop your constantly losing business and customers daily.