Some district manager was there chewing people out about how they failed a health inspection multiple times now in the lobby and I guess performing performance reviews in the lobby in front of guests. They'd only been open for an hour and my food was freaking terrible somehow already stale. Do not want to come back ever.
Atmosphere: 1
Food: 1
Service: 1
Ramiro Ortiz Guerra
I didn't order a smash burrito, I ordered a burrito, someone in the kitchen must have step up at it, this is not normal, not to mention the rice that was like mush, a chipotle sauce that tasted like water, and the cantina bowl was a total disaster, I ordered meat and they gave me both chicken and steak, and the steak was tough, the rice was like mush because it was very thin, it had no beans, the vegetables looked old, it's Taco Bell food, better order chicken but there's a gas station further down that probably has better chicken
Atmosphere: 1
Food: 1
Service: 2
keilah dial
They never have anything ready and when u get the food it cold
Atmosphere: 1
Food: 1
Service: 1
Carol Tydings
They never get order correct I’ve been waiting a half an hour so far in the drive thur
Atmosphere: 4
Food: 4
Service: 1
Vortex FN
Got order wrong every time weve been here horrible customer service and overall dirty resturant
Atmosphere: 1
Food: 1
Service: 1
Laura Carey
On June 30, I went through the drive through at KFC in Tappahannock , my debit card was charged twice, I made several trips back there to try to get my money back, finally I was given a 800 number to call, where a lady took my information and as of today July 23 Noone has refunded my money, this is very poor customer service and I will not go back to KFC ever again, and for anyone who goes there if you use a debit card becareful and please check your receipt before you leave because if you are overcharged as I was you will never get your money back
Ashley Hundley
I have been disappointed time and time at Tapp KFC from the horrible customer service, to a very unclean not to mention the multiple health code violations like not one employee wearing gloves cross contaminating between chicken from the KFC side to Taco Bell never washing hands since the lack of gloves, to literally having no chicken. . . Seriously though!!! But tonight I wasn't disappointed my son was who was having an emotional day all he wanted was a chicken sandwich and a large Mac n cheese all for him and no one else to spend $16 to get a fraction of a large that was dry with crunchy noodles with burnt parts all throughout it! Thank you Tappahannock KFC for ruining the only thing my son asked for tonight, y'all outdid yourselves tonight!!! Signed, A very Disappointed Little Boy!
Suvan Ginn
Good food
Atmosphere: 4
Food: 4
Service: 4
Lawrence Wood
They were out of dark meat at 7:30 pm??! The white meat I got had been under the warmer a LONG time: dark brown, shrunken, dry and stringy. Lots of loud yelling back and forth behind the counter.
Atmosphere: 2
Food: 2
Service: 3
Black Son
I was at the drive thru the other day and it sounded like the boy working there who looked really young was trying really hard to give customer service. He was doing so good. He let us wait for our order and we got it. He was very nice to us. Thanks KFC ☺
Messed our order up, too busy laughing and joking around inside. Had to wait a long time to get our food.
John Doe
Do NOT spend money here. I am not your typical rude consumer that complains about every little thing, I am a retail worker apologist (especially in the fast food business) and usually side with them on all fronts. This is not one of those cases.
Set a pickup, arrived and realized the bag was way too empty and I was definitely missing food. I talked to a worker in a gray outfit who I’m assuming was the lead at the time… awful experience. Rudely gossiped about other customers that came were still eating. Tried to list what was missing, kept getting interrupted and was even given the wrong item. Once a bag was assembled I realized I was still missing another big meal… had to go back in again and ask for it, just to not receive my sides, biscuit or type of chicken because “We are out.” KFC already never gave me 2 refunds I asked for before at this place even when reaching out to support, so do with that what you will.
Most of the staff there are dressed inappropriately and are rude, with one exception being the short hispanic fellow who is the only one that has served me exceptionally there.
0/10 experience.
Sylvia Dodge
You walk in and they say the door should be locked when it’s only 8pm… way to go KFC on your customer service
Cody Greene
Stopped by around 3pm before heading to Gloucester hoping to get some good chicken and burritos. No one was running the register, nor acknowledging the 5 people around us. Finally placed our order and was told they had nothing but tea for drinks. (We later watched two people get soda drinks) the woman (heavier set with grey hair) who took our order was extremely rude and had a disgusting attitude. She walked around the kitchen yelling and cussing. My wife received her chicken 10 minutes before my burritos were ready.
The burritos were all over the place and were wrapped like a sandwich. The chicken was old and soaked up all the grease they sat in for hours. My wife ended up spitting out most of her chicken and we were both extremely disappointed.
Train your staff!
