Nothing Bundt Cakes

Overrated cake chain. Cake was clumpy and spongy and the frosting was too sweet.

Atmosphere: 5

Food: 2

Service: 5

Ooof. This makes me so sad writing. This was my first time ordering a cake from here. I placed the pick up order one week prior to time I wanted to pick up. I realized immediately after placing the order I forgot to have the sign say happy birthday for my mom’s Christmas birthday. I called 3+ times with no answer. I was like maybe they are closed. Checked store hours. No they’re open….. I sent an email same day as placing the order with my order number to please if possible change to happy birthday. Never got an email back. I figured ok no big deal I’ll ask them when I pick up it’s just a small sign. Christmas Eve pick up day comes o scheduled a 6pm pick up. 2:30 I leave for Christmas Eve church service. At 2:37 the store calls me saying they close at 4 so my 6 pm pick up isn’t possible. They had my order a week never answered the phone never replied the email. $50 order and they call me like it was my error. I’m not sure why the 6 pm pick up was not blocked out if they’re closed. I don’t think that’s my fault. I’m frantic my mom is waiting at the church so I say ok I’ll get it now so she will still have a cake. At that point I’m told it’s not made and the drizzle icing won’t be done in time. No one offered to refund my money for the drizzle icing or make up for this at any point speaking to multiple staff. I select a different flavor so I can pick up my mom’s birthday cake and not leave her stranded at church on Christmas Eve. They serve four people after me giving them surveys for free stuff friendly and leave my cake on counter in the back no apology for what happened or attempt to make right. When they go to serve the fifth person after me I step in and say hey I’m in a little bit of a rush could you check on my cake. I get my different flavor icing not how i wanted cake no happy birthday no smile handing it to me no refund treated like I did something wrong. I will never get another cake from here $50 is too much for such horrible treatment of customers I understand the holiday but this was an all time record on how low customer service can get.

Atmosphere: 1

Food: 1

Service: 1

Ordered a cake and some other odds and ends for delivery to a friend as I live outside the area. The store did not deliver and has refused to give me a refund. I’d stay away from these thieves!

I went onto the website and ordered my friend a cake to be delivered a month ago. It was never delivered and my attempts for a refund are going unanswered by the store. I can't get a phone call back and they are unresponsive on the phone. I spent almost $100 for balloons and other add-on items and received NOTHING. Let this be a cautionary tale for anyone outside the area trying to order for delivery. They still own me money back and it's been a month. Absolutely unacceptable.

Atmosphere: 5

Food: 5

Service: 1

Always a welcoming, positive vibe. Greeted with a smile and leaving with you. I have this experience every time I visit. I love your location in Harbour View Suffolk.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet Cake, Bundt Cake

I have bought these cakes for every celebration but lately super disappointed in the business, the last 2 visits I’ve gone in and asked for a cake and been told it will be 30 minutes cause the cakes obviously aren’t ever ready anymore. Today my husband was told to come back in an hour and when he returned he was told it would be another 30 minutes. I guess they only cater to preorders or what’s in the case. Definitely rethinking using them for everything now.

Atmosphere: 3

Food: 5

Service: 3

I ordered online today a 8 inch cake for my daughters birthday tomorrow. I am not aware of any place that you can order a cake the same day you want to pick it up. So I was pleased with this already and of course everyone knows their cakes are the best. Well when I got the email confirmation it said vanilla and I specifically said strawberries and cream. So I called them multiple times and left a voicemail. No answer and no call back. When I arrived they said they could remake it but it would be a 30 minute wait. I waited and they remade it, they also gave me a 10 inch instead of an 8 inch. So my overall experience is wonderful. I would have liked them to answer the phone or call me back but they made up for it. This is only my second time at this specific location but I am no stranger to nothing Bundt cakes and will definitely return. Thank you

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bundt Cake

I really liked the lemon cake. When I went to the store I didn't know which one to choose but they have very good customer service and a woman who speaks Spanish recommended the lemon flavor. It's my favorite.

I placed my order at 6:00. At 6:20 I inquired how much longer. After the worker investigated, she discovered apparently the order was never received in the back. I ultimately asked for my money back and had to wait another 15 mins. I don't know what changed with the staff but the service was terrible. I’ve gone to this establishment many times with no issues. Please train staff

Atmosphere: 1

Food: 1

Service: 1

I'm here at the Suffolk, VA, location, and the customer service is excellent!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bundtlets

Mary was a bright spot in my day! Her customer service is over the top. And, I can truly say the lemon raspberry cake is one of the best cakes I've ever tasted. Two more flavors of cake made their way home with me to be enjoyed later. This was my first visit, but it won't be the last.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Lemon Raspberry, Carrot

Mrs. Mary is so very joyful! Aside from the delicious cakes, it is a treat to stop in this location.

Atmosphere: 5

Food: 5

Service: 5

Kennedy wasn’t knowledgeable about the services. Came back from the back & Stood in front of me and never let me know an update. The other customer service lady let me know the update. She’s Not friendly at all.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Bundt Cake

The mini?cake is my FAV ❗️
Always MOIST to perfection

Parking: I always stop here when i eat a few doors down at “First Watch”…

Excellent service and high quality bundt cakes! Worth the stop!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bundtlets, Red Velvet, Red Velvet Cake, Confetti, Bundtinis, Bundt Cake