This store in Vienna is a complete joke. We ordered the night before on the DD app to pick up 2 dozen donuts at 7:15am for my kids to take to school. The next morning at 7:15 the app said they were preparing the donuts. A minute or two later the app said the order was complete and ready for pickup. We left our house and arrived around 7:30. They hadn’t even started the order yet. We ended up leaving around 7:45 to head to school and now we were very late. Finally dropped kids off and they were late. This is not the first time we have experienced bad service at this store. DD, if you can’t look at the app and complete the order on time then turn the app off and don’t allow order ahead. Thankfully some new donut shops are opening up in Vienna soon so we can spend our money somewhere else from now on. Never using DD in Vienna again.
Service: 1
Ahmad Ateeb
I ordered a medium hot coffee and It was so sweet that I have to throw it away even though I asked for only cream and the women working here in the morning on at 12:50 on Tuesday she had no idea how to make a coffee and she didn’t even stir the coffee worst Dunkin I have ever visited
Atmosphere: 1
Food: 1
Service: 1
Real Estate Consumer Training
First time here! Awesome. I'm on the road quite a bit working on my website, teaching people how to buy and sell real estate. Independently. Real estate consumer training dot com.
Art Poland
The people were excellent. I got the egg and sausage meal. It was filling, but mostly tasteless. Not very good. I'll try something else next time.
Michele Dixon
Super fresh donuts. Great hot coffee
James LaForest
I always come here if im hungry in the morning love this dunkin it is looks clean and nice the food is always amazing but most of the time the cashier does not get my order correct but aside from that amazing!
Kara Callahan
Since this Dunkin changed ownership it has gone WAY downhill. The service is terrible - slow and often get orders wrong. The previous owners had created a friendly atmosphere where they worked hard to make their customers happy. The new owners have added some cosmetic shine but nothing else that makes this Dunkin a place you'd want to go. After going to this establishment for over 16 years, I am not sure I will return.
Atmosphere: 1
Food: 3
Service: 1
Kirby Dianora
Slow service - filling mobile orders before eat in - staff are unprofessional.
Gule Rahi
I've gone to this place multiple times. If you use your mobile order be prepared for the order to be wrong and delayed. Today after showing up 20 mins after placing the order I was given half of my order. After returning i was told just wait for the other half to be ready. The women didn't even make it and then when I followed up and just asked for a refund the manager showed the girl my bag that was sitting on the side. No worries all good until I got home and looked at the bagels I was given. They are burned and like rocks. Just disappointed that this was considered good enough to give a customer.
Atmosphere: 5
Food: 1
Service: 2
Richard G
I thought tea was a little pricy….but it was good! Friendly service. Gettin ready to eat my donut
Neha is the best. She is so helpful,friendly, attentive. I like her energy. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
AZ Rwaili
Neha and Hardeep was very mice and great customer service
Atmosphere: 5
Food: 5
Service: 5
Truth Seeker
This is exactly why I go to Starbucks. I literally waited 10 minutes for bacon because they knew one of the people behind me and decided to chat it up and make everyone’s order except completing mine.
Legit everyone that came after me is gone, and I’m standing here waiting on bacon. Then after she realizes I’m standing here, she then proceeds to put the bacon in the oven. All the while, I’ve counted 5 people who’ve gotten drinks. So not cool.
Service: 1
Jake S
This store always gets the food/drinks wrong. Not to mention their attitude here are the worse
Food: 1
Service: 1
Michael Armani
Store needs major improvement ...it is very slow morning time, gets orders wrong (didn't include espresso in my latte), vibe is somewhat tense inside with too many people waiting for drinks apparent.
This store in Vienna is a complete joke. We ordered the night before on the DD app to pick up 2 dozen donuts at 7:15am for my kids to take to school. The next morning at 7:15 the app said they were preparing the donuts. A minute or two later the app said the order was complete and ready for pickup. We left our house and arrived around 7:30. They hadn’t even started the order yet. We ended up leaving around 7:45 to head to school and now we were very late. Finally dropped kids off and they were late. This is not the first time we have experienced bad service at this store. DD, if you can’t look at the app and complete the order on time then turn the app off and don’t allow order ahead. Thankfully some new donut shops are opening up in Vienna soon so we can spend our money somewhere else from now on. Never using DD in Vienna again.
Service: 1
I ordered a medium hot coffee and It was so sweet that I have to throw it away even though I asked for only cream and the women working here in the morning on at 12:50 on Tuesday she had no idea how to make a coffee and she didn’t even stir the coffee worst Dunkin I have ever visited
Atmosphere: 1
Food: 1
Service: 1
First time here! Awesome. I'm on the road quite a bit working on my website, teaching people how to buy and sell real estate. Independently. Real estate consumer training dot com.
The people were excellent. I got the egg and sausage meal. It was filling, but mostly tasteless. Not very good. I'll try something else next time.
Super fresh donuts. Great hot coffee
I always come here if im hungry in the morning love this dunkin it is looks clean and nice the food is always amazing but most of the time the cashier does not get my order correct but aside from that amazing!
Since this Dunkin changed ownership it has gone WAY downhill. The service is terrible - slow and often get orders wrong. The previous owners had created a friendly atmosphere where they worked hard to make their customers happy. The new owners have added some cosmetic shine but nothing else that makes this Dunkin a place you'd want to go.
After going to this establishment for over 16 years, I am not sure I will return.
Atmosphere: 1
Food: 3
Service: 1
Slow service - filling mobile orders before eat in - staff are unprofessional.
I've gone to this place multiple times. If you use your mobile order be prepared for the order to be wrong and delayed. Today after showing up 20 mins after placing the order I was given half of my order. After returning i was told just wait for the other half to be ready. The women didn't even make it and then when I followed up and just asked for a refund the manager showed the girl my bag that was sitting on the side. No worries all good until I got home and looked at the bagels I was given. They are burned and like rocks. Just disappointed that this was considered good enough to give a customer.
Atmosphere: 5
Food: 1
Service: 2
I thought tea was a little pricy….but it was good! Friendly service. Gettin ready to eat my donut
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Neha is the best. She is so helpful,friendly, attentive. I like her energy. Great customer service.
Atmosphere: 5
Food: 5
Service: 5
Neha and Hardeep was very mice and great customer service
Atmosphere: 5
Food: 5
Service: 5
This is exactly why I go to Starbucks. I literally waited 10 minutes for bacon because they knew one of the people behind me and decided to chat it up and make everyone’s order except completing mine.
Legit everyone that came after me is gone, and I’m standing here waiting on bacon. Then after she realizes I’m standing here, she then proceeds to put the bacon in the oven. All the while, I’ve counted 5 people who’ve gotten drinks. So not cool.
Service: 1
This store always gets the food/drinks wrong. Not to mention their attitude here are the worse
Food: 1
Service: 1
Store needs major improvement ...it is very slow morning time, gets orders wrong (didn't include espresso in my latte), vibe is somewhat tense inside with too many people waiting for drinks apparent.
Atmosphere: 2
Food: 4
Service: 1
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