Zaxby's Chicken Fingers & Buffalo Wings

The food was horrible. I ordered five (5) Buffalo Wings and received very small and dry flats. Normally, I received nice size portions of wings. I will stick to the fries and fried pickles.

Atmosphere: 3

Food: 1

Service: 3

I live 10 mins away from this Zaxbys and everytime I go I have a bad experience with my salad I ask and pay for extra topping it never looks like extra and the portions are small anyway NOT TO MENTION I worked at Zaxbys for 4 years I must've made 1000 fried and grilled house salads between 2010 and 2014 I know 4 strips come on a salad but it seems like I always get shorted only at this location

Atmosphere: 3

Food: 3

Service: 3

My first visit the food was good. The bread was grilled, the cheese was melted, the fries were fresh and lightly seasoned. My second visit was disappointing. I ordered the same thing as my first visit which was a grilled cheese and fries. The bread was barely grilled and the cheese was not melted. I walk into the restaurant and all of the employees are just staring at me all and one particular young man was giving me a mean stare. He might've been the one that made the cheese sandwich. I could literally take all the slices off with my fingers.

My first visit the food was good. The bread was grilled, the cheese was melted, the fries were fresh and lightly seasoned. My second visit was disappointing. I ordered the same thing as my first visit which was a grilled cheese and fries. The bread was barely grilled and the cheese was not melted. I walk into the restaurant and all of the employees are just staring at me all and one particular young man was giving me a mean stare. He might've been the one that made the cheese sandwich. I could literally take all the slices off with my fingers.

Horrible service. Employees are always incredibly rude and management is no better. Definitely do NOT recommend!

Atmosphere: 1

Food: 1

Service: 1

Food was great! Wanted to shout out a young lady (I believe her name was Jada), she was so kind and made sure my order was perfect! Great experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Tender Sandwich, Chicken Fingerz, Fried White Cheddar Bites

Always good food

Atmosphere: 5

Food: 5

Service: 5

Incompetent. EVERY time I come here, they miss something. This time I order the taco meal, a side of fries and kiddie finger meal. I notice my fries aren’t in the bag, after receiving attitude about how my tacos don’t come with fries , I made them aware that I ordered them on the side. Got those fries and there was barely any in there. $3 for about 8 fries in a box. Get home to fed my child her kids meal and there’s NO CHICKEN FINGERS IN THE KIDDIE BOX. They love saying , you can come back. WHO wants to come back once they’ve made it all the way to their home ? Then they keep saying, make sure you bring your receipt. How about y’all make sure y’all give people what they order. Yall hear it on the headset, see it on the screen and still manage to mess it up everytime

Atmosphere: 1

Food: 2

Service: 1

I ordered 3 items on the app and went and pick it up . The bag was taped nicely thats why I did not check it up . This is supposed to be my sons dinner that is sick and when I opened it after 2 hours one item is missing its already around 6-7 PM and I called their number 4X it was ringing but nobody is answering the Phone . Next day I went in the restaurant to tell the supervisor that one of my order yesterday was missing . I showed her the reciept that was sticked to the bag and she told me that how come I did not call I told her I called but no one is answering the phone . She said that she was all night yesterday and the phone never rang so I showed her my recent calls in my phone and she still insist that I never called and ask a lot of questions. I was just standing there waiting if she will say she won’t refund or give me the item that is missing. So I ask her again whats going on if I can leave or not . She has an attitude that she said wait and I am making your sandwich she gave me the sandwich like she is so mad . I hope they will check into this so this won’t happen again . Be kind to your costumers .
This happened in Zaxby in college drive

I MISS my Zaxby's. Years ago, this franchise was on point. Even though it's always been a bit slow on the orders and making food. I'm good w/ that as long as it's fresh. So, ever since Raising Cain's came to town, I have yet to go back to my fav chicken place, until tonite.
Please know this is coming from person that would fly into Atlanta and get an uber to take me to zaxbys in between my connecting flights. It truly was my favorite. It was always fresh and I love the dip sauce. But, the location in Hampton, VA has such horrible service, no doubt it's easy for Raising Cains to kill them on sales.
Not having been to my Zaxbys since about 2020, I tried tonite but in a different location, in suffolk, VA off college drive. I thought perhaps they hired a quality control person to pick up the pace on the business. Upon entering the building, i wanted blow my nose so I went to the bathroom. After waiting about 5 mins for my guy to come out of the toilet stall, it was apparent since he was an employee w/ the work attire, he was simply hanging out on the phone in the toilet stall. He apologized to me once he noticed I was waiting to get to the toilet.
SO, I ordered food, and long story short, the fries(which I asked for no salt) came out over cooked, you know when the grease has burned through the fry. I ordered a 4 piece tender plate, but I received 3 semi dry tenders and one half of a completely dry tender. it was horrible.
All this to say; I want to spend my money here, but this franchise makes it hard to support. So, I guess I'm FORCED to drive to Raising Cains' because the food is 100% always fresh there. I've yet to have any issues w/ my food ever since I started going. PLEASE, zaxbys, can you clean up your act.... and your other locations, the one on Portsmouth BLVD is so dirty, the drive through needs a pressure wash from the dirt on the building. If outside is dirty, I wonder what the kitchen could look like. All this with love and support..

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Fried Chicken

Chicken sandwich was a beast they hooked me up?but I see why?❤️❤️?❤️

Best Chicken on the market! I said what I said!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Zax Snak Meal, Sweet Peach Tea

Spent over 15 min in the drive through. First, got the wrong order and they questioned me acting like I was wrong even though we were missing half the order. Then when they handed us our order for the second time, we were still missing items so we went inside to get it corrected and all the workers were in no hurry to help. Very disappointed in the service.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Tenders and Fries

Jessica is hella aggressive and rude , she was seems have a issue with black folks too. Never had an issue with this place until she was in shift.get rid of her

Atmosphere: 1

Food: 1

Service: 1

Spent over 15 min in the drive through. First, got the wrong order and they questioned me acting like I was wrong even though we were missing half the order. Then when they handed us our order for the second time, we were still missing items so we went inside to get it corrected and all the workers were in no hurry to help. Very disappointed in the service.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Big Zax Snak Meal