Nespresso Boutique Tysons Corner Center

Outstanding experience with Mohammed!
⭐️⭐️⭐️⭐️⭐️
We had such a wonderful experience at the Nespresso store in Tysons Corner thanks to Mohammed! He was so kind, welcoming, and had a genuine smile the entire time. Even though he’s still in training, he went above and beyond to help us and made our visit feel special. It’s rare to meet someone who truly enjoys what they do — Mohammed is a true asset to the Nespresso team!

Atmosphere: 5

Service: 5

very nice store! Unfortunately the staff is not the best. The guy at the front desk who asked my name was very nice as well as the guy who helped me with the questions I had. The lady helping in the coffee machines answered questions rudely. She saw us looking for the cups and didnt care to help until we asked. She looked at us up and down and rudely gave us the cup. not the best experience at this location.

Atmosphere: 3

Service: 1

Walked in and no one greeted me at the door to sign up for “service”. I had to ask for help, and who I assume was the manager (white skinny lady, mid 30s-40s, skinny) was super rude about it. A tall young dark-skinned guy was nice and helpful, and another bigger white lady was sweet too. She ultimately provided great service. Rude lady, be friendly and explain the sign-up process to confused walk-ins instead of being nasty!

Atmosphere: 1

Food: 5

Service: 1

I can see why the ratings are low. Poorly run store. You’d hope to grab what you need and go. Not the case here.

Atmosphere: 1

I had a great experience at this Nespresso location! Jeffrey helped me find exactly what I was looking for with efficiency and ease. He talked me through the choices and helped me decide which sleeves would be best for me. I appreciate his thoroughness and kindness- I look forward returning for his help and expertise again when I need more sleeves. Thank you, Jeffrey!!

Atmosphere: 5

Food: 5

Service: 5

Jeffrey is the best! Friendly, knowledgeable, and passionate about coffee. He always goes the extra mile to make sure I get exactly what I want, even when I'm not sure what I'm looking for. With Jeffrey, shopping is not just a transaction, it's an experience!

Atmosphere: 5

Food: 5

Service: 5

Free coffee samples but we had to wait like a half hour for an appointment to even be able to place an order! This is bs! There should be a self serve kiosk where you can place orders or something!! Get a grip

Peace be upon you all,
I visited the Tysons store 10/10/2025, and I had the best experience with an amazing representative Nahed. She is professional and very pleasant.
Narmeen Slim

Atmosphere: 5

Food: 5

Service: 5

We went into this location to get info on the different machines. We were thoroughly satisfied with our visit with Zarnab. She answered all of our questions and addressed our concerns with patience and honesty. Zarnab also offered samples between a couple machines to differentiate between the two. Thank you so much Zarnab for your hospitality and exceptional customer service in such a busy atmosphere. We were able to walk out of there with the perfect machine and samples.

Atmosphere: 5

Service: 5

I am so happy to share a very pleasant experience I recently had at The beautiful Nespresso Boutique in Tysons Corner Center. I was greeted by Johnny Boggs, the Boutique manager who graciously offered me a complimentary cup of their delicious coffee. Johnny took the time to share that as a progressive business, they are making every effort to protect our Planet by encouraging customers to recycle used capsules at any UPS drop-off location or return their used capsules to the nearest Nespresso Boutique in free recycling bags.

I also learned that they fully support various Social Justice programs to help coffee growing families in impoverished parts of the world and insure their well-being. I so appreciated Johnny’s product knowledge and his warm welcome and positive attitude. Also, I wish to thank their well informed staff who take the time to educate customers about the variety and origin of many of their coffees and answer questions about Nespresso's Environmental Sustainability Programs.

This is truly a beautiful example of a compassionate business with friendly and helpful staff caring not only for their customers but also for the Environment and Sustainability on our Planet Earth. The Nespresso Boutique at Tysons Corner Center is now my favorite local spot for incredible variety of Eco-friendly coffee options

Atmosphere: 5

Food: 5

Service: 5

Great customer service!

Atmosphere: 5

Food: 5

Service: 5

I had a very disappointing experience with this company’s customer service. Every representative I spoke with was rude and dismissive. It felt as though my business didn’t matter because I “only” spent $300 instead of thousands. That’s not how customer service should work—every customer deserves respect and courtesy, no matter the amount they spend. It’s unfortunate that they reserve their charm and attention only for those spending in the thousands, while treating others like they don’t exist.

Atmosphere: 1

Food: 1

Service: 1

We love our nespresso machine, but honestly I’m tired of giving this company my money. Stopping in this store to grab a few sleeves is impossible. Cashiers are always standing around - yet there is always a wait. I don’t need any help- I know what I’m there for- let me pay and leave. The staff have no respect for other people’s time. This is the 3rd time I’ve decided to just leave after waiting in the corner with my inpatient baby. It’s such an inconvenience and a waste of time. Should’ve never got rid of my Kuerig.

Atmosphere: 1

Food: 1

Service: 1

You have to sit and wait 15-30 min just to buy some sleeves of coffee. This is a major annoyance for anyone just stopping in to grab some sleeves of coffee with no intent to hang out in the lounge area.

You are much better off ordering coffee online and avoiding the store unless you specifically want to spend 30 minutes there

Atmosphere: 1

Food: 1

Service: 1

What’s the point of being registered to order in the store if there’s still such a long wait, especially in a store that wasn’t even that busy? My boyfriend and I didn’t realize we had to stand in a queue before ordering pods. The associate checking customers in called out to my boyfriend as he walked deeper into the store, but instead of projecting her voice in a loud environment and not allowing me to talk, she told me to go get him. (Obviously, he couldn’t hear her just saying “sir” over all the noise.) We ended up waiting nearly 20 minutes, which seems excessive just to place an order for PODS!! I’d like to emphasize the fact that I didn’t see anyone else order them, so we were obviously ignored. It wasn’t until someone at the coffee bar noticed us waiting for a long time and called the associate over and we were finally helped.

I will not be returning to this location and will order online from now on.

Atmosphere: 4

Service: 1