I am writing to formally complain about an ongoing issue I have experienced at your location. This is now the third time this has happened, and it is extremely frustrating and unacceptable.
I recently ordered two McValue meals. When I arrived home and checked my order, I discovered that the burgers were missing. I immediately called the store to report the issue, but my call was hung up on. When I called back, the employee who answered was very rude, disrespectful, and unprofessional. I was not treated with basic courtesy, nor was my concern handled properly.
As a paying customer, I expect accurate orders and respectful communication. The behavior I experienced shows a serious lack of customer service and accountability. This type of treatment is unacceptable and does not reflect well on your business.
I am requesting that this matter be addressed seriously. I would appreciate an explanation, appropriate action taken with staff, and compensation or a resolution for the missing items.
Atmosphere: 1
Food: 3
Service: 1
A
Terrible food it was cold and incorrect I asked for plain and they covered it in sauce Food was terrible Service was terrible as soon as I got my food I got the slider slammed in my face
Atmosphere: 1
Food: 1
Service: 1
Stan Reeser
Dirty restaurant, ignored table service, fries were cold and manager was incredibly rude.
Atmosphere: 1
Food: 3
Service: 1
Chelsea Xing
This place has the most confusing address. It shows up if 8512 Leesburg Pike is searched, but the actual address is 8111 Leesburg Pike.
Pegah Javanbakht
I’ve never been charged for just one BBQ sauce at any other McDonald’s. This store is the only one that does it. Absolutely ridiculous!
Lincoln Vasiliadia
This is one of the slowest mcdonalds in the area.
Atmosphere: 3
Food: 4
Service: 1
潜水艇2020
Ordered 4 strips and they gave 3 , tried to call the restaurant but no one answered! This happened several times
Food: 1
SAMELLA DIVINE
12/2/2025
I normally order a medium cup of hot water sometimes with or without lemons using the drive thru, especially when it’s cold outside and I am DoorDashing.
When I used the drive thru today I asked for a medium cup of hot water with 3 lemons, the employee stated $.30 cents.
I grabbed $.30 cents once I got to the window to pay, she then told me $.92 cents, I said it showed and you stated $.30 cents.
The nice employee stated, “she don’t wanna, you got water too, she don’t wanna”. I’m thinking she is talking about the manager..
So I stated, never mind, I’ll just go to 711.
I get so tired of the back and forth, different prices, sometimes it’s free.
I will file a corporate complaint and provide each and every date and time I’m used this same McDonald’s, it was either free or $.30, never $.92 for a cup of hot water.
This is insane. If you want to charge $.30 for the cup, cool, water should be FREE.
Sad. I’m tired of it.
Service: 1
Niza Fleur
Stale burger
Atmosphere: 2
Food: 1
Service: 2
Uday Shetty
One of my go to places when I am hungry and for a quick bite. Service is awesome as always.
Nice food, terrible service. Atmosphere managing but prices are lower than other McDonald’s branches
Atmosphere: 3
Food: 5
Service: 2
Suzanne Taylor
Friday, 7/25/25, at 2:51 a.m., a lady speaking through the intercom stated come to the second window, cash only, wasn't ringing up the orders. It seemed sketchy, hence writing---just in case the owner has sketchy staff not processing orders.
Atmosphere: 1
Food: 1
Service: 1
B Lewis
Every time i come here the drive-thru wait is ridiculous and the food is a crapshoot as far as being hot and fresh. Unorganized and unprofessional.
I am writing to formally complain about an ongoing issue I have experienced at your location. This is now the third time this has happened, and it is extremely frustrating and unacceptable.
I recently ordered two McValue meals. When I arrived home and checked my order, I discovered that the burgers were missing. I immediately called the store to report the issue, but my call was hung up on. When I called back, the employee who answered was very rude, disrespectful, and unprofessional. I was not treated with basic courtesy, nor was my concern handled properly.
As a paying customer, I expect accurate orders and respectful communication. The behavior I experienced shows a serious lack of customer service and accountability. This type of treatment is unacceptable and does not reflect well on your business.
I am requesting that this matter be addressed seriously. I would appreciate an explanation, appropriate action taken with staff, and compensation or a resolution for the missing items.
Atmosphere: 1
Food: 3
Service: 1
Terrible food it was cold and incorrect I asked for plain and they covered it in sauce
Food was terrible
Service was terrible as soon as I got my food I got the slider slammed in my face
Atmosphere: 1
Food: 1
Service: 1
Dirty restaurant, ignored table service, fries were cold and manager was incredibly rude.
Atmosphere: 1
Food: 3
Service: 1
This place has the most confusing address. It shows up if 8512 Leesburg Pike is searched, but the actual address is 8111 Leesburg Pike.
I’ve never been charged for just one BBQ sauce at any other McDonald’s. This store is the only one that does it. Absolutely ridiculous!
This is one of the slowest mcdonalds in the area.
Atmosphere: 3
Food: 4
Service: 1
Ordered 4 strips and they gave 3 , tried to call the restaurant but no one answered! This happened several times
Food: 1
12/2/2025
I normally order a medium cup of hot water sometimes with or without lemons using the drive thru, especially when it’s cold outside and I am DoorDashing.
When I used the drive thru today I asked for a medium cup of hot water with 3 lemons, the employee stated $.30 cents.
I grabbed $.30 cents once I got to the window to pay, she then told me $.92 cents, I said it showed and you stated $.30 cents.
The nice employee stated, “she don’t wanna, you got water too, she don’t wanna”. I’m thinking she is talking about the manager..
So I stated, never mind, I’ll just go to 711.
I get so tired of the back and forth, different prices, sometimes it’s free.
I will file a corporate complaint and provide each and every date and time I’m used this same McDonald’s, it was either free or $.30, never $.92 for a cup of hot water.
This is insane. If you want to charge $.30 for the cup, cool, water should be FREE.
Sad. I’m tired of it.
Service: 1
Stale burger
Atmosphere: 2
Food: 1
Service: 2
One of my go to places when I am hungry and for a quick bite. Service is awesome as always.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service horrible app horrible everything
Atmosphere: 1
Food: 1
Service: 1
Nice McDonald's
Atmosphere: 5
Food: 5
Service: 5
Nice food, terrible service. Atmosphere managing but prices are lower than other McDonald’s branches
Atmosphere: 3
Food: 5
Service: 2
Friday, 7/25/25, at 2:51 a.m., a lady speaking through the intercom stated come to the second window, cash only, wasn't ringing up the orders. It seemed sketchy, hence writing---just in case the owner has sketchy staff not processing orders.
Atmosphere: 1
Food: 1
Service: 1
Every time i come here the drive-thru wait is ridiculous and the food is a crapshoot as far as being hot and fresh. Unorganized and unprofessional.
Atmosphere: 1
Food: 2
Service: 1
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