Extremely mean older woman was behind the counter yesterday. Order food on line went to pick it up and they forgot to make it. Said they would have it ready in 15 minutes and was watching them and 10 minutes later they had not started to make it ask again and i got talked to like a dog. Never again!!!!
Atmosphere: 1
Food: 5
Service: 1
Anna Clark
My pizza got cold while I was waiting for the breadsticks, which were made wrong. So then I had to wait another 10 minutes for them to be remade, just for them to be wrong AGAIN. Would give zero stars if I could. The woman working was also a complete idiot who handled everything as poorly as possible.
Atmosphere: 1
Food: 1
Service: 1
Jerry Adams
The staff is awesome...
Kimberly Parks
Absolute trash!
Sonja Ansell
Delicious pizza!! Ordered ahead and was ready on time. Friendly staff. I will visit again.
Rebecca Olson
Waiting here now actually. For an online order.The 2 employees working didn't acknowledge me until about 5 minutes after I walked up to the counter....the male looked at me and didn't say anything.It's been about 20 minutes and my order is STILL NOT CONPLETE. Took about 20 minutes after them acknowledging me to even see if my order was ready. And now I have to wait on my 2nd pizza to be cooked. I will not be ordering from here in the future.
TJ Bryant
ordered 16wings and stuffed crust pizza at 6:45pm on 10/11/21. food said would be ready in 15 minutes. I show up at 7:10pm and the only thing was ready was the 16 wings. they didn't even make the stuffed crust pizza yet. they told me a few more minutes and it will be done. I walk back in at 7:28pm and he is just now making the pizza. horrible service and possibly bad training if somebody can't read a screen to cover the whole order
TJ Bryant
ordered 16wings and stuffed crust pizza at 6:45pm on 10/11/21. food said would be ready in 15 minutes. I show up at 7:10pm and the only thing was ready was the 16 wings. they didn't even make the stuffed crust pizza yet. they told me a few more minutes and it will be done. I walk back in at 7:28pm and he is just now making the pizza. horrible service and possibly bad training if somebody can't read a screen to cover the whole order
Nataya Leach
The man working in there is rude af! Called my phone at 957pm and asked did I call a order in. I said I placed an order online. He replied very rudely “same difference” then proceeded to say he needs to know my whereabouts because they close in 10 minutes! Like wtf! I asked why the website allows us to make an order if they close at 10 and he said he doesnt know why but my order is ready and I need to come get it because they are closing! Piss Poor Service!
Nataya Booker
The man working in there is rude af! Called my phone at 957pm and asked did I call a order in. I said I placed an order online. He replied very rudely “same difference” then proceeded to say he needs to know my whereabouts because they close in 10 minutes! Like wtf! I asked why the website allows us to make an order if they close at 10 and he said he doesnt know why but my order is ready and I need to come get it because they are closing! Piss Poor Service!
Order was correct. Pizzas was hot and tasted great.
Valerie Evans
The service was really mess up.
Jesse High
Poor order management! I've worked at Papa John's myself, and have been a faithful customer for nearly two decades. The pizza is great, but this particular location disappointed. We put in an order online early for pickup. The order was actually for a family member as a special treat since their planned visit had to be cancelled.
30 minutes before the scheduled pickup time, she called to ensure that the order would be available at the scheduled time, and was promised that it would be available for pickup on time, as it was the only order they had.
Thirty minutes later, when she went to pick it up, she was told that they had suddenly become busy in the meantime, and that their order wouldn't be ready for another hour.
This is unacceptable, and even if it hadn't been ruining our special time for two families being separated by an unfortunate event, it would still be an unacceptable response to a sudden rush.
This rush suddenly cropping up over the course of 30 minutes should not have usurped an order that had been placed in advance (which had been confirmed 30 minutes earlier to be the only order), and the longest wait there should have been at that point should have been the requisite 15 minutes to prepare and bake the previously-ordered and promised pizzas, not an hour so that orders placed afterwards could be handled.
A mistake was made, and the response may have kept this location from having several other orders suddenly have a minor delay (which looks better in the system), and allow them to mark ours as a cancelled order. Unfortunately, the expense that doesn't show up in the system is two families whose special time (already only necessary in such a form due to unfortunate circumstances) that would have been held together by a shared Papa John's experience instead being further ruined by mismanagement at this location.
Looking at some other reviews, it seems that this location has had some other mismanagement in the past, so perhaps corporate should schedule a visit and see to how this site is handling things: in particular their online orders and response to what should be an anticipated rush (being a holiday).
john edmonds
I was there tonight 3/28/20 at 7:25. I wanted a pizza and the attached said they didn't have any, and they close at 8:00 and they need time to clean up. The hand writing sign said they close at 8 00. Should the attached serve customers until 8 as posted? This is not good customer service.
DreamRunnerJH
Poor order management! I've worked at Papa John's myself, and have been a faithful customer for nearly two decades. The pizza is great, but this particular location disappointed. We put in an order online early for pickup. The order was actually for a family member as a special treat since their planned visit had to be cancelled.
