I’m extremely disappointed with my recent delivery experience. I paid for delivery and left a tip, yet the driver, Allyson, refused to bring the order upstairs. Every previous delivery I’ve received from this Papa John’s location has been delivered directly to my door without issue.
I am heavily pregnant, and being required to come downstairs after paying for delivery and a tip was unnecessary and frustrating. The driver’s attitude was also rude and dismissive.
To make matters worse, I called the store to speak with a manager, and I was told that “drivers are not required to come upstairs.” If that is truly the policy, it should be clearly stated before customers pay for delivery and tips with the expectation that food will be delivered to their door.
Experiences like this are exactly why customers become reluctant to tip delivery drivers. After this incident, I will not be tipping for delivery going forward.
This was a very disappointing experience from a location that has previously provided good service.
Food: 3
Service: 1
H-H Mechanical
Garlic sauce busted open all over the pizza but spoke to the store and they had no problem to bring us out a new one. Sometimes accidents happen and it's totally cool because they are going to fix the problem for us. Very thankful for great employees at that store.
Atmosphere: 5
Food: 5
Service: 5
E K
They are not training staff to dock/slap their dough so you aren't getting the crust shown as advertised. They use a machine which completely enables the employee for the sake of convenience. When the dough is leveled the sauce & toppings bake into the crust. Which defeats the purpose of me needing the butter garlic sauce to dip my crust (my favorite part). Its typically just this location!
Atmosphere: 2
Food: 1
Service: 1
kathleen Brown
This was our first time trying PaPa John's and it was a complete failure. After ordering pizza and wings for p/u at the store, tho the pizza was warm, the wings were ice cold. Not only cold, but, very bad taste and poor execution of Buffalo wings. We won't be ordering from PaPa John's again. Very disappointed.
Food: 1
Service: 4
Curtis S
Nice people to do business with
Atmosphere: 5
Food: 5
Service: 5
HashSlinging Slasher
Food is always hot, delicious, and arrives early ❤️🍕
Food: 5
Service: 5
Kathleen “Kat” Robinson
We love the shakaroni!!!
Food: 5
Service: 5
Rob Bemisdarfer
The order was wrong. Called the store and immediately put on hold. 10 minutes later, there was no answer, so I hung up. The errors at this store keep adding up. Owners would be wise to look into management. Take your business elsewhere, customer service is a joke to this manager.
Food: 3
Service: 1
Dalecia White
Just ordered a regular crust pizza delivery, I got thin crust pizzas. Called to get an exchange and the manager told me I had to bring it in. If I could have went to get it don't you think I would have gotten it picked up? They said that they couldn't accommodate my order and they said just throw it away. This is bad business! The Suffolk location on Main Street.SMH check your pizza before they leave and I gave the driver a tip.
Food: 1
Service: 1
Britt Mass
This was by far the worst experience I’ve ever had, first the food was late they do double orders alot per what the manager said. So our food is never “fresh” so my food is never delivered on time. The driver didn’t look clean at all, when I got my food it looked like someone dropped it several times. There was pizza toppings all over the box it was gross. I got 3 items cheese sticks cheese pizza and have cheese half pepperoni but what I got was a HOT MESS OF AN ORDER! I order take out due to my health but i had to go out of my way to go to the store to get my pizza remade. When i got to the store, I did see the driver he was touching his hair and lower area and then touching the boxes and delivery bags. Then leaving to drop of another double order he has 2 different bags with 2 receipts as well . The manager also told me that the driver was speeding and slammed on the brakes that’s why the food looks like that. She also said that he did this with another order I’m guessing that’s because their delivery drivers have double orders and speed . Will attach photos.
Their phone service could be better run by toddlers. Pizza is now 20 minutes late. I called for update and was told “It’s on the way” and then he hung up. I called back & the manager said he hit the hold button. They answer the phone “Hello” like you’re calling their home. Garbage service!
Atmosphere: 2
Food: 4
Service: 1
Levi Kester
Last night Friday 28 Feb was the third time they got my order wrong. You all have one job. I WILL NEVER ORDER FROM PAPA JOHNS AGAIN EVER!!!!!
B Smooth
Ordered ahead of time but still had to wait for over 10 minutes but I did enjoy the pepperoni pizza.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Tracy Long
Horrible service! When pizza is delivered it’s cold! When ordering multiple pizzas and sides they only replaced the pizza as if everything else wasn’t cold! They never answer the phone when they know it’s a problem! Just horrible!
Food: 1
Service: 1
Stephanie Jones
My daughter ordered a pizza on line that never came. When she went to check the tracker on line, it would usually track by the minute how close or far the driver was from the house. But it just went straight from ordering 7:02pm to delivered at 7:56pm. So my daughter call them to let them no that we never received the pizza. She was told that the pizza was delivered and that there was one proof that it wasn't and that the driver handed it to someone at my house. So my daughter asked for a refund. The manager told her that she could only get store credit. So my daughter asked could they remake the pizza. I called back, since the order was placed on my card. I asked the manager for a refund and she lied and said my daughter asked for a store credit. She was extremely nasty with no remorse or any kind professionalism at all. I had no choice but to call your main office to put in my complaint. About an hour later my neighbor called to let me know that my pizza was sitting on her door step for 2 hours. She even sent me her door cam showing the diver just set the pizza on the porch. My neighbor called your establishment to let them know a mistake was made. The manager told her to throw it away and she would call me. She never called, so I call her. Yet again, no apology on the behalf of your establishment. At this point I can care less about the pizza. I'm mad at the way the manager handled your business. I will never order from you all again. Something really needs the be done about her. I just want my money back.
