This place needs to close. You can't even care enough to properly cook and serve a sandwich. Ordered the new grilled cheese bacon burger and got one slapped between two pieces of white bread, not grilled in the slightest.
Atmosphere: 2
Food: 1
Service: 1
Nakisha Baker
On November 26th, around 10:20 AM, I placed a mobile order through Hardee’s. I am not familiar with the area and did not realize the location was approximately 30–40 minutes away. Once I realized the distance, I attempted to cancel the order, but there was no option to do so in the app, so I proceeded to the store as quickly as possible.
By the time I arrived, the food had clearly been sitting out. The tater tots were soggy and cold, the drinks were watery with melted ice, and the entire order was unusable. I spent $18+, and this was supposed to serve as breakfast and lunch for both myself and my girlfriend before I headed to work.
When I explained the situation at the drive-thru, the first employee was rude and told me it “wasn’t their fault or their problem.” I apologized for the delay and explained I didn’t know the food was made immediately upon order placement. The manager then came outside. While she was more polite, she informed me that because it was a mobile order, she could not process a refund.
She also could not explain how I was supposed to request a refund through the mobile system. I attempted to call the number provided, but it does not work. I have received no response from any contact method since.
The manager offered to remake the food, but due to the situation, the delay, and my discomfort with accepting a remake when the staff had already displayed poor attitudes, I preferred a refund. Ultimately, the “remake” I was given appeared to be the exact same food, still cold and clearly not freshly prepared, which is unsanitary and unacceptable.
At this point, I returned the food and left without receiving any refund or assistance. I couldn’t even get out the parking lot cause of the way the drive through is set up to make matters worse.
I am requesting a full refund for this mobile order. I have followed every instruction, contacted the numbers available, and have yet to receive any support or resolution.
Thank you for reviewing this matter. I hope Hardee’s can correct this situation.
Atmosphere: 1
Food: 1
Service: 1
David Blackwell
Great food
Atmosphere: 5
Food: 5
Service: 5
Carlette Hawkins
Good and fast service
Atmosphere: 5
Food: 5
Service: 5
Richard Martin
Good food and great service!!
Atmosphere: 4
Food: 4
Service: 5
Alonzo Coleman
I visited the Suffolk Va. Store at the intersection of route 460 and route 10. The dinning room and counter/ kitchen area was filthy.
Atmosphere: 1
brian adcock
Can not go wrong with Hardee's!!! Love the biscuits and hash rounds!!! Yummy
Atmosphere: 5
Food: 5
Service: 5
Jeff Weaver
The service was okay but far from customer friendly. The hamburgers were extremely lackluster. The worst part was the absolute disgusting front of the house! The grout lines in the tile are completely gross, drink station disturbing and we had to clean our own table. All the tables were not clean. The child booster seat was again disgusting. I wish I took pictures to post. Unfortunately, my wife and I ate our so so hamburgers and got out of there. The owner needs to view the restaurant and spend some money on cleaning! If the front of the house is that gross, I can only imagine how the back of the house looks. The health department needs to be called for an inspection for sure.
Atmosphere: 1
Food: 1
Service: 1
Ray Blaum
Sad. Not clean. No paper towels in bathroom. Bun burnt. Greasy napkins. Burger cooked to death. Cheese was a jole. Young lady at counter sullen and unfriendly. Definitely not going back.
Atmosphere: 1
Food: 2
Service: 1
Tracee
My husband. Loves going to drive through at Hardee's to get breakfast on the go. I personally don't care for Hardee's. Their food and service are fine. It's just not my favorite place.
The girl on the headset couldn't even let me finish what I was saying before she had to interject. It was a mobile order so everything was already in the bag. I should've known it was half ass when I ordered my drink without ice and there was ice in it. I get home, my burger doesn't have the extra pickles. They just didn't put any on my burger. They also didn't put onions on it. My bun on the sandwiches were burnt. They didn't give me any sauce for my tenders. Overall, they are the worst on night shift. Refrain from going here after 4pm.
Food: 1
Service: 1
Adrienne Towe Fisher
We decided to eat in for breakfast... should have just gone thru drive thru! The facility was DIRTY! We searched for the cleanest table that we could clean w napkins and a good amount of my hand sanitizer. Even the seats needed cleaning. My husband went to the restroom and said he almost left to use the facilities at the autoparts store, as it was so horrible. The counter person seemed quite annoyed to wait on us. She pretty much barked at us! When our food came... it was mediocre, thanks to the great tater tots. The best thing about this store was the friendly patrons who were there. Cleanliness, 0; customer service 1, (we did get food); Food itself, 3 ( for sausage biscuit combo); Would I recommend, NO unless you are desperate and if so, do Drive-thru.
Atmosphere: 1
Food: 2
Service: 2
Bill Green
This is a textbook high quality Hardee's. I was very happy with service and food quality. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Neal Hobbs
Best Hardee's in Suffolk.
