Nespresso Boutique Tysons Corner Center

such an amazing 1st time experience!! this past weekend was officially my 1st time ever shopping at nespresso and words can’t even begin to express how grateful i am to julianna for breaking down everything that your company has to offer when it comes to how it differs from other coffee companies. i definitely feel that i will be making more purchases in the near future!

Atmosphere: 4

Food: 4

Service: 5

I want to give a shout out to Julianna, who was quick and efficient when she was helping me

I had a great experience with Zarnab at the Tyson's corner location. It was crowded but Zarnab did great making me feel listened to. I kept gushing over her because her ability to discuss with me the features in a way that didn't under-sell me or oversold me left me impressed. First time Nespresso user and the quality of the product is great! I am a business traveler so I didn't have room to take a coffee machine back but will call look in m state to purchase

Atmosphere: 4

Food: 5

Service: 5

Amazing staff and service.

Atmosphere: 5

Service: 5

This is how you lose customers—create unnecessary steps such as signing in and waiting for someone to be available instead of just letting people walk up to the counter to buy coffee.

Atmosphere: 1

Service: 1

The Queuing system is not really working. The woman in charge of adding people to the list is maybe not quick enough for that job duty? She let several people pass her at the entrance but then acted really inconvenienced to have to follow them to get their information. Maybe it’s the staff who were acting dead inside and not the actual queuing system but just some feedback for your corporate office. Either way, I like my coffee pods …but will probably stick to ordering online 🙃

Atmosphere: 1

Food: 4

Service: 1

Quick service despite a busy store. Everyone was super kind but Johnny was especially great and helpful!!

Service: 5

I'm not sure what happened to Nespresso. It was so difficult to make a purchase. We arrived and it felt like the person was annoyed, when asked about their new coffee. We found several that we wanted to purchase and told we have to find someone with an iPad to add our name onto a list. We finally found someone that had the iPad and the wait was 17 people, even though so many registers and employees were free. We ended up just leaving.

It used to be so easy to buy capsules here before this change. Why did they make it so hard to make a purchase?

Atmosphere: 2

Service: 1

Please dedicate the registration system for those who only want to taste-test, and let us who want to refill our pods get in there and get out. We shouldn’t be waiting 30-45 minutes just to buy pods. I can bet you’re losing a lot of customers.

Atmosphere: 1

Service: 1

Came in at 7:40pm to buy pods, cashier has horrible customer service and attitude problem. Told me I can’t pay cash because they want to shut down registers, not my problem!! She then treated us so horribly! Made me really uncomfortable and will rethink my coffee purchases

Atmosphere: 1

Food: 1

Service: 1

Unfortunately, the staff here—mainly the greeter at the door—ruined my experience the moment we walked in. She immediately said, “If you’re going to shop today, please sign in.” in a cold tone without even a greeting or asking if she could help us find anything. That type of energy from the second you walk through the door completely ruined my experience, and we walked out immediately

This Tyson’s location is now the closest to DC. Unfortunately, this boutique is ALWAYS chaotic. Loud, congested, frenetic with associates slowly working through the crowd. Too many people crowded by the door for free coffee. Too many associates slowly cleaning mugs instead of getting customers in and out more quickly. PAYING customers trying forced to stand— because the freeloaders with free coffee have taken all the seats—to give Nespresso their money. Mistakes are made because no one can hear each other. Or the associates are too tired to provide good service. This is my ninth visit to this location, and my third round-trip within one day because the wrong pods were put in my bag or I was overcharged for product I didn’t receive. This isn’t a luxury experience, don’t let the aesthetics fool you. The queueing system at the door is slow and feels like a chattel crawl. If you can, buy online.

Atmosphere: 2

Food: 3

Service: 2

The male staff member I interacted with （at 6:23pm Jan 5th） was extremely rude. When I asked a simple question, he rolled his eyes and dismissively said he needed to help other customers. Completely unprofessional and not welcoming at all.

Atmosphere: 1

Food: 1

Service: 1

Atmosphere of the store is beautiful, however the set up/process to actually purchase, coffee is horrible. When they ask you for your name to be put on a list - it takes forever to get someone to help you. They have all these people working behind the coffee bar, washing dishes, and people taking your name instead of actually ringing you up. I went there to purchase over $100 worth of coffee pods and with it being Christmas time we were in a hurry trying to hit different stores but with the wait just to have someone actually come to me and ask me my name for a list was at least 10 minutes. I ended up walking out and asked them to take my name off the list. They need to have a person just dedicated to ringing up people, instead of walking around taking peoples names and washing cups.

Atmosphere: 5

Service: 1

Weirdest retail experience. We thought this was still a normal store, so we went in, grabbed some pods, and approached someone at a register. Most of the employees were giving free samples to other guests. There was someone at the front with an iPad but they did not make any effort to greet customers, so we didn’t know what they were there for.

We tried to buy, and they said no, we have to go over to the person at the front or to the employees dealing with the huge crowd of people to try and register before buying anything.

So we just left. Making it more difficult to buy your product is a strange sales strategy. Whoever designed their new “digital queueing system” clearly has never even seen it be implemented, because it is dysfunctional and doesn’t work. It also proves the store is not for existing customers, it is aimed at gaining new customers through free coffee samples. It should not be so difficult for an existing customer to purchase a sleeve of coffee. We used to visit this store a lot. Now we know we will not return.