Hello! I ordered online using my Starbucks points to get a free drink and when I picked up my order I didn’t notice that there was a fly in my drink until I got in my car. I couldn’t ask them to remake my drink because I had to go to work but I’m still upset that this happened. This Starbucks location is normally great but I’m still upset that I couldn’t enjoy my drink and my points were wasted
Atmosphere: 5
Food: 2
Service: 3
Nai Chai
I wasn’t impressed with my experience today. In fact, there was no experience at all. One person (a very tall, Caucasian man) greeted me when I walked in. But it went downhill from there. I stood there for a long time waiting for help and no one even looked in my direction. I guess after that “routine” hello, I no longer existed to the staff. As such, I will take my order and my presence (since I was planning to sit and study) to the Starbucks on Harbour View Blvd. Hopefully, they’ll get it right the first time. I’m very disappointed!
Separately, I was just here last week (Tuesday evening) with a friend. Our experience was much different. Much better!!!
Atmosphere: 1
Food: 1
Service: 1
Kyrie Campbell
So I come to this starbucks at least 3 times a week. My order is pretty specific and they slam dunk it everytime. Most of the ladies and maybe 1 or 2 of the men know who I am. They're all amazing. Thank you team for starting my mornings. - From Customer known as Regrets.
Atmosphere: 5
Food: 5
Service: 5
A B
Rude kid at the window. Most of the kids are very nice but yesterday the tall girl in green was rude and slammed the window. Be careful who you hire.
Atmosphere: 3
Food: 4
Service: 1
Sabrina Brooks
Second time they give me a wrong drink. I can’t go back and change it so I’m stuck drinking something disgusting that I paid $7 for. (Getting the right drink would be a good way to improve for the future)
Matthew Lippold
Some kid was running around and all over the floor as soon as I walked in. Really everything was fine except these white folks taking up the entire middle section of the store at two tables they had pushed together there. This is right in front of where you pick up your order. They had no concern for their kids rather just about yelling their points at each other over the already extremely loud mid hip hop. Manager seemed to care only about drive thru times
Kid-friendliness: This is obviously a public park and Google should update this
Atmosphere: 1
Food: 3
Service: 1
Jess Nix
Pulled up at 820p last night, the young man that took my order was very respectful but the white woman that took my money was VERY rude & yelling.
Atmosphere: 1
Food: 2
Service: 1
J N
Pulled up at 820p last night, the young man that took my order was very respectful but the white woman that took my money was VERY rude & yelling.
Atmosphere: 1
Food: 2
Service: 1
Kristy Faller
Usually the coffee is fast here but sometimes like today it takes forever. Been waiting almost 30 minutes for one frappachino. Watched a worker make herself a drink and then disappear in the back for about 10 mins. Still waiting on my drink to be made. A lady that ordered way after me just got her order. Got to be at work at 5 and it's 4:53.
Atmosphere: 5
Food: 5
Service: 1
Nell
The coffee is very tasty. Unfortunately, the employees aren't really friendly and the building smells really bad, like bad milk or something.
A HUGE THANK YOU to all of the 5:00 am crew who have made my stays here in Suffolk amazing ? You all are AWESOME!!!? Should have posted this a week or two ago. I was in the area for 6 weeks and every morning they were awesome!!!
Food: 5
Service: 5
Brooke Marie
I use this Starbucks often spending $150-200 a week, ordering pastries and such for my clients. After yesterday’s fiasco I will not spend one more penny at this location. The manager and some staff are unpleasant and disrespectful. I simple apology for what was incorrect goes a long way.
Service: 1
Ananta Prasert
No matter where I come to order, I never get what I ordered. For example, order green tea. There's almost no green tea flavor, just pure milk. The taste is terrible.
