They gave us half our food then when we asked for the rest of the food they said they gave it to us and argued. We asked for our money back and they only gave us half of it.
Terry O
Friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Spicy Nuggs Party Pack
I am one
I just went to this location and bought a Wendy's baconator somebody should sue Wendy's for false advertisement because it does not look anything like the picture. In the picture there's bacon hanging off all over , Not my sandwich they cut back on the meat. They cut back on the bacon. I got one slice of bacon and the patties were so dry. good thing I ordered a large drink.Because that was the driest hamburger i've ever eaten 🤢🤮👎👎👎 i just gave this Wendy's location a second chance. It was another mistake. I think I might have to quit eating at Wendy's period I don't know what happened to hot and juicy fresh hamburger but it aint here.
Atmosphere: 1
Food: 1
Service: 1
TOM AND JOSH GAMING
wasted gas showing up for a fake job interview this wendy's sucks
Atmosphere: 1
Food: 1
Service: 1
Heather Leonard
Food was great and service was amazing and the atmosphere was clean and very comfortable and treated my Granddaughter with respect when she asked for more sauce 👌
Atmosphere: 5
Food: 5
Service: 5
Gary Shatraw
Stopped in for a late lunch after shopping. Staff was taking care of drive thru but eventually waited on me. Young ladies first priority seemed to be chatting with each other. Interior seating was like a school cafeteria. No fixed furniture, just rows of tables and cbairs. No napkins or ketchup was avaiable except at the register are. Not a typical experience.
Atmosphere: 2
Food: 4
Service: 3
Angela Tate
Drive thru
Atmosphere: 5
Food: 4
Service: 5
Journee Johnson
I don’t think there’s ever been a time that I came here and didn’t wait 20 plus minutes for my food.
Atmosphere: 1
Food: 2
Service: 1
Tina Balderson
I love Wendy's....OR DID. My last two visits through the drive through have been disasters. First visit, the guy tried to be cutsey and kept talking over me. I was ordering for myself and a friend. If he wasn't being cutsey, he was joking with a coworker, not listening to my order, which forced me to repeat EVERYTHING I said 2-3 times before he got it. Tonight, I stopped in again, ordering for myself and a friend. We'd been in Richmond all day and didn't feel like cooking. The guy working the window was absolutely RUDE. I specifically SAID I wanted a Biggie bag. The sandwiches he asked about weren't even IN what I wanted. I had to explain THREE times (he kept talking over me and interrupting) what I was trying to order and that if he would stop talking long enough he'd understand what I was ordering. His response was "I'm not arguing with you anymore. You know that's $6.00?" I'm 66 years old. I graduated high school and went to college. I'm quite capable of reading AND understanding a simple menu. The young lady who handed the order had the personality of a wet sock. Not even a thank you. It's a shame this is the best the public can be offered.
Customer service was horrible. Had to pull aside to wait for food for 22 mins and then it came out cold. When we complained to the Manager Sabrina she said she didn’t have time to deal with it because she was handling rush. Which wasn’t true because she had been sitting outside in her car and the cashier had to call her cell phone several times to get her to come inside to take care of us. She then threatened to call the police when I told her I didn’t care about her rush because we were customers too. She had a horrible attitude and didn’t give me the GMs information when I asked for it. I would give this location a negative star if I could. I asked for a refund and she said she refunded me but she claimed the receipt printer was broken so she couldn’t prove she gave me a refund. I should’ve tried Burger King instead.
Tonya Pease
I know being short staffed can make things difficult but stale or hard buns is not ok when you are paying for items with your hard earned money. Forgetting items, well that sometimes happens. Hopefully everyone will decide to go to work instead of not showing up or calling out.
Atmosphere: 2
Food: 1
Service: 2
Elizabeth Bagby
Good Wendy's.
Food: 4
Service: 4
Jackie Mcgowan
Ordered through DoorDash for my girlfriend from here and the estimated time was an hour when she lives 10 minutes away at around 9:41pm a whole 2 hours and 20 minutes before close it is currently 11:00 pm and the time on the order of when it’s gonna be delivered just keeps increasing and it probably won’t be delivered anytime soon so I have to wait several business days for a full refund to be issued thanks to poor service ?
