Wait forever for your food. Sometimes they acknowledge you on the headset most of the times they do not. I've ordered food before to pull around to find out they didn't have the item
Eric
Decent food. Some of the staff are not to friendly.
geeker pewp
More ordering stalls would be amazing , also if the touch screen worked that would be sweet.
MAry quesenberry
Order was not fixed correctly. No one answers phone. I ordered tomato and extra tomato on snash burger. Got no tomatoes. Ordered and paid extra for cherry slushie with extra fruit only one cherry. Poor customer service
Kara Whited
I love this sonic
Cole Cash
All Sonic's are not created the same. When people i know from the area was like sonic is the worse burger place, i know why they believe that. The location for this on seems horrible and it's traffic flow seems cumbersome or not well planned. Further, I have visited this particular drive thru with friends, and solo, at least 8 times. Of those times, once did everything come out satisfactory in temperature, look, and taste. These were 100% stick menu items. The last time I went I order a sausage breakfast sandwich. The sausage patty that was in it had been cooked smashed style and didn't cover 3/4 the bread. Then to top it off there was no cheese. Service here has been hit or miss so that's why I put it at the middle of the road in my ratings. If you happen to live near and you direct want Sonic, please report the craptastic service and food when it happens to you. If you aren't from the area.... then please go to another Sonic.
Johnnie Stephen “Steve” Addair
Expensive for a hotdog and burger
John Johnston
Greatest hand crafted shakes
Garrett Blaize
I’ve visited the Sonic in Tazewell, Virginia, several times recently, and I’m extremely disappointed to see that they’ve completely removed their carhop service. The last few times I went, they were only operating via the drive-thru—no carhops at all. Honestly, this decision is diabolical. It feels like they’re actively working against the fun, community-driven experience that makes Sonic unique.
This isn’t just about convenience—it’s about community. In Tazewell, Sonic has always been a place where people come to sit, hang out, and enjoy themselves. Now, that experience is being stripped away, and the result is a desolate, unwelcoming atmosphere. This shift isn’t just disappointing; it’s toxic and caustic to a business that should be fostering connections rather than driving customers away.
Sonic has never been about having the best food—it’s about the drive-in experience. If we wanted McDonald’s, we would have gone to McDonald’s. This shift completely defeats the point of their restaurant’s unique structure, and I can’t understand why they would choose to make their business more hostile to customers.
I don’t know if this was a management or corporate decision, but I hope they reconsider. If they don’t, I won’t be visiting again—because, at this rate, I don’t see this location lasting much longer.
Preston Lloyd
Set for 5 plus minutes without a response to take my order, pulled around to the drive thru and had the same experience.
Went when it was busy, I didn't mind that so much because most of the towns power was out. 9/27/24. Understandable that they were slammed. But when we got to order it was pretty basic with 4 burger meals all with fries and drinks. We were handed our food and drove away. My daughter handed me a couple fries and they were barely warm! I was extremely disappointed since I figured they would be fresh based upon how busy they were. They were not very good and the burgers, meh. Good enough, better than the fries I tell ya. Drinks were fine, but don't say you marked the root beer (x2) and the coke wasn't. The coke was marked as one of the root beers, good thing I don't mind root beer, but it's not that hard to distinguish drinks! I've worked at fast food for quite a while. Not sure if I'll go back or not, or maybe at least i won't order the fries, because their shakes are good.
Atmosphere: 3
Food: 2
Service: 3
Matthew Kincer
This place is slower than it’s ever been and they have absolutely awful customer service. Their staff needs retrained on everything from taking orderly mannerly to preparing the food.
Atmosphere: 2
Food: 2
Service: 1
Steven Groves
Not a big deal, def interesting. Pulled in to one of the order screens vs. drive thru. Speaker worked, card reader did not. When we asked for ketchup, the runner said "there's some inside", then relented and brought several sticky packets.
Wendy's is across the street...