Stacy Mantz
I love the selection and the fact that they have pup cups for our puppy
Hello! I ordered online using my Starbucks points to get a free drink and when I picked up my order I didn’t notice that there was a fly in my drink until I got in my car. I couldn’t ask them to remake my drink because I had to go to work but I’m still upset that this happened. This Starbucks location is normally great but I’m still upset that I couldn’t enjoy my drink and my points were wasted
Atmosphere: 5
Food: 2
Service: 3
I wasn’t impressed with my experience today. In fact, there was no experience at all. One person (a very tall, Caucasian man) greeted me when I walked in. But it went downhill from there. I stood there for a long time waiting for help and no one even looked in my direction. I guess after that “routine” hello, I no longer existed to the staff. As such, I will take my order and my presence (since I was planning to sit and study) to the Starbucks on Harbour View Blvd. Hopefully, they’ll get it right the first time. I’m very disappointed!
Separately, I was just here last week (Tuesday evening) with a friend. Our experience was much different. Much better!!!
Atmosphere: 1
Food: 1
Service: 1
So I come to this starbucks at least 3 times a week. My order is pretty specific and they slam dunk it everytime. Most of the ladies and maybe 1 or 2 of the men know who I am. They're all amazing. Thank you team for starting my mornings. - From Customer known as Regrets.
Atmosphere: 5
Food: 5
Service: 5
Rude kid at the window. Most of the kids are very nice but yesterday the tall girl in green was rude and slammed the window. Be careful who you hire.
Atmosphere: 3
Food: 4
Service: 1
Second time they give me a wrong drink. I can’t go back and change it so I’m stuck drinking something disgusting that I paid $7 for. (Getting the right drink would be a good way to improve for the future)
Some kid was running around and all over the floor as soon as I walked in. Really everything was fine except these white folks taking up the entire middle section of the store at two tables they had pushed together there. This is right in front of where you pick up your order. They had no concern for their kids rather just about yelling their points at each other over the already extremely loud mid hip hop. Manager seemed to care only about drive thru times
Kid-friendliness: This is obviously a public park and Google should update this
Atmosphere: 1
Food: 3
Service: 1
Pulled up at 820p last night, the young man that took my order was very respectful but the white woman that took my money was VERY rude & yelling.
Atmosphere: 1
Food: 2
Service: 1
Pulled up at 820p last night, the young man that took my order was very respectful but the white woman that took my money was VERY rude & yelling.
Atmosphere: 1
Food: 2
Service: 1
Usually the coffee is fast here but sometimes like today it takes forever. Been waiting almost 30 minutes for one frappachino. Watched a worker make herself a drink and then disappear in the back for about 10 mins. Still waiting on my drink to be made. A lady that ordered way after me just got her order. Got to be at work at 5 and it's 4:53.
Atmosphere: 5
Food: 5
Service: 1
The coffee is very tasty. Unfortunately, the employees aren't really friendly and the building smells really bad, like bad milk or something.
Atmosphere: 1
Food: 5
Service: 3
Restaurantji Recommends
A HUGE THANK YOU to all of the 5:00 am crew who have made my stays here in Suffolk amazing ? You all are AWESOME!!!? Should have posted this a week or two ago. I was in the area for 6 weeks and every morning they were awesome!!!
Food: 5
Service: 5
I use this Starbucks often spending $150-200 a week, ordering pastries and such for my clients. After yesterday’s fiasco I will not spend one more penny at this location. The manager and some staff are unpleasant and disrespectful. I simple apology for what was incorrect goes a long way.
Service: 1
No matter where I come to order, I never get what I ordered. For example, order green tea. There's almost no green tea flavor, just pure milk. The taste is terrible.
I love the selection and the fact that they have pup cups for our puppy
Parking: Plenty of parking
Kid-friendliness: It's family oriented
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Bacon Gouda & Egg Sandwich
It feel so weird walking into a place to get an order and no one say hello, good bye, have a nice day or nothing! No pride here! I hope get better.
Atmosphere: 5
Food: 5
Service: 1
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