This place blows they need new management
They gave us half our food then when we asked for the rest of the food they said they gave it to us and argued. We asked for our money back and they only gave us half of it.
Friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Spicy Nuggs Party Pack
I just went to this location and bought a Wendy's baconator somebody should sue Wendy's for false advertisement because it does not look anything like the picture. In the picture there's bacon hanging off all over , Not my sandwich they cut back on the meat. They cut back on the bacon. I got one slice of bacon and the patties were so dry. good thing I ordered a large drink.Because that was the driest hamburger i've ever eaten 🤢🤮👎👎👎 i just gave this Wendy's location a second chance. It was another mistake. I think I might have to quit eating at Wendy's period I don't know what happened to hot and juicy fresh hamburger but it aint here.
Atmosphere: 1
Food: 1
Service: 1
wasted gas showing up for a fake job interview
this wendy's sucks
Atmosphere: 1
Food: 1
Service: 1
Food was great and service was amazing and the atmosphere was clean and very comfortable and treated my Granddaughter with respect when she asked for more sauce 👌
Atmosphere: 5
Food: 5
Service: 5
Stopped in for a late lunch after shopping. Staff was taking care of drive thru but eventually waited on me. Young ladies first priority seemed to be chatting with each other. Interior seating was like a school cafeteria. No fixed furniture, just rows of tables and cbairs. No napkins or ketchup was avaiable except at the register are. Not a typical experience.
Atmosphere: 2
Food: 4
Service: 3
Drive thru
Atmosphere: 5
Food: 4
Service: 5
I don’t think there’s ever been a time that I came here and didn’t wait 20 plus minutes for my food.
Atmosphere: 1
Food: 2
Service: 1
I love Wendy's....OR DID. My last two visits through the drive through have been disasters. First visit, the guy tried to be cutsey and kept talking over me. I was ordering for myself and a friend. If he wasn't being cutsey, he was joking with a coworker, not listening to my order, which forced me to repeat EVERYTHING I said 2-3 times before he got it. Tonight, I stopped in again, ordering for myself and a friend. We'd been in Richmond all day and didn't feel like cooking. The guy working the window was absolutely RUDE. I specifically SAID I wanted a Biggie bag. The sandwiches he asked about weren't even IN what I wanted. I had to explain THREE times (he kept talking over me and interrupting) what I was trying to order and that if he would stop talking long enough he'd understand what I was ordering. His response was "I'm not arguing with you anymore. You know that's $6.00?" I'm 66 years old. I graduated high school and went to college. I'm quite capable of reading AND understanding a simple menu. The young lady who handed the order had the personality of a wet sock. Not even a thank you. It's a shame this is the best the public can be offered.
Food: 2
Service: 1
Restaurantji Recommends
Customer service was horrible. Had to pull aside to wait for food for 22 mins and then it came out cold. When we complained to the Manager Sabrina she said she didn’t have time to deal with it because she was handling rush. Which wasn’t true because she had been sitting outside in her car and the cashier had to call her cell phone several times to get her to come inside to take care of us. She then threatened to call the police when I told her I didn’t care about her rush because we were customers too. She had a horrible attitude and didn’t give me the GMs information when I asked for it. I would give this location a negative star if I could. I asked for a refund and she said she refunded me but she claimed the receipt printer was broken so she couldn’t prove she gave me a refund. I should’ve tried Burger King instead.
I know being short staffed can make things difficult but stale or hard buns is not ok when you are paying for items with your hard earned money. Forgetting items, well that sometimes happens.
Hopefully everyone will decide to go to work instead of not showing up or calling out.
Atmosphere: 2
Food: 1
Service: 2
Good Wendy's.
Food: 4
Service: 4
Ordered through DoorDash for my girlfriend from here and the estimated time was an hour when she lives 10 minutes away at around 9:41pm a whole 2 hours and 20 minutes before close it is currently 11:00 pm and the time on the order of when it’s gonna be delivered just keeps increasing and it probably won’t be delivered anytime soon so I have to wait several business days for a full refund to be issued thanks to poor service ?
Atmosphere: 1
Food: 1
Service: 1
Great place to work and awesome work experience
Atmosphere: 5
Food: 5
Service: 5
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