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Burger, Tots
Pauline
Fast service! Hot food! Would be great if you had other options for keto diets and sugar-free for diabetics
Wait forever for your food. Sometimes they acknowledge you on the headset most of the times they do not. I've ordered food before to pull around to find out they didn't have the item
Decent food. Some of the staff are not to friendly.
More ordering stalls would be amazing , also if the touch screen worked that would be sweet.
Order was not fixed correctly. No one answers phone. I ordered tomato and extra tomato on snash burger. Got no tomatoes. Ordered and paid extra for cherry slushie with extra fruit only one cherry. Poor customer service
I love this sonic
All Sonic's are not created the same. When people i know from the area was like sonic is the worse burger place, i know why they believe that. The location for this on seems horrible and it's traffic flow seems cumbersome or not well planned. Further, I have visited this particular drive thru with friends, and solo, at least 8 times. Of those times, once did everything come out satisfactory in temperature, look, and taste. These were 100% stick menu items. The last time I went I order a sausage breakfast sandwich. The sausage patty that was in it had been cooked smashed style and didn't cover 3/4 the bread. Then to top it off there was no cheese. Service here has been hit or miss so that's why I put it at the middle of the road in my ratings. If you happen to live near and you direct want Sonic, please report the craptastic service and food when it happens to you. If you aren't from the area.... then please go to another Sonic.
Expensive for a hotdog and burger
Greatest hand crafted shakes
I’ve visited the Sonic in Tazewell, Virginia, several times recently, and I’m extremely disappointed to see that they’ve completely removed their carhop service. The last few times I went, they were only operating via the drive-thru—no carhops at all. Honestly, this decision is diabolical. It feels like they’re actively working against the fun, community-driven experience that makes Sonic unique.
This isn’t just about convenience—it’s about community. In Tazewell, Sonic has always been a place where people come to sit, hang out, and enjoy themselves. Now, that experience is being stripped away, and the result is a desolate, unwelcoming atmosphere. This shift isn’t just disappointing; it’s toxic and caustic to a business that should be fostering connections rather than driving customers away.
Sonic has never been about having the best food—it’s about the drive-in experience. If we wanted McDonald’s, we would have gone to McDonald’s. This shift completely defeats the point of their restaurant’s unique structure, and I can’t understand why they would choose to make their business more hostile to customers.
I don’t know if this was a management or corporate decision, but I hope they reconsider. If they don’t, I won’t be visiting again—because, at this rate, I don’t see this location lasting much longer.
Set for 5 plus minutes without a response to take my order, pulled around to the drive thru and had the same experience.
Restaurantji Recommends
Always a good place to grab a snack
Atmosphere: 5
Food: 5
Service: 5
Went when it was busy, I didn't mind that so much because most of the towns power was out. 9/27/24. Understandable that they were slammed. But when we got to order it was pretty basic with 4 burger meals all with fries and drinks. We were handed our food and drove away. My daughter handed me a couple fries and they were barely warm! I was extremely disappointed since I figured they would be fresh based upon how busy they were. They were not very good and the burgers, meh. Good enough, better than the fries I tell ya. Drinks were fine, but don't say you marked the root beer (x2) and the coke wasn't. The coke was marked as one of the root beers, good thing I don't mind root beer, but it's not that hard to distinguish drinks! I've worked at fast food for quite a while. Not sure if I'll go back or not, or maybe at least i won't order the fries, because their shakes are good.
Atmosphere: 3
Food: 2
Service: 3
This place is slower than it’s ever been and they have absolutely awful customer service. Their staff needs retrained on everything from taking orderly mannerly to preparing the food.
Atmosphere: 2
Food: 2
Service: 1
Not a big deal, def interesting. Pulled in to one of the order screens vs. drive thru. Speaker worked, card reader did not. When we asked for ketchup, the runner said "there's some inside", then relented and brought several sticky packets.
Wendy's is across the street...
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Burger, Tots
Fast service! Hot food! Would be great if you had other options for keto diets and sugar-free for diabetics
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger
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