Extremely disappointed got a Cobb salad got it home took the lid off has a weird smell to it like it started to ferment taste of the chicken that was fine tasted the lettuce the whole salad portion had gone bad and was unedible ended up having to leave my house drive back across town to get a refund to pay $10 for a salad and have it be spoiled and only half full is extremely disappointing I'll skip the Waynesboro location in the future
Atmosphere: 3
Food: 1
Service: 5
Betsy Kirk
So sad that this Chick-fil-A was such a disappointment. The bun was stale, chicken was dry, fries were old and cookie had been sitting way over the expiration date that the store should allow. Most of my family has worked for Chick-fil-A for over 10 years and we have a pretty good idea of how the business operates.It's not worth serving stale food to save a buck. This practice will eventually catch up to you and hurt the business. Considering how empty the drive through was at 5:30pm on a Tuesday, looks like it already is going downhill.
Atmosphere: 1
Food: 1
Service: 1
Maureen Kovach
Ordereda cobbsalad and the chicken was so over cooked I gad to pick it off to eT the salad below.All members in my party who ordered the same had the same opinionNever going again. It was terrible.
Atmosphere: 2
Food: 1
Service: 4
Mike H
They do a great job! My only suggestion would be a menu at drive through before the people outside taking orders. They are before the order screen at a typical drive through and I don't know the full menu. Other than that excellent food, service, and price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Kimberly Mayo
On our way to PA and stopped for some chicken!!!
Atmosphere: 5
Food: 5
Service: 5
Mary Micucci
Best fast food!
Atmosphere: 5
Food: 5
Service: 5
Katrina Dunlop
Yum! Love the chicken sandwiches ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Shannon Briggs
I used to love this location! But today the service was horrible!! We ordered through the drive thru and realized they forgot a sandwich. When I called, the team member was rude and did nothing to show they felt bad for their mistake. Once we went back to get the sandwich, they were still rude. No apologies. We spoke to the manager who also didn't care. We will never go back. Now i understand why everyone goes to the Staunton location. Also the fries were burnt!! Yuck!
Atmosphere: 1
Food: 2
Service: 1
Mark
The wait times are outrageous. And even worse, they advertise “skip the line” but trying to go inside to skip the lanes and save time reveals that there are consistently 3-4 teenagers who all look clueless standing and wandering around behind the counter. Multiple times I’ve looked at my bag of food just sitting there while kids walk past or text on their phones. No wonder service takes forever if the only people you hire are fifteen!
Atmosphere: 3
Food: 4
Service: 2
Brandi Duncan
We ordered food for our office today and it was hands down the worst service and quality of food we have ever had. Forgot items, rude employees and nasty food.
Ask for it to be made fresh and it was barely warm.Parking: They have a overflow parking lot.Wheelchair accessibility: It is easy to get in and out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Michael Smith
Fast friendly service. Great
Atmosphere: 5
Food: 5
Service: 5
Lori Wheaton
Flavor was OK and I love their signature sauce, but Popeye's chicken sandwich is larger, the chicken is thicker, and it's crispier than Chick-fil-A's chicken.
Atmosphere: 5
Food: 2
Service: 5
Gage Black
Slow asab no means
Atmosphere: 1
Food: 1
Service: 1
Aden Melton
First of all, I would like to recognize that at the time I went in it was extremely busy. It is understandable when things can fall off of the radar, but it shouldn't be a continous concern when I visit this Chick-fil-A occasionally. This time, I placed a mobile dine-in order. The food came out after a long wait, which again I completely understand. When receiving my bag from an unethusiastic employee, I looked in and saw not only were my fries overcooked and unfilled, but they were squished down by the sauces. Afterward, I went on to try the nuggets, and they came out great. As for the grilled club, I was highly dissatisfied. The grilled filet was cold, and my sandwich was made incorrectly (tomatoes were added when I requested none). Overall, I understand it was busy, but too many things were served with a lack of care for quality.One bright spot about this Chick-fil-A though: the man out in dining room, John I., was absolutely amazing! He continously checked up on us, truly going the second mile. He even took care of our table for us and asked us how our day was going. Make sure some of the front counter people take a lesson from him about how to approach and interact with guests!
