The morning manager today, 09-16, acted like it was a big deal to give me cream and sugar for my coffee that I ordered online. Saying that they don't have cream and sugar on the side and that I should have added it to my mobile order for the coffee. Great customer service...
Service: 1
Jason Malroy
Nice clean environment.
Atmosphere: 5
Food: 5
Service: 5
David Adams
The counter service was excellent. I had to wait a bit for my spicy chicken, when it was ready the cashier replaced my fries with fresh hot ones!
Atmosphere: 4
Food: 4
Service: 5
Vic Lakhram
Quiet atmosphere, good service, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
Ryan Schmidt
The biggie bags where only $5 I thought bacon jr biggie bags were 6. I'll take it.
Atmosphere: 4
Food: 4
Service: 4
Paul Rogers
The only place I go for fast food around here.
Food: 5
Service: 5
Theresa Walker
Great place for quick and easy!
Atmosphere: 5
Food: 5
Service: 5
Randy Baker
Worst place known to man, if you tell the people working they messed up they will argue and insist they didn’t
Atmosphere: 1
Food: 1
Service: 1
David Crouch
I regret having to make ths review because I have told lots of people how fantastic Wendy's sausage gravy is. I have even made comments on other restaurants reviews on how good Wendy's sausage gravy is. But sad to say today I had a horr experience with I believe he was the manager. His attitude today was very rude and made ne not want to come back. First I placed an order at the speaker for drive thru and order 20 scoops of sausage gravy to go which I have done many times about once a month. Never had a problem till today. I make a special trip from Vinthill to get this gravy which I think is the best sausage gravy in the area which is what their sign says. Today the Manager told me they ran out of gravy. I said what do you mean, it only 9:45am. He told me that he might have 3 or 4 scoops left. So I proceed to the pickup window and I ask him if I could at least.get what he had left. He wouldn't even look at me and typed something in to the cash register and told me my total was $24? and something. I ask him why so much for just 3 or 4 scoops and he reply that that would take 10 to 15 minutes to make another batch. I questioned him, I thought you said you was out of gravy. He said I don't have enough people to make it, with very bad attitude, wouldn't even look at me. Told me to pull forward and they would bring it out to my truck, which what I have always had to do. Sat about 10 minutes, Manager bought the gravy out hand it to me never said nothing. I thank him, he turned his back to me and never said your welcome or anything. I have never in my life been treated rude at a place of business. I was truly upset with his attitude after I have advertised this Wendy's to so many people. I don't know what his problem was but he definitely doesn't need to let employees and customers with the attitude he had this morning. I hope gets some heat from this. I am sorry that I have to write this and hope I am not treated this way again, horrible.
Food: 5
Service: 1
Tom claypool
NEW MANAGEMENT GREAT STAFF FOR THE MOST PART AND HANDS DOWN BEATS McDonald's 💓 🙌
Idk what’s happened recently but this location is insanely slow. Like you can’t even get your order in slow. Like wait at the speaker for 10 minutes slow. It used to be fast and awesome now it’s horrible.
Lacey Stunt
Vanessa IS TERRIBLE!!! She needs to be fired she was very very rude from the time I walked in… when she was taking my order she was acting very annoyed. She needs to know how to deal w customers even on her bad days do BETTER! Fire her!
Anna Louren
Rude, Obnoxious, refuse to speak to customers in English thank god I spoke Spanish however ignored the nice elderly African American Lady. Got order wrong yelled at me, manager was not any better couldn’t care less about the staff behavior dismissed my complaint and just kept head down. Just baffled guess franchisee don’t care and Wendy’s franchisor hasn’t seen all the complaints. Hope they get their people customer service training, re-evaluating, and new people that want to work and get the job done.
Anna C.
Came before my daughter’s softball game for a quick bite to eat, since our daughters were begging for Wendy’s and my daughter loves Wendy’s frosty’s. My husband went to counter to start the order and the cashier Maria as per the receipt as no one wears name tag, was obscenely rude and beyond obnoxious. When we asked if we can get a burger on the kids meal but make it with bacon and we’d pay the up charge she said no you can’t do that so my husband said fine than we’ll get meal, the cashier sighed and huffed and puffed and called the manager for a void, so he continued the transaction.
When her colleague was trying up the food I asked him for the receipt to ensure that everything was accurate and noticed his food wasn’t on there, and that the frostys were wrong. At this point I asked Maria, about his order and she then proceeded to get hostile with me for which I did respond back no longer in English and switched to Spanish and asked her to provide me with her manager, I won’t deal with her attitude, if she doesn’t like her job than maybe she should go home.
The manager didn’t care he would not look at me, even say hi, I had to ask him if he was the manager, he said ya, didn’t even provide me with his name. He didn’t even bother to say sorry said oh okay I’ll change frosty and I’ll have to charge you for missing meal which was a number 8, I told him if your employee mistreats customers you may not want them in front of house and or maybe reevaluate their position. He just nodded and another employee shook her head agreeing with me whom was standing no far away from him and Maria, was no where in sight.
At the same time another customer next to us complained as well and the manager spoke to me in Spanish instead of the customer regarding her complaint, which I though was rude because she did not speak Spanish, she was speaking English, he dismissed her, put the items in plastic bag and push her items towards her and went to make my daughters frosty. Talk about first class customer service.
Just a mess, employees and manager are miserable! Corporate and HR needs to do an overhaul here, the Franchise owner obviously isn’t doing the brand justice and giving them a poor reputation.
Chris W
I've been going to this Wendy's for the past 20 years and not once have they been less than stellar. Easily the quickest fast food to get service from. The food is always hot, fresh, and tasty. Friendly service as well. The most consistent fast food in Warrenton, next to Chic-fil-a.
