Made order incorrectly. Didn’t know the proper recipe to remake the drink. Staff was rude. Staff and/or mgmt may need retraining/restructuring.
Chunsoo Kim
Extremely Disappointed and Offended – Racially Insensitive Experience
I had a deeply upsetting experience at this Starbucks location (Pike 7 Shopping Center – 8381 Leesburg Pike, Vienna, VA) on March 13th, between 8:10 AM and 8:20 AM. I placed a mobile order under the name Chunsoo Kim, and when I picked up my drink, I was shocked to find a drawing on my cup that resembled an angry-looking caricature of an Asian person.
This was not a friendly or neutral sketch—it clearly had racial undertones, and it left me feeling disrespected and unwelcome. I cannot understand why a Starbucks employee would think this was appropriate.
I expected better from Starbucks, a company that claims to value diversity and inclusivity. This experience was incredibly disappointing, and I hope Starbucks takes immediate action to address this issue.
Siamak Shayanfar
Love this place
Cheryl Sember
Waiting 25 minutes for an order, finally had to give up and leave as I had an appointment to get to. This is the slowest location. Waste of time and money. I do not recommend going to the Pike7 Plaza location.
Janette Thompson
After 20 years of visiting this location I will think twice before returning because today Gary told me that I had to “purchase” something in order te to receive a courtesy cup of water after visiting more than six times a week for myself and my clients
N M
Getting in and out of the parking lot can be tricky if unfamiliar with the area.
Mohammad Rezaei
So bad
Tilly Lo
20241215 Stopped in this evening, and there were 3 baristas working. Because of it, it was slower than expected when someone in front of us ordered 4 drinks and food. Employees were polite.
Brad Barrett
This morning I was already late for work and in a bad mood. However, the lady in the front taking my order named Natie made my day with her enthusiasm and happiness! I'm looking forward to coming back to the store in the future!
Atmosphere: 5
Food: 5
Service: 5
Christina L
The people working in the morning are great. Nice and know how to make the drinks. The kids working in the afternoon are the opposite. They don’t acknowledge the customers and don’t know how to make the drinks properly. Not the best attitudes either and I literally just go to pick up my mobile order.
Worse Starbucks ever, 1st time I ordered a drink from this location was WRONG the whole thing. 2nd time I did it, it was a Caramel crunch ribbon, completely Horrible, it was more a coffee with milk and whip cream. I hate it, because that’s my fav drink and I’ve been ordering for a year approx. I love that drink. So I actually know how it looks. First photo is the coffee they gave me and second is a Real Ribbon crunch in a different location. AAAAAND the bottom line, they dont even care if you get a straw. ??
Atmosphere: 4
Food: 4
Service: 1
Jeffrey Nattania
This isy Starbucks where I work. Since I'm a teacher, I don't make it there for about 2 1/2 months a year. But even with that absence, they remember my name and my drink of choice and the details of how I prefer it! Great warm smiles and energized staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Melon Burst Iced Energy
Made order incorrectly. Didn’t know the proper recipe to remake the drink. Staff was rude. Staff and/or mgmt may need retraining/restructuring.
Extremely Disappointed and Offended – Racially Insensitive Experience
I had a deeply upsetting experience at this Starbucks location (Pike 7 Shopping Center – 8381 Leesburg Pike, Vienna, VA) on March 13th, between 8:10 AM and 8:20 AM. I placed a mobile order under the name Chunsoo Kim, and when I picked up my drink, I was shocked to find a drawing on my cup that resembled an angry-looking caricature of an Asian person.
This was not a friendly or neutral sketch—it clearly had racial undertones, and it left me feeling disrespected and unwelcome. I cannot understand why a Starbucks employee would think this was appropriate.
I expected better from Starbucks, a company that claims to value diversity and inclusivity. This experience was incredibly disappointing, and I hope Starbucks takes immediate action to address this issue.
Love this place
Waiting 25 minutes for an order, finally had to give up and leave as I had an appointment to get to. This is the slowest location. Waste of time and money. I do not recommend going to the Pike7 Plaza location.
After 20 years of visiting this location I will think twice before returning because today Gary told me that I had to “purchase” something in order te to receive a courtesy cup of water after visiting more than six times a week for myself and my clients
Getting in and out of the parking lot can be tricky if unfamiliar with the area.
So bad
20241215 Stopped in this evening, and there were 3 baristas working. Because of it, it was slower than expected when someone in front of us ordered 4 drinks and food. Employees were polite.
This morning I was already late for work and in a bad mood. However, the lady in the front taking my order named Natie made my day with her enthusiasm and happiness! I'm looking forward to coming back to the store in the future!
Atmosphere: 5
Food: 5
Service: 5
The people working in the morning are great. Nice and know how to make the drinks. The kids working in the afternoon are the opposite. They don’t acknowledge the customers and don’t know how to make the drinks properly. Not the best attitudes either and I literally just go to pick up my mobile order.
Restaurantji Recommends
Great 👍
Atmosphere: 5
Food: 5
Service: 5
The best in town
Atmosphere: 5
Food: 5
Service: 5
Great 👍
Worse Starbucks ever, 1st time I ordered a drink from this location was WRONG the whole thing. 2nd time I did it, it was a Caramel crunch ribbon, completely Horrible, it was more a coffee with milk and whip cream. I hate it, because that’s my fav drink and I’ve been ordering for a year approx. I love that drink. So I actually know how it looks. First photo is the coffee they gave me and second is a Real Ribbon crunch in a different location. AAAAAND the bottom line, they dont even care if you get a straw. ??
Atmosphere: 4
Food: 4
Service: 1
This isy Starbucks where I work. Since I'm a teacher, I don't make it there for about 2 1/2 months a year. But even with that absence, they remember my name and my drink of choice and the details of how I prefer it! Great warm smiles and energized staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Melon Burst Iced Energy
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