Extremely disappointed got a Cobb salad got it home took the lid off has a weird smell to it like it started to ferment taste of the chicken that was fine tasted the lettuce the whole salad portion had gone bad and was unedible ended up having to leave my house drive back across town to get a refund to pay $10 for a salad and have it be spoiled and only half full is extremely disappointing I'll skip the Waynesboro location in the future
Atmosphere: 3
Food: 1
Service: 5
So sad that this Chick-fil-A was such a disappointment. The bun was stale, chicken was dry, fries were old and cookie had been sitting way over the expiration date that the store should allow. Most of my family has worked for Chick-fil-A for over 10 years and we have a pretty good idea of how the business operates.It's not worth serving stale food to save a buck. This practice will eventually catch up to you and hurt the business. Considering how empty the drive through was at 5:30pm on a Tuesday, looks like it already is going downhill.
Atmosphere: 1
Food: 1
Service: 1
Ordereda cobbsalad and the chicken was so over cooked I gad to pick it off to eT the salad below.All members in my party who ordered the same had the same opinionNever going again. It was terrible.
Atmosphere: 2
Food: 1
Service: 4
They do a great job! My only suggestion would be a menu at drive through before the people outside taking orders. They are before the order screen at a typical drive through and I don't know the full menu. Other than that excellent food, service, and price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
On our way to PA and stopped for some chicken!!!
Atmosphere: 5
Food: 5
Service: 5
Best fast food!
Atmosphere: 5
Food: 5
Service: 5
Yum! Love the chicken sandwiches ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I used to love this location! But today the service was horrible!! We ordered through the drive thru and realized they forgot a sandwich. When I called, the team member was rude and did nothing to show they felt bad for their mistake. Once we went back to get the sandwich, they were still rude. No apologies. We spoke to the manager who also didn't care. We will never go back. Now i understand why everyone goes to the Staunton location. Also the fries were burnt!! Yuck!
Atmosphere: 1
Food: 2
Service: 1
The wait times are outrageous. And even worse, they advertise “skip the line” but trying to go inside to skip the lanes and save time reveals that there are consistently 3-4 teenagers who all look clueless standing and wandering around behind the counter. Multiple times I’ve looked at my bag of food just sitting there while kids walk past or text on their phones. No wonder service takes forever if the only people you hire are fifteen!
Atmosphere: 3
Food: 4
Service: 2
We ordered food for our office today and it was hands down the worst service and quality of food we have ever had. Forgot items, rude employees and nasty food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ask for it to be made fresh and it was barely warm.Parking: They have a overflow parking lot.Wheelchair accessibility: It is easy to get in and out.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Fast friendly service. Great
Atmosphere: 5
Food: 5
Service: 5
Flavor was OK and I love their signature sauce, but Popeye's chicken sandwich is larger, the chicken is thicker, and it's crispier than Chick-fil-A's chicken.
Atmosphere: 5
Food: 2
Service: 5
Slow asab no means
Atmosphere: 1
Food: 1
Service: 1
First of all, I would like to recognize that at the time I went in it was extremely busy. It is understandable when things can fall off of the radar, but it shouldn't be a continous concern when I visit this Chick-fil-A occasionally. This time, I placed a mobile dine-in order. The food came out after a long wait, which again I completely understand. When receiving my bag from an unethusiastic employee, I looked in and saw not only were my fries overcooked and unfilled, but they were squished down by the sauces. Afterward, I went on to try the nuggets, and they came out great. As for the grilled club, I was highly dissatisfied. The grilled filet was cold, and my sandwich was made incorrectly (tomatoes were added when I requested none). Overall, I understand it was busy, but too many things were served with a lack of care for quality.One bright spot about this Chick-fil-A though: the man out in dining room, John I., was absolutely amazing! He continously checked up on us, truly going the second mile. He even took care of our table for us and asked us how our day was going. Make sure some of the front counter people take a lesson from him about how to approach and interact with guests!
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Grilled Chicken