The bagels was cold and stale I won't sit here and lie.......but the customer service was pretty decent the guy name was Jason if I can remember correctly....actually asked how i was and was genuine about it Nd he told me to be safe and careful out here.....reminded me of California because that's how we speak to each other out there......all in all I would recommend going a second time
Atmosphere: 5
Food: 3
Service: 5
Carol Meyers
This Einstein bagel location is wonderful! The food, service, the atmosphere is consistantly great. Love the French toast bagel and cinnamon roll, yumm! Please stay there forever and maybe open one up in Downtown Portsmouth, Va.!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Bagel with Shmear
Olivia Marchi
I had placed an order earlier this week online and I never got a receipt (user error). I called Einstein’s and they let me know they would reach out to their manager and he would give me a call. That same day, Ron, the manager, called me back and even sent me a text acknowledging my concern. I let him know I would be picking the decently sized order up at 7am the next morning and he said without hesitation it is no worries at all, he would have the order ready to go even without proof of payment. He brought patience and kindness and extreme professionalism from the moment I spoke with him. When I showed up this morning, he called me out by my name and had everything ready. Just the nicest guy, truly. Super professional. I would 100% recommend ordering with Einsteins and if you’re blessed to encounter Ron, know you’re in amazing hands. Thank you Ron!
Atmosphere: 5
Food: 5
Service: 5
Courtney Woodley
Today (MLK Day) was my first time visiting this establishment. It very well may be my last time visiting. First of all, the place was packed. Cool. Not a problem for me. I got in the line and waited. It wasn’t a very long line. When I got to the register to order, I made the employee aware that it was my first time visiting. She seemed to be unfazed by that and just stared at me like “go ahead with your order, please”. I proceeded with my order and still it seemed as though any little question I had she did not feel like answering—I even noticed a slight eye roll when I asked her opinion about adding an egg to my sandwich. She said, and I quote, “I don’t know; I don’t eat them.” She gave me this weird stare and her response had a very unconcerned tone. I kind of shrugged it off and got my receipt and moved on. About five minutes later, they called my name to get my drink. There were at least 2 to 3 people who came in after me who ordered and got their sandwich or bagel or whatever they ordered, and I was still standing there waiting on my food. That additional wait lasted at least 10 to 15 minutes. I finally got a hold of one of the employees and let him know very respectfully that I received my drink, but not my sandwich. He gave me this dirty look and told me “I’m the only one working the sandwiches back here; I’ll get yours.” Immediately he comes back with mine (I presume because it had been sitting back there—forgotten). The sandwich was as dry as the atmosphere in that building. I highly doubt I will be back. The staff was rude. The wait was ridiculous, and the food was subpar. This is an honest opinion from a first-time visitor.
Atmosphere: 2
Food: 1
Service: 1
Gypsie Cat
Bagels are not freshly baked, persons do not listen to requests and manager is rude. Enough said
Atmosphere: 3
Food: 2
Service: 1
Michael Sussman
As a former New Yorker, and bagel maker, I'm extremely picky about certain foods. Your bagels and service are outstanding, I will definitely be shopping with you again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Bagel with Shmear, Nova Lox, Single Bagel, Bottled - Simply Orange, Half Dozen \u0026 Shmear- Build Your Own
Lauren Godwin
Absolutely amazing food! Amazing individuals that work there! I will most definitely be going back!!!!
Atmosphere: 5
Food: 5
Service: 5
Kik Battle
Always pleased. Great service! Order is accurate. Everyone is welcoming.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Leser
Decent bacon/egg/cheese bagel. Iced latte was just okay.
Food: 4
Elena Morris
I was very disappointed with the service. “The new girl” charged me for my coffee when I asked her specially if it was free like it says in the app. I asked the question because I’m new to Einstein bagel. I asked the girl that gave me the coffee and she told me she’s new. Being new is not an excuse.
I Absolutely love this location. Customer Service is always GREAT. Always good energy when I come in here. And you gotta love the smell of fresh food.
Atmosphere: 5
Food: 5
Service: 5
Alicia Gonzalez
Food good service ok
Atmosphere: 1
Food: 4
Service: 2
Hiram Asencio
Bagels are amazing, and being from NY I know my bagels. Specialty sandwiches are good but very pricey as well as their smoothies. Would love to see them sell egg bagels, but food, service and environment are always top notch 👌🏼
I am actually not a bagel person but I like this place thank to my grand daughter. I like that they have not your typical breakfast sandwiches. Their menu has sandwich combinations that you dont find everywhere like the Texas Brisket Egg Sandwich or the Maplehouse Egg sandwich. So far, I have liked everything I ordered and gonna try something new each time I go. My only hiccup was that my hash brown was cold. Not that big of a deal because
The bagels was cold and stale I won't sit here and lie.......but the customer service was pretty decent the guy name was Jason if I can remember correctly....actually asked how i was and was genuine about it Nd he told me to be safe and careful out here.....reminded me of California because that's how we speak to each other out there......all in all I would recommend going a second time
Atmosphere: 5
Food: 3
Service: 5
This Einstein bagel location is wonderful!
