I ordered a chocolate milkshake at Baskin-Robbins, but it tasted off, leading to severe diarrhea hours later. This experience raises concerns about ingredient quality and food safety at this location. Never going back!!
Atmosphere: 3
Food: 1
Service: 4
Hassan Alhabib
Worst customer service ever! The place isn’t clean and the ice cream melted while waiting for the cashier to figure out why the coupon isn’t working!!!! Rude!! Ice cream national day is officially ruined by them!! Poor management! Never going back again.
Liz DCtech
If you walk in you'll probably get good service. However this staff is not trained at all with any online orders. My order sat on a third-party app for 30 minutes and when I called the store they said that they didn't even work with the application that I was using. When I called that service directly they tried to contact the store and the store refused to pick up. This is not an issue with their staff this is a direct issue with their management. Their management does not care and the staff has no way to contact management once they go home for the day.. 100% checked out and if you have a problem you are on your own. Never order from this store unless you want the order to be wrong, don't care whether or not they actually have the product in stock, and generally want to support a poorly managed business.
Dog Z.
Have to agree with the echo chamber here. Flavors frequently missing, supplies often lacking, dirty and sticky tables. They clearly don't hire from outside their own family/tribe, and neither ice cream nor donuts seems to be their passion, which is reflected in their service. I can't shake the feeling there is something shady going on here.
Rick Aguas
2:40pm employee ( eyabu ) can't seem to answer simple questions about one of their menu item and seems not very happy with his job.
Safia S.
Baskin robbins was not very goodI got a pralines n cream ice cream and guess what!It WAS FREEZER BURTWhich made it taste like popcorn that was marinated in garlic
K H
Terrible, rude employees (franchise owners?). I don’t understand how this filthy place stays in business. How do you screw up Baskin Robbins?
Candace Saint
I usually have no issues with this location however today several flavors were mislabeled and all the ice cream was melting .No customers in the store but I had to seek out the servers who were socializing. The server had a problem with English and this maybe account for the mislabeling.. Not up to B-R standards.
Rust M.
Customer service isn't the best here. Kind of rude and annoying. I'd suggest spending your money elsewhere
Nora A.
Unfortunately I get the negative reviews. Some one adjusted the prices on the board to show super high prices (I guess as a joke??), so have no way of telling what the actual cost of anything is, when everything is listed as $99. When I asked the employee, he shrugged and said those were wrong. Flavors were extremely limited,they only had like 5 or 6 bins of icecream available...most of the bins were nearly empty. Hot mess!
Terrible rude employees. I asked what kind of cakes they have “they don’t know”. Tried to place a phone order, “we don’t do phone orders and then ended the phone on me. Never coming back to this location. Don’t waste your money here, go to a better Baskins robins.
Shauna Brock
Wow. Ordered from this Baskin Robbins through door dash for my kids and their friends. They didn’t get a single order right. Not one. Three scoops of different ice cream? Nope. Not even close. One scoop of the wrong ice cream. Three sundaes? No. Just a single scoop of the wrong ice cream. No toppings. All milk shakes were completely melted liquid. Not like they were slightly melted because it’s warm. We live a mile away but couldn’t leave with all the kids here. We paid for a priority delivery and the app showed it only took 5 minutes to get to our house. Yet, how was everything wrong and completely melted? The worst I’ve had anywhere.
Suzanne
Came here a few days ago and was sad to see that all the whole milks and Chocolate milks in the fridge were expired. I pulled them out of the fridge to show the employee. Please check the date on fridge items. Other than that, I really like this place but that made me very upset. The employee let me switch the expired milk with an apple juice instead. If I come back I'm not going near that fridge.
Joseph M.
Employee didn't speak English, didn't know how to make the sundae on their menu, didn't know which ice cream was which, didn't charge the correct amount
Masha Alieva
The guys who worked there for super nice! I got the praline cream ice cream and it was delicious!
I ordered a chocolate milkshake at Baskin-Robbins, but it tasted off, leading to severe diarrhea hours later. This experience raises concerns about ingredient quality and food safety at this location. Never going back!!
Atmosphere: 3
Food: 1
Service: 4
Worst customer service ever! The place isn’t clean and the ice cream melted while waiting for the cashier to figure out why the coupon isn’t working!!!! Rude!! Ice cream national day is officially ruined by them!! Poor management! Never going back again.
If you walk in you'll probably get good service. However this staff is not trained at all with any online orders. My order sat on a third-party app for 30 minutes and when I called the store they said that they didn't even work with the application that I was using. When I called that service directly they tried to contact the store and the store refused to pick up. This is not an issue with their staff this is a direct issue with their management. Their management does not care and the staff has no way to contact management once they go home for the day.. 100% checked out and if you have a problem you are on your own. Never order from this store unless you want the order to be wrong, don't care whether or not they actually have the product in stock, and generally want to support a poorly managed business.
Have to agree with the echo chamber here. Flavors frequently missing, supplies often lacking, dirty and sticky tables. They clearly don't hire from outside their own family/tribe, and neither ice cream nor donuts seems to be their passion, which is reflected in their service. I can't shake the feeling there is something shady going on here.
2:40pm employee ( eyabu ) can't seem to answer simple questions about one of their menu item and seems not very happy with his job.
Baskin robbins was not very goodI got a pralines n cream ice cream and guess what!It WAS FREEZER BURTWhich made it taste like popcorn that was marinated in garlic
Terrible, rude employees (franchise owners?). I don’t understand how this filthy place stays in business. How do you screw up Baskin Robbins?
I usually have no issues with this location however today several flavors were mislabeled and all the ice cream was melting .No customers in the store but I had to seek out the servers who were socializing. The server had a problem with English and this maybe account for the mislabeling.. Not up to B-R standards.
Customer service isn't the best here. Kind of rude and annoying. I'd suggest spending your money elsewhere
Unfortunately I get the negative reviews. Some one adjusted the prices on the board to show super high prices (I guess as a joke??), so have no way of telling what the actual cost of anything is, when everything is listed as $99. When I asked the employee, he shrugged and said those were wrong. Flavors were extremely limited,they only had like 5 or 6 bins of icecream available...most of the bins were nearly empty. Hot mess!
Restaurantji Recommends
Terrible rude employees. I asked what kind of cakes they have “they don’t know”. Tried to place a phone order, “we don’t do phone orders and then ended the phone on me. Never coming back to this location. Don’t waste your money here, go to a better Baskins robins.
Wow. Ordered from this Baskin Robbins through door dash for my kids and their friends. They didn’t get a single order right. Not one. Three scoops of different ice cream? Nope. Not even close. One scoop of the wrong ice cream. Three sundaes? No. Just a single scoop of the wrong ice cream. No toppings. All milk shakes were completely melted liquid. Not like they were slightly melted because it’s warm. We live a mile away but couldn’t leave with all the kids here. We paid for a priority delivery and the app showed it only took 5 minutes to get to our house. Yet, how was everything wrong and completely melted? The worst I’ve had anywhere.
Came here a few days ago and was sad to see that all the whole milks and Chocolate milks in the fridge were expired. I pulled them out of the fridge to show the employee. Please check the date on fridge items. Other than that, I really like this place but that made me very upset. The employee let me switch the expired milk with an apple juice instead. If I come back I'm not going near that fridge.
Employee didn't speak English, didn't know how to make the sundae on their menu, didn't know which ice cream was which, didn't charge the correct amount
The guys who worked there for super nice! I got the praline cream ice cream and it was delicious!