Extremely mean older woman was behind the counter yesterday. Order food on line went to pick it up and they forgot to make it. Said they would have it ready in 15 minutes and was watching them and 10 minutes later they had not started to make it ask again and i got talked to like a dog. Never again!!!!
Atmosphere: 1
Food: 5
Service: 1
My pizza got cold while I was waiting for the breadsticks, which were made wrong. So then I had to wait another 10 minutes for them to be remade, just for them to be wrong AGAIN. Would give zero stars if I could. The woman working was also a complete idiot who handled everything as poorly as possible.
Atmosphere: 1
Food: 1
Service: 1
The staff is awesome...
Absolute trash!
Delicious pizza!! Ordered ahead and was ready on time. Friendly staff. I will visit again.
Waiting here now actually. For an online order.The 2 employees working didn't acknowledge me until about 5 minutes after I walked up to the counter....the male looked at me and didn't say anything.It's been about 20 minutes and my order is STILL NOT CONPLETE. Took about 20 minutes after them acknowledging me to even see if my order was ready. And now I have to wait on my 2nd pizza to be cooked. I will not be ordering from here in the future.
ordered 16wings and stuffed crust pizza at 6:45pm on 10/11/21. food said would be ready in 15 minutes. I show up at 7:10pm and the only thing was ready was the 16 wings. they didn't even make the stuffed crust pizza yet. they told me a few more minutes and it will be done. I walk back in at 7:28pm and he is just now making the pizza. horrible service and possibly bad training if somebody can't read a screen to cover the whole order
ordered 16wings and stuffed crust pizza at 6:45pm on 10/11/21. food said would be ready in 15 minutes. I show up at 7:10pm and the only thing was ready was the 16 wings. they didn't even make the stuffed crust pizza yet. they told me a few more minutes and it will be done. I walk back in at 7:28pm and he is just now making the pizza. horrible service and possibly bad training if somebody can't read a screen to cover the whole order
The man working in there is rude af! Called my phone at 957pm and asked did I call a order in. I said I placed an order online. He replied very rudely “same difference” then proceeded to say he needs to know my whereabouts because they close in 10 minutes! Like wtf! I asked why the website allows us to make an order if they close at 10 and he said he doesnt know why but my order is ready and I need to come get it because they are closing! Piss Poor Service!
The man working in there is rude af! Called my phone at 957pm and asked did I call a order in. I said I placed an order online. He replied very rudely “same difference” then proceeded to say he needs to know my whereabouts because they close in 10 minutes! Like wtf! I asked why the website allows us to make an order if they close at 10 and he said he doesnt know why but my order is ready and I need to come get it because they are closing! Piss Poor Service!
Restaurantji Recommends
Order was correct. Pizzas was hot and tasted great.
The service was really mess up.
Poor order management! I've worked at Papa John's myself, and have been a faithful customer for nearly two decades. The pizza is great, but this particular location disappointed. We put in an order online early for pickup. The order was actually for a family member as a special treat since their planned visit had to be cancelled.
30 minutes before the scheduled pickup time, she called to ensure that the order would be available at the scheduled time, and was promised that it would be available for pickup on time, as it was the only order they had.
Thirty minutes later, when she went to pick it up, she was told that they had suddenly become busy in the meantime, and that their order wouldn't be ready for another hour.
This is unacceptable, and even if it hadn't been ruining our special time for two families being separated by an unfortunate event, it would still be an unacceptable response to a sudden rush.
This rush suddenly cropping up over the course of 30 minutes should not have usurped an order that had been placed in advance (which had been confirmed 30 minutes earlier to be the only order), and the longest wait there should have been at that point should have been the requisite 15 minutes to prepare and bake the previously-ordered and promised pizzas, not an hour so that orders placed afterwards could be handled.
A mistake was made, and the response may have kept this location from having several other orders suddenly have a minor delay (which looks better in the system), and allow them to mark ours as a cancelled order. Unfortunately, the expense that doesn't show up in the system is two families whose special time (already only necessary in such a form due to unfortunate circumstances) that would have been held together by a shared Papa John's experience instead being further ruined by mismanagement at this location.
Looking at some other reviews, it seems that this location has had some other mismanagement in the past, so perhaps corporate should schedule a visit and see to how this site is handling things: in particular their online orders and response to what should be an anticipated rush (being a holiday).
I was there tonight 3/28/20 at 7:25. I wanted a pizza and the attached said they didn't have any, and they close at 8:00 and they need time to clean up. The hand writing sign said they close at 8 00. Should the attached serve customers until 8 as posted? This is not good customer service.
Poor order management! I've worked at Papa John's myself, and have been a faithful customer for nearly two decades. The pizza is great, but this particular location disappointed. We put in an order online early for pickup. The order was actually for a family member as a special treat since their planned visit had to be cancelled.
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