Racist and Unprofessional Behavior
I had an extremely upsetting experience at this Peet’s Coffee location that I believe involved racist and discriminatory behavior from someone who claimed to be the manager.
I came in to get a coffee and sandwich to-go. While waiting, I politely asked an employee for the restroom code and used the bathroom briefly. When I came out and sat down for a minute, I noticed a white male customer had picked up my coffee by mistake and returned it to the counter. What happened next was shocking.
Instead of handling the mix-up calmly, the employee — who said he was the manager (a man wearing a black shirt and speaking with an accent) — rudely confronted me and asked, “What are you waiting for?” in an aggressive tone. When I told him my name and explained that I was waiting for my order, he blamed me for not picking it up fast enough and said he now had to remake it “because of me.” He made no effort to hold the other customer accountable and instead projected his frustration onto me.
I asked why he was angry, and he just kept getting more hostile and dismissive. Another employee had clearly seen me go into the restroom, yet he acted like I was the problem.
I was the only Asian person in the store, and it felt very clear that I was being treated unfairly and disrespectfully because of how I look — a small Asian woman. It felt like he assumed he could talk down to me or intimidate me because he saw me as weak or not worth basic respect. That is unacceptable.
This wasn’t just rude service, it felt discriminatory. I’ve already reported this to corporate, and I hope they take it seriously. No customer should ever be made to feel humiliated or disrespected for simply picking up an order. Peet’s Coffee should do better.
This kind of person should not be a manager, and I truly hope Peet’s corporate takes action. If nothing is done, I will keep speaking up. Customers deserve to feel safe and respected not humiliated and targeted.
Hassan Mahmoud
Like it Nice , fast and efficient employees 👍❤️
Suresh Kumaar
Placed an online order for a large cappuccino and this is the amount of coffee I got.
Isaac Zhukovsky
This location always makes the best drinks and is very efficient! I wish they had one closer to home, but I stop by whenever I'm in the area
Tim
Great fresh coffee
Hayden Chon-Baker
I went to Peets coffee for the first time and had no idea what to get. Luckily, the wonderful employee Moeez was there to give me a dairy free drink recommendation which was quite delicious!
Pie E
Terrible Pete. The folks that work here just don’t pay any attention. Three times in the last four months I have stopped in and ordered an egg bite/Frittata and my coffee on the way to work. And three times they have forgotten to put it in and I’ve sat there waiting 20 minutes at which point I didn’t want to wait another 10 for them to toast it. The first time I just shrugged it off all people all people make mistakes. But at this point, it’s clear they just don’t care and pay attention. I am better off to go to Starbucks with iits crappy food and coffee, but at least where the service is good and people will notice if you’re standing in front of a counter waiting For a while
Raj Raj
Different Baristas maintain Different quality of Coffee / Latte Making. No consistency in taste/ texture/feel !.
Rachel Methvin
Good coffee. No drive thru/ through
Peter Maier
Very comfortable place. Coffee and food as good as anyplace else.
The cashier messed up my order three times. How is that possible? Worse, she didn't care about her mistake. It was on March 19, around 10:00 a.m. I won't come back here again.
Luiz Felipe Palhano de Jesus
Refused to sell 3/4 pound of whole bean coffee despite all Peet's (including this one, given I have purchased 3/4 of a pound from this Peet's before.) having the ability to key in custom weights for coffee beans. Please train your staff on how to use PoS and Peet policies.
Service: 1
June
I wanted to stop in this morning but could not find a parking spot in a very congested area. I couldn't tell which spots were for peets, as there were signs for all the other stores. I wonder how much business they lose because of lousy parking.
ابو وسام
A quiet and beautiful place, morning smiles from everyone, beautiful and varied breakfasts, but you must be careful when ordering meals that contain pork.
Racist and Unprofessional Behavior I had an extremely upsetting experience at this Peet’s Coffee location that I believe involved racist and discriminatory behavior from someone who claimed to be the manager. I came in to get a coffee and sandwich to-go. While waiting, I politely asked an employee for the restroom code and used the bathroom briefly. When I came out and sat down for a minute, I noticed a white male customer had picked up my coffee by mistake and returned it to the counter. What happened next was shocking. Instead of handling the mix-up calmly, the employee — who said he was the manager (a man wearing a black shirt and speaking with an accent) — rudely confronted me and asked, “What are you waiting for?” in an aggressive tone. When I told him my name and explained that I was waiting for my order, he blamed me for not picking it up fast enough and said he now had to remake it “because of me.” He made no effort to hold the other customer accountable and instead projected his frustration onto me. I asked why he was angry, and he just kept getting more hostile and dismissive. Another employee had clearly seen me go into the restroom, yet he acted like I was the problem. I was the only Asian person in the store, and it felt very clear that I was being treated unfairly and disrespectfully because of how I look — a small Asian woman. It felt like he assumed he could talk down to me or intimidate me because he saw me as weak or not worth basic respect. That is unacceptable. This wasn’t just rude service, it felt discriminatory. I’ve already reported this to corporate, and I hope they take it seriously. No customer should ever be made to feel humiliated or disrespected for simply picking up an order. Peet’s Coffee should do better. This kind of person should not be a manager, and I truly hope Peet’s corporate takes action. If nothing is done, I will keep speaking up. Customers deserve to feel safe and respected not humiliated and targeted.
Like it
Nice , fast and efficient employees 👍❤️
Placed an online order for a large cappuccino and this is the amount of coffee I got.
This location always makes the best drinks and is very efficient! I wish they had one closer to home, but I stop by whenever I'm in the area
Great fresh coffee
I went to Peets coffee for the first time and had no idea what to get. Luckily, the wonderful employee Moeez was there to give me a dairy free drink recommendation which was quite delicious!
Terrible Pete. The folks that work here just don’t pay any attention. Three times in the last four months I have stopped in and ordered an egg bite/Frittata and my coffee on the way to work. And three times they have forgotten to put it in and I’ve sat there waiting 20 minutes at which point I didn’t want to wait another 10 for them to toast it. The first time I just shrugged it off all people all people make mistakes. But at this point, it’s clear they just don’t care and pay attention. I am better off to go to Starbucks with iits crappy food and coffee, but at least where the service is good and people will notice if you’re standing in front of a counter waiting For a while
Different Baristas maintain Different quality of Coffee / Latte Making. No consistency in taste/ texture/feel !.
Good coffee. No drive thru/ through
Very comfortable place. Coffee and food as good as anyplace else.
Restaurantji Recommends
The cashier messed up my order three times. How is that possible? Worse, she didn't care about her mistake. It was on March 19, around 10:00 a.m. I won't come back here again.
Refused to sell 3/4 pound of whole bean coffee despite all Peet's (including this one, given I have purchased 3/4 of a pound from this Peet's before.) having the ability to key in custom weights for coffee beans. Please train your staff on how to use PoS and Peet policies.
Service: 1
I wanted to stop in this morning but could not find a parking spot in a very congested area. I couldn't tell which spots were for peets, as there were signs for all the other stores. I wonder how much business they lose because of lousy parking.
A quiet and beautiful place, morning smiles from everyone, beautiful and varied breakfasts, but you must be careful when ordering meals that contain pork.
Atmosphere: 4
Food: 4
Service: 5
The cappuccino was delicious
Atmosphere: 5
Service: 5
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