Bradley Cuffel
Bathroom was discusting, kitchen and prep areas had grease & dirt buildup around the legs of equipment.
Some district manager was there chewing people out about how they failed a health inspection multiple times now in the lobby and I guess performing performance reviews in the lobby in front of guests. They'd only been open for an hour and my food was freaking terrible somehow already stale. Do not want to come back ever.
Atmosphere: 1
Food: 1
Service: 1
I didn't order a smash burrito, I ordered a burrito, someone in the kitchen must have step up at it, this is not normal, not to mention the rice that was like mush, a chipotle sauce that tasted like water, and the cantina bowl was a total disaster, I ordered meat and they gave me both chicken and steak, and the steak was tough, the rice was like mush because it was very thin, it had no beans, the vegetables looked old, it's Taco Bell food, better order chicken but there's a gas station further down that probably has better chicken
Atmosphere: 1
Food: 1
Service: 2
They never have anything ready and when u get the food it cold
Atmosphere: 1
Food: 1
Service: 1
They never get order correct I’ve been waiting a half an hour so far in the drive thur
Atmosphere: 4
Food: 4
Service: 1
Got order wrong every time weve been here horrible customer service and overall dirty resturant
Atmosphere: 1
Food: 1
Service: 1
On June 30, I went through the drive through at KFC in Tappahannock , my debit card was charged twice, I made several trips back there to try to get my money back, finally I was given a 800 number to call, where a lady took my information and as of today July 23 Noone has refunded my money, this is very poor customer service and I will not go back to KFC ever again, and for anyone who goes there if you use a debit card becareful and please check your receipt before you leave because if you are overcharged as I was you will never get your money back
I have been disappointed time and time at Tapp KFC from the horrible customer service, to a very unclean not to mention the multiple health code violations like not one employee wearing gloves cross contaminating between chicken from the KFC side to Taco Bell never washing hands since the lack of gloves, to literally having no chicken. . . Seriously though!!! But tonight I wasn't disappointed my son was who was having an emotional day all he wanted was a chicken sandwich and a large Mac n cheese all for him and no one else to spend $16 to get a fraction of a large that was dry with crunchy noodles with burnt parts all throughout it! Thank you Tappahannock KFC for ruining the only thing my son asked for tonight, y'all outdid yourselves tonight!!!
Signed,
A very Disappointed
Little Boy!
Good food
Atmosphere: 4
Food: 4
Service: 4
They were out of dark meat at 7:30 pm??! The white meat I got had been under the warmer a LONG time: dark brown, shrunken, dry and stringy. Lots of loud yelling back and forth behind the counter.
Atmosphere: 2
Food: 2
Service: 3
I was at the drive thru the other day and it sounded like the boy working there who looked really young was trying really hard to give customer service. He was doing so good. He let us wait for our order and we got it. He was very nice to us. Thanks KFC ☺
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Messed our order up, too busy laughing and joking around inside. Had to wait a long time to get our food.
Do NOT spend money here. I am not your typical rude consumer that complains about every little thing, I am a retail worker apologist (especially in the fast food business) and usually side with them on all fronts. This is not one of those cases.
Set a pickup, arrived and realized the bag was way too empty and I was definitely missing food. I talked to a worker in a gray outfit who I’m assuming was the lead at the time… awful experience. Rudely gossiped about other customers that came were still eating. Tried to list what was missing, kept getting interrupted and was even given the wrong item. Once a bag was assembled I realized I was still missing another big meal… had to go back in again and ask for it, just to not receive my sides, biscuit or type of chicken because “We are out.” KFC already never gave me 2 refunds I asked for before at this place even when reaching out to support, so do with that what you will.
Most of the staff there are dressed inappropriately and are rude, with one exception being the short hispanic fellow who is the only one that has served me exceptionally there.
0/10 experience.
You walk in and they say the door should be locked when it’s only 8pm… way to go KFC on your customer service
Stopped by around 3pm before heading to Gloucester hoping to get some good chicken and burritos. No one was running the register, nor acknowledging the 5 people around us. Finally placed our order and was told they had nothing but tea for drinks. (We later watched two people get soda drinks) the woman (heavier set with grey hair) who took our order was extremely rude and had a disgusting attitude. She walked around the kitchen yelling and cussing. My wife received her chicken 10 minutes before my burritos were ready.
The burritos were all over the place and were wrapped like a sandwich. The chicken was old and soaked up all the grease they sat in for hours. My wife ended up spitting out most of her chicken and we were both extremely disappointed.
Train your staff!
Bathroom was discusting, kitchen and prep areas had grease & dirt buildup around the legs of equipment.
Loading...