The morning manager today, 09-16, acted like it was a big deal to give me cream and sugar for my coffee that I ordered online. Saying that they don't have cream and sugar on the side and that I should have added it to my mobile order for the coffee. Great customer service...
Service: 1
Nice clean environment.
Atmosphere: 5
Food: 5
Service: 5
The counter service was excellent. I had to wait a bit for my spicy chicken, when it was ready the cashier replaced my fries with fresh hot ones!
Atmosphere: 4
Food: 4
Service: 5
Quiet atmosphere, good service, clean restaurant.
Atmosphere: 5
Food: 5
Service: 5
The biggie bags where only $5 I thought bacon jr biggie bags were 6. I'll take it.
Atmosphere: 4
Food: 4
Service: 4
The only place I go for fast food around here.
Food: 5
Service: 5
Great place for quick and easy!
Atmosphere: 5
Food: 5
Service: 5
Worst place known to man, if you tell the people working they messed up they will argue and insist they didn’t
Atmosphere: 1
Food: 1
Service: 1
I regret having to make ths review because I have told lots of people how fantastic Wendy's sausage gravy is. I have even made comments on other restaurants reviews on how good Wendy's sausage gravy is. But sad to say today I had a horr experience with I believe he was the manager. His attitude today was very rude and made ne not want to come back. First I placed an order at the speaker for drive thru and order 20 scoops of sausage gravy to go which I have done many times about once a month. Never had a problem till today. I make a special trip from Vinthill to get this gravy which I think is the best sausage gravy in the area which is what their sign says. Today the Manager told me they ran out of gravy. I said what do you mean, it only 9:45am. He told me that he might have 3 or 4 scoops left. So I proceed to the pickup window and I ask him if I could at least.get what he had left. He wouldn't even look at me and typed something in to the cash register and told me my total was $24? and something. I ask him why so much for just 3 or 4 scoops and he reply that that would take 10 to 15 minutes to make another batch. I questioned him, I thought you said you was out of gravy. He said I don't have enough people to make it, with very bad attitude, wouldn't even look at me. Told me to pull forward and they would bring it out to my truck, which what I have always had to do. Sat about 10 minutes, Manager bought the gravy out hand it to me never said nothing. I thank him, he turned his back to me and never said your welcome or anything. I have never in my life been treated rude at a place of business. I was truly upset with his attitude after I have advertised this Wendy's to so many people. I don't know what his problem was but he definitely doesn't need to let employees and customers with the attitude he had this morning. I hope gets some heat from this. I am sorry that I have to write this and hope I am not treated this way again, horrible.
Food: 5
Service: 1
NEW MANAGEMENT GREAT STAFF FOR THE MOST PART AND HANDS DOWN BEATS McDonald's 💓 🙌
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Idk what’s happened recently but this location is insanely slow. Like you can’t even get your order in slow. Like wait at the speaker for 10 minutes slow. It used to be fast and awesome now it’s horrible.
Vanessa IS TERRIBLE!!! She needs to be fired she was very very rude from the time I walked in… when she was taking my order she was acting very annoyed. She needs to know how to deal w customers even on her bad days do BETTER! Fire her!
Rude, Obnoxious, refuse to speak to customers in English thank god I spoke Spanish however ignored the nice elderly African American Lady. Got order wrong yelled at me, manager was not any better couldn’t care less about the staff behavior dismissed my complaint and just kept head down. Just baffled guess franchisee don’t care and Wendy’s franchisor hasn’t seen all the complaints. Hope they get their people customer service training, re-evaluating, and new people that want to work and get the job done.
Came before my daughter’s softball game for a quick bite to eat, since our daughters were begging for Wendy’s and my daughter loves Wendy’s frosty’s. My husband went to counter to start the order and the cashier Maria as per the receipt as no one wears name tag, was obscenely rude and beyond obnoxious. When we asked if we can get a burger on the kids meal but make it with bacon and we’d pay the up charge she said no you can’t do that so my husband said fine than we’ll get meal, the cashier sighed and huffed and puffed and called the manager for a void, so he continued the transaction.
When her colleague was trying up the food I asked him for the receipt to ensure that everything was accurate and noticed his food wasn’t on there, and that the frostys were wrong. At this point I asked Maria, about his order and she then proceeded to get hostile with me for which I did respond back no longer in English and switched to Spanish and asked her to provide me with her manager, I won’t deal with her attitude, if she doesn’t like her job than maybe she should go home.
The manager didn’t care he would not look at me, even say hi, I had to ask him if he was the manager, he said ya, didn’t even provide me with his name. He didn’t even bother to say sorry said oh okay I’ll change frosty and I’ll have to charge you for missing meal which was a number 8, I told him if your employee mistreats customers you may not want them in front of house and or maybe reevaluate their position. He just nodded and another employee shook her head agreeing with me whom was standing no far away from him and Maria, was no where in sight.
At the same time another customer next to us complained as well and the manager spoke to me in Spanish instead of the customer regarding her complaint, which I though was rude because she did not speak Spanish, she was speaking English, he dismissed her, put the items in plastic bag and push her items towards her and went to make my daughters frosty. Talk about first class customer service.
Just a mess, employees and manager are miserable! Corporate and HR needs to do an overhaul here, the Franchise owner obviously isn’t doing the brand justice and giving them a poor reputation.
I've been going to this Wendy's for the past 20 years and not once have they been less than stellar. Easily the quickest fast food to get service from. The food is always hot, fresh, and tasty. Friendly service as well. The most consistent fast food in Warrenton, next to Chic-fil-a.
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