I’m extremely disappointed with my recent delivery experience. I paid for delivery and left a tip, yet the driver, Allyson, refused to bring the order upstairs. Every previous delivery I’ve received from this Papa John’s location has been delivered directly to my door without issue.
I am heavily pregnant, and being required to come downstairs after paying for delivery and a tip was unnecessary and frustrating. The driver’s attitude was also rude and dismissive.
To make matters worse, I called the store to speak with a manager, and I was told that “drivers are not required to come upstairs.” If that is truly the policy, it should be clearly stated before customers pay for delivery and tips with the expectation that food will be delivered to their door.
Experiences like this are exactly why customers become reluctant to tip delivery drivers. After this incident, I will not be tipping for delivery going forward.
This was a very disappointing experience from a location that has previously provided good service.
Food: 3
Service: 1
Garlic sauce busted open all over the pizza but spoke to the store and they had no problem to bring us out a new one. Sometimes accidents happen and it's totally cool because they are going to fix the problem for us. Very thankful for great employees at that store.
Atmosphere: 5
Food: 5
Service: 5
They are not training staff to dock/slap their dough so you aren't getting the crust shown as advertised. They use a machine which completely enables the employee for the sake of convenience. When the dough is leveled the sauce & toppings bake into the crust. Which defeats the purpose of me needing the butter garlic sauce to dip my crust (my favorite part). Its typically just this location!
Atmosphere: 2
Food: 1
Service: 1
This was our first time trying PaPa John's and it was a complete failure. After ordering pizza and wings for p/u at the store, tho the pizza was warm, the wings were ice cold. Not only cold, but, very bad taste and poor execution of Buffalo wings. We won't be ordering from PaPa John's again. Very disappointed.
Food: 1
Service: 4
Nice people to do business with
Atmosphere: 5
Food: 5
Service: 5
Food is always hot, delicious, and arrives early ❤️🍕
Food: 5
Service: 5
We love the shakaroni!!!
Food: 5
Service: 5
The order was wrong. Called the store and immediately put on hold. 10 minutes later, there was no answer, so I hung up. The errors at this store keep adding up. Owners would be wise to look into management. Take your business elsewhere, customer service is a joke to this manager.
Food: 3
Service: 1
Just ordered a regular crust pizza delivery, I got thin crust pizzas. Called to get an exchange and the manager told me I had to bring it in. If I could have went to get it don't you think I would have gotten it picked up? They said that they couldn't accommodate my order and they said just throw it away. This is bad business! The Suffolk location on Main Street.SMH check your pizza before they leave and I gave the driver a tip.
Food: 1
Service: 1
This was by far the worst experience I’ve ever had, first the food was late they do double orders alot per what the manager said. So our food is never “fresh” so my food is never delivered on time. The driver didn’t look clean at all, when I got my food it looked like someone dropped it several times. There was pizza toppings all over the box it was gross. I got 3 items cheese sticks cheese pizza and have cheese half pepperoni but what I got was a HOT MESS OF AN ORDER! I order take out due to my health but i had to go out of my way to go to the store to get my pizza remade. When i got to the store, I did see the driver he was touching his hair and lower area and then touching the boxes and delivery bags. Then leaving to drop of another double order he has 2 different bags with 2 receipts as well . The manager also told me that the driver was speeding and slammed on the brakes that’s why the food looks like that. She also said that he did this with another order I’m guessing that’s because their delivery drivers have double orders and speed . Will attach photos.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Their phone service could be better run by toddlers. Pizza is now 20 minutes late. I called for update and was told “It’s on the way” and then he hung up. I called back & the manager said he hit the hold button. They answer the phone “Hello” like you’re calling their home. Garbage service!
Atmosphere: 2
Food: 4
Service: 1
Last night Friday 28 Feb was the third time they got my order wrong. You all have one job. I WILL NEVER ORDER FROM PAPA JOHNS AGAIN EVER!!!!!
Ordered ahead of time but still had to wait for over 10 minutes but I did enjoy the pepperoni pizza.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Horrible service! When pizza is delivered it’s cold! When ordering multiple pizzas and sides they only replaced the pizza as if everything else wasn’t cold! They never answer the phone when they know it’s a problem! Just horrible!
Food: 1
Service: 1
My daughter ordered a pizza on line that never came. When she went to check the tracker on line, it would usually track by the minute how close or far the driver was from the house. But it just went straight from ordering 7:02pm to delivered at 7:56pm. So my daughter call them to let them no that we never received the pizza. She was told that the pizza was delivered and that there was one proof that it wasn't and that the driver handed it to someone at my house. So my daughter asked for a refund. The manager told her that she could only get store credit. So my daughter asked could they remake the pizza. I called back, since the order was placed on my card. I asked the manager for a refund and she lied and said my daughter asked for a store credit. She was extremely nasty with no remorse or any kind professionalism at all. I had no choice but to call your main office to put in my complaint. About an hour later my neighbor called to let me know that my pizza was sitting on her door step for 2 hours. She even sent me her door cam showing the diver just set the pizza on the porch. My neighbor called your establishment to let them know a mistake was made. The manager told her to throw it away and she would call me. She never called, so I call her. Yet again, no apology on the behalf of your establishment. At this point I can care less about the pizza. I'm mad at the way the manager handled your business. I will never order from you all again. Something really needs the be done about her. I just want my money back.
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