The food, service, the atmosphere is consistantly great. Love the French toast bagel and cinnamon roll, yumm!
Please stay there forever and maybe open one up in Downtown Portsmouth, Va.!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Bagel with Shmear
I had placed an order earlier this week online and I never got a receipt (user error). I called Einstein’s and they let me know they would reach out to their manager and he would give me a call. That same day, Ron, the manager, called me back and even sent me a text acknowledging my concern. I let him know I would be picking the decently sized order up at 7am the next morning and he said without hesitation it is no worries at all, he would have the order ready to go even without proof of payment. He brought patience and kindness and extreme professionalism from the moment I spoke with him. When I showed up this morning, he called me out by my name and had everything ready. Just the nicest guy, truly. Super professional. I would 100% recommend ordering with Einsteins and if you’re blessed to encounter Ron, know you’re in amazing hands. Thank you Ron!
Atmosphere: 5
Food: 5
Service: 5
Today (MLK Day) was my first time visiting this establishment. It very well may be my last time visiting. First of all, the place was packed. Cool. Not a problem for me. I got in the line and waited. It wasn’t a very long line. When I got to the register to order, I made the employee aware that it was my first time visiting. She seemed to be unfazed by that and just stared at me like “go ahead with your order, please”. I proceeded with my order and still it seemed as though any little question I had she did not feel like answering—I even noticed a slight eye roll when I asked her opinion about adding an egg to my sandwich. She said, and I quote, “I don’t know; I don’t eat them.” She gave me this weird stare and her response had a very unconcerned tone. I kind of shrugged it off and got my receipt and moved on. About five minutes later, they called my name to get my drink. There were at least 2 to 3 people who came in after me who ordered and got their sandwich or bagel or whatever they ordered, and I was still standing there waiting on my food. That additional wait lasted at least 10 to 15 minutes. I finally got a hold of one of the employees and let him know very respectfully that I received my drink, but not my sandwich. He gave me this dirty look and told me “I’m the only one working the sandwiches back here; I’ll get yours.” Immediately he comes back with mine (I presume because it had been sitting back there—forgotten). The sandwich was as dry as the atmosphere in that building. I highly doubt I will be back. The staff was rude. The wait was ridiculous, and the food was subpar. This is an honest opinion from a first-time visitor.
Atmosphere: 2
Food: 1
Service: 1
Bagels are not freshly baked, persons do not listen to requests and manager is rude. Enough said
Atmosphere: 3
Food: 2
Service: 1
As a former New Yorker, and bagel maker, I'm extremely picky about certain foods. Your bagels and service are outstanding, I will definitely be shopping with you again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Bagel with Shmear, Nova Lox, Single Bagel, Bottled - Simply Orange, Half Dozen \u0026 Shmear- Build Your Own
Absolutely amazing food! Amazing individuals that work there! I will most definitely be going back!!!!
Atmosphere: 5
Food: 5
Service: 5
Always pleased. Great service! Order is accurate. Everyone is welcoming.
Atmosphere: 5
Food: 5
Service: 5
Decent bacon/egg/cheese bagel. Iced latte was just okay.
Food: 4
I was very disappointed with the service. “The new girl” charged me for my coffee when I asked her specially if it was free like it says in the app. I asked the question because I’m new to Einstein bagel. I asked the girl that gave me the coffee and she told me she’s new. Being new is not an excuse.
Atmosphere: 5
Food: 5
Service: 2
Restaurantji Recommends
I Absolutely love this location. Customer Service is always GREAT. Always good energy when I come in here. And you gotta love the smell of fresh food.
Atmosphere: 5
Food: 5
Service: 5
Food good service ok
Atmosphere: 1
Food: 4
Service: 2
Bagels are amazing, and being from NY I know my bagels. Specialty sandwiches are good but very pricey as well as their smoothies. Would love to see them sell egg bagels, but food, service and environment are always top notch 👌🏼
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Texas Brisket Egg Sandwich, Bacon \u0026 Cheddar Egg Sandwich
I am actually not a bagel person but I like this place thank to my grand daughter. I like that they have not your typical breakfast sandwiches. Their menu has sandwich combinations that you dont find everywhere like the Texas Brisket Egg Sandwich or the Maplehouse Egg sandwich. So far, I have liked everything I ordered and gonna try something new each time I go. My only hiccup was that my hash brown was cold. Not that big of a deal because
Atmosphere: 4
Food: 5
Service: 5
Great experience staff was great
Atmosphere: 5
Food: 5
Service: 5
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