Atmosphere: 5
Food: 5
Service: 5
Hearts Merodi
Bathrooms are realistically as clean as they can be, given that this is usually a busy place during lunch. They serve fried chicken which is not something I have seen from a Hardee's or Carl's Jr. The service is decently fast, it all depends on if they are busy or not. The employees are usually pretty chatty and while sometimes the computer may go down, I would expect that from any place in this technology centric world we live in
This place needs to close. You can't even care enough to properly cook and serve a sandwich. Ordered the new grilled cheese bacon burger and got one slapped between two pieces of white bread, not grilled in the slightest.
Atmosphere: 2
Food: 1
Service: 1
On November 26th, around 10:20 AM, I placed a mobile order through Hardee’s. I am not familiar with the area and did not realize the location was approximately 30–40 minutes away. Once I realized the distance, I attempted to cancel the order, but there was no option to do so in the app, so I proceeded to the store as quickly as possible.
By the time I arrived, the food had clearly been sitting out. The tater tots were soggy and cold, the drinks were watery with melted ice, and the entire order was unusable. I spent $18+, and this was supposed to serve as breakfast and lunch for both myself and my girlfriend before I headed to work.
When I explained the situation at the drive-thru, the first employee was rude and told me it “wasn’t their fault or their problem.” I apologized for the delay and explained I didn’t know the food was made immediately upon order placement. The manager then came outside. While she was more polite, she informed me that because it was a mobile order, she could not process a refund.
She also could not explain how I was supposed to request a refund through the mobile system. I attempted to call the number provided, but it does not work. I have received no response from any contact method since.
The manager offered to remake the food, but due to the situation, the delay, and my discomfort with accepting a remake when the staff had already displayed poor attitudes, I preferred a refund. Ultimately, the “remake” I was given appeared to be the exact same food, still cold and clearly not freshly prepared, which is unsanitary and unacceptable.
At this point, I returned the food and left without receiving any refund or assistance. I couldn’t even get out the parking lot cause of the way the drive through is set up to make matters worse.
I am requesting a full refund for this mobile order. I have followed every instruction, contacted the numbers available, and have yet to receive any support or resolution.
Thank you for reviewing this matter. I hope Hardee’s can correct this situation.
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
Good and fast service
Atmosphere: 5
Food: 5
Service: 5
Good food and great service!!
Atmosphere: 4
Food: 4
Service: 5
I visited the Suffolk Va. Store at the intersection of route 460 and route 10. The dinning room and counter/ kitchen area was filthy.
Atmosphere: 1
Can not go wrong with Hardee's!!! Love the biscuits and hash rounds!!! Yummy
Atmosphere: 5
Food: 5
Service: 5
The service was okay but far from customer friendly. The hamburgers were extremely lackluster. The worst part was the absolute disgusting front of the house! The grout lines in the tile are completely gross, drink station disturbing and we had to clean our own table. All the tables were not clean. The child booster seat was again disgusting. I wish I took pictures to post. Unfortunately, my wife and I ate our so so hamburgers and got out of there. The owner needs to view the restaurant and spend some money on cleaning! If the front of the house is that gross, I can only imagine how the back of the house looks. The health department needs to be called for an inspection for sure.
Atmosphere: 1
Food: 1
Service: 1
Sad. Not clean. No paper towels in bathroom. Bun burnt. Greasy napkins. Burger cooked to death. Cheese was a jole. Young lady at counter sullen and unfriendly. Definitely not going back.
Atmosphere: 1
Food: 2
Service: 1
My husband.
Loves going to drive through at Hardee's to get breakfast on the go. I personally don't care for Hardee's. Their food and service are fine. It's just not my favorite place.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
The girl on the headset couldn't even let me finish what I was saying before she had to interject. It was a mobile order so everything was already in the bag. I should've known it was half ass when I ordered my drink without ice and there was ice in it. I get home, my burger doesn't have the extra pickles. They just didn't put any on my burger. They also didn't put onions on it. My bun on the sandwiches were burnt. They didn't give me any sauce for my tenders. Overall, they are the worst on night shift. Refrain from going here after 4pm.
Food: 1
Service: 1
We decided to eat in for breakfast... should have just gone thru drive thru! The facility was DIRTY! We searched for the cleanest table that we could clean w napkins and a good amount of my hand sanitizer. Even the seats needed cleaning. My husband went to the restroom and said he almost left to use the facilities at the autoparts store, as it was so horrible. The counter person seemed quite annoyed to wait on us. She pretty much barked at us! When our food came... it was mediocre, thanks to the great tater tots. The best thing about this store was the friendly patrons who were there. Cleanliness, 0; customer service 1, (we did get food); Food itself, 3 ( for sausage biscuit combo); Would I recommend, NO unless you are desperate and if so, do Drive-thru.
Atmosphere: 1
Food: 2
Service: 2
This is a textbook high quality Hardee's. I was very happy with service and food quality. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Best Hardee's in Suffolk.
Atmosphere: 5
Food: 5
Service: 5
Bathrooms are realistically as clean as they can be, given that this is usually a busy place during lunch. They serve fried chicken which is not something I have seen from a Hardee's or Carl's Jr. The service is decently fast, it all depends on if they are busy or not. The employees are usually pretty chatty and while sometimes the computer may go down, I would expect that from any place in this technology centric world we live in
Atmosphere: 4
Food: 5
Service: 5
Loading...